SUMMARY:

• Accomplished Product Manager with experience in technical Product and Service Delivery.
• Proven expertise in planning and execution through the product life cycle, including gathering and prioritizing product and customer requirements and defining product vision.
• Seamlessly collaborates with legal, development, sales, finance and marketing teams to ensure revenue, objectives, and market focused solutions and service are delivered to customer satisfaction.
• A seasoned Product and Project Manager with an impressive track record of delivery using Agile and Iterative software development methodologies and industry best practices.
• Open to Product Management role with an organization seeking a trusted leader with project management proficiency, commitment to organizational strategy, and total customer satisfaction.
• Successfully managed and fostered client relationship, while consistently exceeding annual revenue forecasts and performance SLAs, increasing revenue from $6M / year in 2006 to $40+M in 2015.
• With a focus on user experience, delivered new services, enhancements, and promotions to meet forecast growth and maintain and increase revenue.
• Pursued, secured, and managed delivery of Confidential & Confidential ’s Mobile Marketing Campaign Management system, a robust workflow engine, in support of their mCommerce initiative, a line of business with an $800K reoccurring annual revenue stream for Confidential .
• Worked with executive management, marketing, sales, development, quality assurance, customer care, legal, finance and billing teams to ensure quality and on - time delivery of products, within budget.
• In charge of Data Center Capacity Planning for the Mid-Range platforms Confidential . Responsibilities included working with business owners to provision new hardware, OS and environments for new initiatives as well as assessing resource needs for existing products and services with growth potential.
• Managed the launch and migration of a hosted Patient Management application to the Confidential central office Data Center. Served as liaison between the user community, development, and support teams to ensure optimum availability, support, and future enhancements.
• Gathered business requirements, system design, integration, implementation, testing, training, and post-production enhancements for the Enterprise CRM solution. Responsible for mapping, scheduling and the seamless data migration of customer profiles and product catalog data into Siebel database.
• Developed and drove project plans in support of US and International IT efforts, ensuring on-time delivery and optimum cost certainty. Areas include; PeopleSoft HRMS, Resumix, Personic, Telecommunications and Data and Voice routing.

AREAS OF EXPERTISE:

• Product Management Project Management Product Planning & Execution
• Product & Project Full SDLC Product Strategy & Roadmap SSAE 16 / SAS 70
• Budget & Time Management Communication / Presentation Requirements Management
• Product Strategy & Vision SaaS/PaaS & Could Platforms On/Offshore Vendor Management
• Leadership / Collaboration Agile Development Pragmatic Marketing

CAREER HISTORY:

Director Product Management

Confidential, Sterling, VA

Responsibilities:

• Automated national retail chain Confidential ’s In-Store Marketing and Variable Data Printing, allowing for a seamless integration with the in-house composition and imposition engine.
• Led Product Management of new portal for printing / designing label and signage online for printing, a unique one-of-a-kind service.
• Implemented a new R&D process to successfully gather initiative data and hours to ensure audit compliance, securing over $500K in annual return.

Senior Product Manager

Confidential, Sterling, VA

Responsibilities:

• Successfully managed and fostered the relationship with the Confidential and Confidential ’s Registry mandate while consistently meeting and exceeding annual revenue forecasts and performance SLAs, significantly increasing revenue.
• Delivered new services, enhancements, and promotions to meet forecast growth and increase revenue.
• Managed the delivery of Confidential & Confidential ’s Mobile Marketing Campaign Management system, a hosted solution for short code messaging campaigns in support of their SMS/MMS mCommerce initiative.

Project Manager and Systems Analyst

Confidential, Santa Fe, NM

Responsibilities:

• Liaison between the user community, development and support teams to ensure optimum application availability, support and future enhancements.

Owner / Operator

Confidential, Santa Fe, NM

Responsibilities:

• As an avid ‘foodie,’ took the opportunity to acquire and run a restaurant located in the Design Center section of Santa Fe, serving as owner/operator - fulfilling a goal of owning a restaurant, and working alongside family and friends.

Project Manager

Confidential, Alexandria, VA

Responsibilities:

• Developed test cases and verified functionality of new application enhancement initiatives.

Project Manager

Confidential, Sterling, VA

Responsibilities:

• Responsible for mapping, scheduling and the seamless data migration of customer profiles and product catalog data into Siebel database.
• Managed the post implementation, support and feature enhancements of the Siebel CRM.

Confidential, Colorado Springs, CO

Project Manager

Responsibilities:

• Developed and drove project plans in support of US and International IT efforts to ensure on-time delivery and optimum cost certainty.
• PeopleSoft HRMS, Mid-Range Capacity Planning, Telecommunications and Data and Voice routing.
• Managed system administration, enhancement and application support of the job requisition system (Resumix) utilizing an Oracle database, and PeopleSoft Enterprise HRMS Business Analyst responsible for business analysis, requirements gathering and implementation.