SUMMARY:

• Software/HW Program Manager with over 10+years of experience in management mobile PC/Devices on portfolio of global 3rd party and internal Ecommerce web software applications/games, B2B, Data Analytics and enterprise cloud portal web sites, project management, enterprise supply chain / data warehouse and associated operations, schedule planning, and SW/HW qualification and communication skills.
• Worked with Cisco teams on successfully adoption of Agile continuous delivery process which resulted in faster delivery time and lower cost by over 30%.
• Collaborated with internal cross functional teams to successfully coordinated and executed multi - business deals. This ensure adherence to Software Development Life Cycle (SDLC) process for web applications using Agile/Scrum Development Methodologies. Designed interface with great user experience and functionality.
• Created and managed integrated schedules for multiple cross-functional software projects to ensure a timely delivery of the software with adequate contingency planning and with minimum risk.
• Reputation for seeing the bigger picture with excellent communication, presentation and problem solving skills.

TECHNICAL SKILLS:

Software experience: Python, Rally, Jive, Jenkins, SAP, XML Web Services, CSS3, JavaScript, HTML, Web 3.0, .NET 3, Dreamweaver, Perl, CGI, Oracle database ver. 8.0 - 11.0, PowerBuilder ver.5-6.5, Sybase, Seagate Crystal Report, MySQL, Visual Paradox, SQL, PHP, Visual Basic, Java, ColdFusion, Access, C, C++,C#, InstallShield, MS Office, MS Project, PL/SQL, PhotoShop, PeopleSoft, Snagit32, VISIO, TWikis, SharePoint, Phone Gap and Clear+.

Operating Systems: Windows, UNIX, Fedora Linux, Android, iOS and Mac OS X.

Hardware experience: Windows laptop / desktop PC, MacBook Pro, HP 5G ProLiant Server, DNS, 3com LAN, WLAN, NIC, Repeater, Router, HUBS and Ethernet Switch.

PROFESSIONAL EXPERIENCE:

Confidential, Palo Alto, CA

Software Project / Program Manager

Responsibilities:

• Manage delivery of antivirus security software vendor McAfee to monetarize subscriptions on mobile platforms.
• Created workflow plans for monitor, planning, optimizing, automatic processes and initiatives to improve existing workflow.
• Engage with marketing and sales team with data analytic of pricing and purchasing trends to help grow business.

Confidential, Milpitas, CA

Enterprise Release Project Manager / Business Integration

Responsibilities:

• Lead initiatives to enable implementation of Fast IT and Continuous Delivery using Agile methodologies.
• Managed release various sales and financial team’s software project via corporate virtual cloud systems.
• Work with Teradata, Enterprise data warehouse to simplify and improve performance on sales cloud and Salesforce dot Com systems. Ultimately, helped the sales team to meet and exceed their sales goal by over 8%.
• Reduce time by 5% plus with each major fine tune of ETL script project on Teradata systems FY16.
• Monitor the health of projects and ensure deliverables are on schedule, scope and budget.

Confidential, Palo Alto, CA

Manufacturing Software Release / Program Manager

Responsibilities:

• Managed release of medical software which treats cancer with radiation oncology clinical system, while keeping manufacturing delivery on schedule which responsible for over 3+ billion in business revenue.
• Act as worldwide contact on project from conception to closure. Responsible for list of deliverables, release steps, execution plan, monitor progress, mitigate issues and completion of all deliverables.
• Lower operation cost by 33%, improved procedures of software release with multiple departments to ensure both technical and regulatory compliance are met. Adhere to strict medical guidelines.
• Manage offshore and onshore development team using C++, C# and .NET framework. Manage new hardware NPI (New Product Introduction) from prototype to mass production to meet release schedule.

Confidential, Cupertino, CA

Senior Software Program Manager

Responsibilities:

• Managed agile developers and engineers to deliver first class smart monetization compelling software for consumer mobile laptop teams overseas which responsible for over half of 500+million revenue.
• Effectively communicated and implemented product roadmaps, project plan, schedule and deliverable within an organization, including engineering, business development, marketing, IT and design teams.
• Increased sales by 10% with new marketing ideas. Managed and led technical teams and external partners to bring diverse portfolio of components together to develop a solution to maximize the take-rate.
• Acted as point of contact for all project related communications to and from vendor and cross functional team.
• Managed day-to-day operational aspects of a project and scope to meet company objectives and milestones.
• Facilitated regular weekly internal meetings to ensure proper communication on project status, progress and information sharing with regional and overseas business units.
• Facilitated regular weekly vendor meetings to ensure timely communication on progress of deliverables and action items with 3rd party software provider via net conference and phone.
• Managed and document software defects reported by ODM & OEM regional testers, using a bug tracking system report defects to software developers and drive issue until resolution.
• Aggregated, organized, and disseminated program and cross-functional project information with internal customers and extended teams. Lead development team specialized in using C++, C#, Java, .net and xml.

Confidential, Palo Alto, CA

HR IT Technical Staff

Responsibilities:

• Resolved complex technical problems and user requests that required coordinating and working with various business, call centers and IT groups.
• Maintained and developed the HR intranet homepage and status web page in Perl CGI script.
• Managed and trained the first level support on new applications and development of web page portal.
• Provided consultation to various business applications to solve difficult system related problems.
• Lower support call by 25%. Coordinated the introduction of new releases web application to the support desk.
• Created and maintained Service Level Agreements (SLA) for World Wide Educational Systems.
• Facilitated workshop training to improve process and tools of the support desk.

Confidential, Fremont, CA

Systems Analyst/Programmer

Responsibilities:

• Reduce support cost by over 25%. Developed and maintained database applications in Sybase with Graphic User
• Interface (GUI) and Open DataBase Connectivity (ODBC) using PowerBuilder in a client/Server environment.
• Applications used to retrieve real time manufacturing inventory availabilities and prices.
• Developed window 32bit installation setup programs for end users with InstallShield Software.
• Reduce process time 33%. Planned, developed and coordinated a 24hour data engine to efficiently process vital business sales information on timely basis to the central computer.
• Worked with API calls in Win32 Powerbuilder Application to integrate Xbase and Sybase databases.