SUMMARY:

• Program Leadership / Director
• Software Define Network Expertise
• PMO Development & Leadership
• Portfolio Oversight and Guidance
• Budget Development / P&L Management
• Staffing Development & Management
• Program & Project Lifecycle Management
• Vendor Negotiations / Contracting
• Schedule Development / Management
• Multi - Cultural Staff Management
• Issues and Risk Management Expert
• Client Relationship Management
• Service Delivery / Resolution Management
• Expert Judgment / Problem Resolution

• Effective change agent / envisages future state
• Manages threats and opportunities
• Moves forward without having total picture
• Confidently governs risk and uncertainty
• Manages volatility, uncertainty and complexity
• Recognizes when to escalate

KNOWLEDGE AREAS:

SDN, Agile, Scrum, PMO, Process Development, Multicast/Simulcast Conventional and Analog/Digital Trunked Radio Systems including Motorola, TAIT, Kenwood, EF Johnson, Harris, RF engineering, radio access network, in-building Distributed Antenna Systems - Mobile Radio & Land Mobile Radio standards including P25 / TETRA, FCC Interoperability requirements, Emergency Dispatch Consoles & 911 Public Safety Answer Points, Computer Aided Dispatch systems, LTE Radio Networks, Ethernet, Fiber & Wireline Networking, Routing Protocols, Operational Support Services, Technical Standards knowledge including FCC, TIA ETSI, and ITU, MS Project, MS Office Suite, Visio

PROFESSIONAL EXPERIENCE:

SDN Project Manager

Confidential

Responsibilities:

• Industry Leading Software Defined Networks Sales Support Specialist promoting Sales Enablement.
• Business Support System capacity with Product Management for Switched Ethernet On Demand business services.
• Onboarded Sales staff to a digital self-service web portal by various written and oral engagements including Frequently Asked Q&A webpage - also hosted a twice weekly Open Mic Teleconference for Sales staff.
• Implemented scalable Sales education processes through continual improvement programs utilized by up to 9000 Sales staff responsible for 1400 active contracts - leading to significantly improved positive Sales experiences.
• Monitored Operational Support Systems for process and design gaps. Simplified customer issues for executive consumption and initiated escalations with follow through to closure.
• Partnered with Service Delivery, Construction and Engineering, and IT staff to ensure customer contracts were successfully implemented and Service Level Agreements within contract agreements were delivered and met.
• Managed revenue assurance by partnering with billing and finance to ensure business results were accurately reported. Identified systems and process gaps by partnering with Technical Development teams and Engineering with prime focus to resolve chronic issues in a timely manner.
• Provided data true-up reporting of defects by researching and analyzing complex support ticket databases; and effectively communicating top 5 issues to Product team to drive improved customer experience.
• Provided weekly, monthly, and ad hoc reporting to executives by cultivating available data on customer deals including the funnel, newly sold, lost, and in long service accounts.
• Identified other available data sources, worked with cross functional teams to receive this data, analyzed and provided analysis, business intelligence and decision support.

Telecom Project Manager

Confidential

Responsibilities:

• Managed cell phone migration project from Confidential to Confidential for 10,000+ units Confidential 180+ sites in the US.
• Hired and managed internal staff and lead external Confidential staff by issuing detailed work packages.
• Managed risk and organized teams Confidential to create and maintain the roll out plan.
• Led monthly Executive Steer Team meetings to present updates, challenges and obtain decisions.
• Simplified the ordering process and pushed forward - managed ambiguous situations.
• Successfully achieved urgent early deliveries of 800 units within two weeks of initial roll out date. Completed this by following with customers and tracking action lists to closure.
• Set up and managed SharePoint repository, managed document version controls and organized detailed data for management review and access.

Project Manager

Confidential, Plano, TX

Responsibilities:

• Managed the scheduling of up to 80 drive teams that produced the cell coverage acceptance test reports for the Confidential Network Vision Program across 29 Central and Southeast US markets.
• Managed $10M budget and balanced subcontracted drive team staffing producing final test data for 11,000 cell sites.
• Reduced $40k per week in cost overrun within 4 weeks of start due to underutilized staffing while maintaining quarterly projected goals and effectively increasing drive team efficiency of 50%.
• Initiated and escalated support tickets and conducted daily conference calls with client and internal technical leads.
• Consistent review of hourly/daily report emails and auto alerts to assure timely resolution of issues.
• Facilitated problem solving and technical resolution meetings between the client and in house technical staff.
• Reported to VP level on technical status and financial forecasts with complex charted data.
• Managed an inventory of 300+ cell phones distributed to drive teams through a web portal requiring e-signatures.
• Measured periodic drive team performance against client acceptances of final data and provided drive team scorecard.
• Negotiated to keep well trained drive teams by identifying cell clusters that could be partially completed.
• Instituted daily charting of workloads by required drive team vendors to report daily statistics of work complete..
• Improved financial report by $80k when discovered data inconsistencies and halted excess spend by resolving that.
• Established reliable and consistent daily communications of status updates, progress and forecasting.

Project Manager

Confidential, Richardson, TX

Responsibilities:

• Improved profitability of service delivery by $250k by end of year one by consolidating warehousing and service vendor utilization.
• Negotiated client deployment schedules which increased staffing efficiencies and eliminating return visits by 25%.
• Greatly improved customer relations with two key accounts after taking over from previous manager resulting in $300k in additional service orders.
• Identified, negotiated with and established contract terms and service prices with 8-10 service suppliers, and managed their integration and training on internal procedures.
• Managed remote teams performing high volume installation services (over 500 links per year) of microwave radio networks for LTE mobile broadband carriers such as Verizon, T-Mobile, Confidential, Confidential &t and municipal Public Safety Land Mobile Radio clients.
• Produced statements of work, bills of materials and oversaw shipping and warehousing logistics for customer order tracking and reporting as part of overall project planning, execution and revenue recognition.
• Created, tracked and reported profit and loss analysis to VP for project equipment and service values to $15M.

Program Manager

Confidential, Richardson, TX

Responsibilities:

• In a newly formed US business unit, quickly discovered major gaps and worked with disparate teams to manage the engineering, furnish, install of P25 Public Safety Land Mobile Radio projects including their transition to support.
• Managed new radio installations and field engineering teams from within the customer’s municipal Emergency Operations Center. Met with public officials of police and fire department to plan and manage installation of multi-position P25 dispatch consoles to achieve a successful cutover to new systems.
• Recaptured $2M worth of backlogged revenue within 6 months of hire. Ensured future revenue capture was on-time by leading and bird dogging customer account manager.
• Participated in negotiating several multi-million dollar contracts for support services by working with procurement and legal and client leads, acting as liaison between client and service providers.
• Managed client relations by addressing concerns and attending committee meetings with public officials. Diffused difficult technical and political concerns by maintaining integrity and transparency to the client’s key stakeholders.
• Developed Operational Planning, resource needs assessments and negotiated with line managers to maintain on time and on budget delivery, initiated statements of work, tracked detailed budgets and presented to executives and finance for approval.
• Budget reporting including monthly spend and forecasting cash flow through monthly demand intervals. Closed budget gaps by shifting resources and scope to meet monthly spend commitments. Budget management to $5M.
• PMO leadership: Promotion of corporate processes, coordinate training assessments and execution - provided conflict resolution across diverse organizational cultures and business units by communicating customer oriented business goals and targets, diffused personnel conflicts within cross functional environment without involving leaders.
• CARE Manager Role - Developed Operational Support Services, Service Level Agreements, and improved customer relations scores from customer feedback - set up and managed periodic customer care management reviews, documented gaps, issues and risks and championed spend prioritization to resolve them.

Program Manager

Confidential, Houston, TX

Responsibilities:

• Developed and executed a $100M program to upgrade the two-way radio communications systems including a new procurement strategy Confidential 8 US oil refineries which served as the model for 33 refineries around the world. Successfully managed diverse teams in an International Fortune 5 global matrixed project environment.
• Provided strategic analysis and business case to executives by developing a template, and obtaining current systems data and metrics from refineries (project sites) with varying existing and emerging technologies. Provided complex financial ROI and NPV analyses for alternate methods and technologies.
• Established governance teams, educated key stakeholders of developments across multiple lines of business, and produced complex requirement statements gaining stakeholder endorsement. Overcame resistance to change from middle to upper management, financial controllers, and end users by conducting open challenge sessions.
• Led technical teams and managed stakeholder base of 100+ individuals to develop request for proposal, benefit definition, risk assessment and mitigation plans. Managed multiple simultaneous project executions. Mentored project managers and motivated teams.
• Planned and project managed a separate interim deployment of a small $5M two-way radio replacement for 6k construction workers integrated to the existing two-way trunked radio system Confidential the Motiva Crude Expansion Project in Port Arthur, TX. Late start required extremely fast team alignment and execution. Delivered successfully within 9 months.
• Managed and coordinated design and installation of Distributed Antenna Systems design throughout refinery environments for critical infrastructure communications. Over achieved 99.6% footprint coverage within metal piping areas, and blast resistance work modules. Requirement was 99%.
• Participated with technology research partners, and Shell procurement in vendor selections, negotiations and charting industry benchmark pricing.

Program / Project Manager

Confidential, Plano, TX

Responsibilities:

• Planned and managed civil works and tower construction including the integration of OEM and third party telecommunications equipment; Confidential microwave radio, multiplexors and cross connects, network management systems. Researched, recruited and contracted with third party service contractors, tower climbers, and civil works.
• Initiated, created, and managed subcontractor training program by arranging in-house training classes leading to company certified subcontractor base. This initiative reduced installation costs by 30% per deployment.
• Focal point for customer relations while delivering multi-project high capacity telecom mobility solutions ranging to $6M. UMTS technology integration and backhaul of 3G cellular and data.
• Managed test equipment calibration for the engineering group by hiring subcontractors and maintaining calibration records and recall schedules.
• ISO 9001 Quality Assurance Auditor; Recognized as a key contributor in maintaining ISO certification.

Program Manager

Confidential, Wilmington, MA

Responsibilities:

• Directed multi-national safety and telecommunications regulatory compliance program for the portfolio of microwave radio systems leading to a 25% sales increase.
• Saved $50k per certified product line contrasted with an all outsourced model; managed the integration of suppliers and resources including principals and 3rd party engineering teams.
• Saved over $100k in supplier service costs through contract negotiation with service suppliers.
• Off-shored Confidential - Achieved executive planned production cost cut of 30% within 6 months by managing contract manufacturing staff directly in Singapore and the Philippines.