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Office Manager Resume

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SUMMARY OF QUALIFICATIONS

  • A highly effective experienced office and administrative professional with excellent secretarial, proofreading, customer service, order entry, sales support, and accounting experience
  • Team player and dedicated employee with a strong work ethic
  • Able to independently initiate and complete projects, resolve problems, and work efficiently
  • Quickly learn new skills and apply them to produce quality results
  • Skilled in Microsoft Office Suite 2010 (Word, Excel, PowerPoint, Outlook), QuickBooks, APEX (membership) database

PROFESSIONAL EXPERIENCE

Confidential 2000 – January 2012

Office Manager:

  • Managed Membership database for accurate membership data, queries, reports
  • Maintained computer system, files, back-ups
  • Maintained and updated company website
  • Assisted with planning and running of association events
  • Prepared and coordinated Board meetings, took notes, wrote Board minutes
  • Interacted with Board members and other personnel from member companies
  • Designed, prepared, and organized membership directory, flyers, invitations, announcements
  • Performed accurately and on schedule all accounting reports including payables, receivables, deposits, payroll (2.5 person office), W-2, quarterly federal returns and state deposits, monthly federal deposits, and other accounts, and end-of-months filings
  • Arranged meetings for Informational Technology, Marketing, Operations, and Safety networking group: contact and introduce speaker, facilitate group, publicize meetings, recruit new members
  • Supported, as needed, with four other networking groups: Human Resource, CFO, Engineering and a Women’s Group

Confidential 1997 – 2000

Accounts Receivable/Collections:

  • Managed up to 1500 customer accounts
  • Applied cash and credit card transactions
  • Decreased collections calls
  • Reduced past due accounts from over 120 days to 45 days
  • Researched accounts to correct past problems
  • Reliable daily maintenance of customers’ concerns
  • Responsible for customer refunds
  • Oversaw and developed new policies for collections
Confidential 1990 – 1997

Administrative Assistant:

  • Fulfilled all office manager functions
  • Researched, developed, and revised semester reports, directories, and general reports
  • Coordinated and attended Board meetings. Recorded minutes and assisted in the completion of Board projects
  • Interacted with Board members and other personnel from community college members
  • Interacted with telecourse producers and vendors, researched telecourse and group purchase products, and organized telecourse and group purchase contracts
  • Assisted in the organization and set-up of an international distance learning conference attended by over 450 representatives. Processed registrations and fees for participants and exhibitors and answered questions before, during, and after the conference
  • Performed accurately and on schedule all accounting reports including payables, receivables, deposits, payroll, W-2, quarterly federal returns and state deposits, monthly federal deposits, and other accounts, and end-of-months filings
  • Managed and kept inventory of tape duplications orders

EDUCATION

Bachelor of Science, 
Recreation and Park Administration, Major – Marketing and Political Science, Minor

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