Credit and Collections Manager Resume

Objective: An accounts receivable/collection position that will utilize my solid analytical, problem-solving and interpersonal skills.

Experience:

Confidential., Nashua, NH 1998- 2012
Credit and Collections Manager

Managed all the credit and collections procedures for five Northeast branches for an account base exceeding 2000 and active open account base of 700.
Performedthe collectionsof open accounts for 22 salesmen company-wide.
Reduced bad debt to less than 1% of sales within a six-month period while retaining customer goodwill. Currently aged accounts over 45 days aged at 15%.
Revised and implemented Credit Policy and Procedures for company wide use
Investigate and verify financial status of prospective customers applying for credit. Establish credit lines for new and existing accounts.
Handle special credit arrangements and deviations from standard terms of payment.
Submitting past due accounts to Small Claims Court when applicable.
Handled Chapter 7 and Chapter 11bankruptcies.
Coordinate with upper management to address company goals and objectives. Monitor quarterly write-offs to bad debt.
Research and resolve disputed account balances.
Cash application, processed credit/debit invoices, credit card payment processing, UCC-1 filing.
Experienced in large account base and multiple locations.
Proven record of effective management demonstrated by successful delinquency reduction and cash flow enhancementRecipient of the Total Quality Award for timely and most monies collected of any division, domestic or foreign.

Confidential., Nashua, NH 1996 -1998

Credit & Collections Specialist

Managed all collection functions for the Boston area accounts.
Performed credit research to reconcile all disputed balances.
Reduced over 90 days delinquency by 20% within a four-month period.
Developed several collection letters used in the collection efforts. Revised information gathering procedure, cutting invoice-processing time in half thus improving payment turn-around time.
Streamlined procedure for mass mailings, which was a cost savings standard implemented company-wide.
Utilized D&B online for credit investigations.
Maintained all accounts that used major credit cards as form of payment.

Computer Skills:

Education: Business Administration.