SUMMARY:

• Accomplished Professional poised to contribute a unique blend of corporate experience in, Project Management, Strategic Consulting, Call Center Staff Supervision and Training personnel. I’m a leader with demonstrated project management experience and a track record of building, leading and transitioning teams, functions, resources and ensuring that projects support scope stay within budget and are completed on time.
• Qualification Highlights include Strong Analytical, communication, problem solving and presentation skills. Extensive knowledge of MS Office applications as well as Visio and MS Project. Over 15 years’ experience in Telecommunications.

PROFESSIONAL EXPERIENCE:

Confidential. Sandy Springs, GA

Sr. Specialist Technical Project Manager

Responsibilities:

• Provide direct support for Confidential and Confidential by developing work plans, coordinating and ensuring on timely execution of network provisioning work orders and projects; included but not limited to Node B Rehomes, IuR/ IP, IUCS, TAC Updates, Node B deletes and IUPS
• Responsible for submitting Change Request to prevent outage situations reportable to FCC and clearing of alarms; familiar with various Confidential & Confidential systems AOTS/Remedy/ NEST/ IWOS/Canopi and many more
• Lead regularly scheduled Go - Confidential calls to ensure work was ready to be executed
• Provide technical and analytical guidance to various project teams by recommending and taking action to direct the analysis and solutions of issues minimizing delays in execution and re-scheduling of work orders
• Established and maintained relationships with cross-functional teams in order to successfully ensure network provisioning projects were successfully coordinated, scheduled and executed
• Conducted regular meetings to assess the direction of resources, communicate action plans, identify process inefficiencies, project tracking, analysis and suggest process improvements in order to achieve project goals
• Initiated new business requirements and enhancements to streamline the process for new automated scheduling tool
• Responsible for effective allocation of engineering resources to ensure network provisioning projects are successfully executed on time and within budget

Confidential, Lithonia, GA

Project Coordinator

Responsibilities:

• Planned, organized and implemented a Texas expansion project to support cable contracts outside of Georgia
• Handled day to day operations of 4 cable contracting offices within Texas and Georgia
• Project Coordinator responsible for planning budgets, acquiring personnel to support locations, securing and negotiating contracts to support additional cable services within Georgia and Texas
• Lead contract negotiation process for external partners
• Facilitated conference calls regularly with internal departments to review goals and manage expansion progress

Confidential, Alpharetta, GA

Project Manager

Responsibilities:

• Key member of Network Operations team tasked with introducing and implementing solutions designed to Grow Revenue and Increase Productivity through Strategic Initiatives
• Responsible for governing and facilitating updates and identifying savings opportunities for the 2009 Convergence Initiatives
• Tracked and validated Convergence Savings to reach goal of $40M
• Coordinated calls with project stakeholders and executives to determine business needs estimate cost of projects and document and manage risk
• Led and Supported Strategic projects from planning/process through IT development, project management, governance, budget/finance and metric measurement
• Partner with clients and partner organizations on each project to define business requirements and ensure a qualitative and quantitative Return on Investment
• Responsible for identifying process and system-based Transformation and Automation opportunities that streamlined Verizon Operations through Process Improvement,

Confidential, Alpharetta, GA

Project Manager

Responsibilities:

• Responsible for identifying system-based applications and flow thru opportunities by partnering with clients to define and write business requirements
• Provided training on new systems following roll-out and ensured business requirements were met, risk and issues logged were updated and change control plan was detailed
• Successfully lead severa ITl projects involving automation efforts which improved the overall workflow of work from ticket inception to ticket closure.
• Lead several UAT efforts, where test cases were created, tested defects, logged issues from implementation to production.
• Processed and facilitated all CNO Post Mortem and Root Cause Analysis requests as well as implemented system improvements for the Post Mortem system

Confidential, Alpharetta, Georgia

Supervisor

Responsibilities:

• Consistently exceeded set performance goals for Mean Time to Repair and other key performance goals
• Supported a vast range of products for large business customer base:
• Budgeting overtime, writing performance evaluations, setting center objectives, scheduling, interviewing, hiring staff, project management, escalation point of contact, and providing monthly reports outlining all statistics for the month
• Project Managed the transition and relocation of all people, systems and processes from one call center to another (VZB / MCI WorldCom Merger)
• Entailed traveling to various locations to conduct training sessions for fresh staff on new systems
• Create process documents; coordinate weekly conference calls with various groups to assure timely completion of project and a smooth transition.