SUMMARY:

Professional with unique combination of technical as well as management experience spanning Quality Assurance (QA), End User Applications, Sales/Systems Engineering.

EXPERTISE INCLUDES:

• HP QC, Remedy, JIRA *Excellent Organizational, Communication skills
• Test Tools & Automation *Project Management, MS Project, Rally
• Telecommunications Protocols *System Integration, Load, Performance Testing
• SDLC (Waterfall, Agile), Scrum *Vendor and Customer relationship Management
• Continuous Improvement, Dev/Ops *Data and voice services offered by MSO(s)

PROFESSIONAL EXPERIENCE:

Senior Manager/Consultant

Confidential

Responsibilities:

• In the role of a technical lead, providing level of effort ( Confidential ) and scope for new QA projects/opportunities.
• Defined automation strategy (End to End) for integration of Wi - Fi on demand services (includes desktop and Mobile). Accounted for Confidential and Confidential demarcation points.
• Researched and evaluated off the shelf as well as open source based tools and submitted recommendations including skill set required for implementation.
• Evaluated tools included Webload, Jmeter, UFT, Ranorex and other open source options.
• Identified challenges and limitations of automating key functional areas.
• Performance testing - compared SLA(s), Confidential (s) and other parameters to recommend realistic load test scenarios considering scalability and services.
• Daily scrum with cross-functional teams included Dev/Ops.

Confidential

Product Integration

Responsibilities:

• Defined test strategy for Confidential (6.1,10.3, 23.1, 26.1, 33) based Carrier Ethernet (CE)/ Confidential Services and transport over MPLS backbone network. Performed detailed review of Confidential Requirements & implementation phases.
• Responsibilities included project management, ORT scope definition and Confidential, test plan development, end-to-end validation of workflows order entry to install using Sales Force.
• End-to-end service validation included Provisioning, OSS elements (Granite, MARS, CMON, Infovista, etc.) and Billing (National and Regional - ICOMS, CSG).
• Lead Commercial Services ORT execution teams (including Dev/Ops) across all markets.
• Reviewed test results from upstream handoff teams including TechNo, Commercial Product Certification, CNI. Communicated recommendations to ORT working teams.
• Familiar with current and upcoming Confidential Commercial Data and Voice Services and Access technologies including EPoN/DPoE.

Confidential

Integration and Delivery of Mobile and Desktop Applications

Responsibilities:

• Project and people management of Android and IOS solutions.
• Represented team in daily standup (Scrum) meetings, which included Dev/Ops.
• Validated across multiple mobile devices. Drove quality via Continuous Integration.
• Researched and identified off-the-shelf as well as open source based Automation tools.
• Recommended automation using Ranorex and Open source (Ruby/Cucumber/Selenium).

Confidential, Herndon, Virginia

Senior Manager, Quality Assurance (QA)

Responsibilities:

• Introduced automation of VOIP feature testing resulting in 50% savings of test time every year (total savings: $5M) while increasing test coverage, consistency and reducing staffing needs. Collected KPI(s), metrics, analyzed gains, reported annual ROI.
• Project managed several test cycles to deliver various elements of the VOIP service (including softswitches - Cisco BTS, Siemens - Hi-Q, IMS Core, Application servers, eMTA(s) - SIP & MGCP, Unified messaging, Portals, Acme Packet SBC, Voice mail, SIP Proxy, Caller ID, Empirix - Net. Monitoring). Issues found in the field reduced to 1%.
• End-to-end solution validation included collaboration and joint execution with Provisioning (BPS), Systems and Network teams.
• Established cross-training methodology to motivate staff and provide career growth based on business needs. Managed a team of 20 employees and contractors.
• Guided team to ensure test tools (Data and Voice) were regularly evaluated and upgraded to accommodate new functionality and changing business needs (regression, load and automation).
• Forecasted resource needs and prevented budget over runs. Managed budget of $5M+.
• Improved quality of deliverables from vendors resulting in reduction of test time by 10%.
• Consistently negotiated deeper discounts with vendors resulting in $1.5M savings.
• Mentored and empowered staff resulting in improved teamwork and efficiency gains.
• Provided QA feedback in Requirements/Functional Specifications reviews.
• Provided weekly status to cross-functional teams resulting in increased awareness of health of the project, risk mitigation and timely escalations.
• Established standardized templates for test plans, final results, and handoff documents.

Senior Engineer

Confidential

Responsibilities:

• Performed product evaluations on data/internet solutions - defined test requirements, scoped efforts, developed and executed test plans, presented handoff documentation.

Confidential, Sterling, VA

Manager, Systems Engineering

Responsibilities:

• Provided pre-sales support across multiple accounts. Responsibilities included: opportunity evaluation, technical presentations, documentation of applications, RFP/RFI support.
• Lead responsibility for Federal Government (including DISA, DARPA, N. Guard, NASA, NRL).

Confidential, Herndon, VA

Manager, Herndon, Virginia

Responsibilities:

• Delivered product presentations, documented applications, performed lab/field trials.

Confidential, Herndon, VA

Senior Network Engineer

Responsibilities:

• Provided pre-sales support across multiple accounts for IP VPN/MPLS services.
• Performed lab demonstrations, interoperability evaluations with prospective customers.