Office Manager Resume
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SUMMARY OF QUALIFICATIONS
- A highly effective experienced office and administrative professional with excellent secretarial, proofreading, customer service, order entry, sales support, and accounting experience
- Team player and dedicated employee with a strong work ethic
- Able to independently initiate and complete projects, resolve problems, and work efficiently
- Quickly learn new skills and apply them to produce quality results
- Skilled in Microsoft Office Suite 2010 (Word, Excel, PowerPoint, Outlook), QuickBooks, APEX (membership) database
PROFESSIONAL EXPERIENCE
Confidential 2000 – January 2012
Office Manager:
- Managed Membership database for accurate membership data, queries, reports
- Maintained computer system, files, back-ups
- Maintained and updated company website
- Assisted with planning and running of association events
- Prepared and coordinated Board meetings, took notes, wrote Board minutes
- Interacted with Board members and other personnel from member companies
- Designed, prepared, and organized membership directory, flyers, invitations, announcements
- Performed accurately and on schedule all accounting reports including payables, receivables, deposits, payroll (2.5 person office), W-2, quarterly federal returns and state deposits, monthly federal deposits, and other accounts, and end-of-months filings
- Arranged meetings for Informational Technology, Marketing, Operations, and Safety networking group: contact and introduce speaker, facilitate group, publicize meetings, recruit new members
- Supported, as needed, with four other networking groups: Human Resource, CFO, Engineering and a Women’s Group
Confidential 1997 – 2000
Accounts Receivable/Collections:
- Managed up to 1500 customer accounts
- Applied cash and credit card transactions
- Decreased collections calls
- Reduced past due accounts from over 120 days to 45 days
- Researched accounts to correct past problems
- Reliable daily maintenance of customers’ concerns
- Responsible for customer refunds
- Oversaw and developed new policies for collections
Administrative Assistant:
- Fulfilled all office manager functions
- Researched, developed, and revised semester reports, directories, and general reports
- Coordinated and attended Board meetings. Recorded minutes and assisted in the completion of Board projects
- Interacted with Board members and other personnel from community college members
- Interacted with telecourse producers and vendors, researched telecourse and group purchase products, and organized telecourse and group purchase contracts
- Assisted in the organization and set-up of an international distance learning conference attended by over 450 representatives. Processed registrations and fees for participants and exhibitors and answered questions before, during, and after the conference
- Performed accurately and on schedule all accounting reports including payables, receivables, deposits, payroll, W-2, quarterly federal returns and state deposits, monthly federal deposits, and other accounts, and end-of-months filings
- Managed and kept inventory of tape duplications orders
EDUCATION
Bachelor of Science,
Recreation and Park Administration, Major – Marketing and Political Science, Minor