SUMMARY:

• A passionate, results - focused, hands on, technical leader with excellent personal, analytical, communication, and organizational skills; equally effective as a team leader, member or individual contributor.
• A builder and leader of highly effective worldwide agile teams delivering on commitments and achieving organizational goals with constant focus on customer and stakeholder satisfaction.
• The right mix of experience in small entrepreneurial companies and large disciplined worldwide organizations.
• Verifiable track record of consistent delivery of successful complex projects, programs and award winning software products.

EXPERIENCE:

Confidential

Senior Program Manager (Technical), Research Triangle Park, NC

Responsibilities:

• Participated on or led multiple cross-functional global teams plan, organize and administer existing programs as well as define strategies, priorities, communications, deliverables and resource allocations for new programs.
• Maintained an awareness of industry trends, business conditions, and internal processes and practices to ensure the success of complex programs and initiatives
• Problem resolution - Ensured issues were identified, communicated with internal stakeholders, escalated and resolved
• Defined program roadmaps, status, development issues and success metrics and ensured effective reporting and communication
• Influenced and managed continuous improvement of programs, recommended new initiatives as appropriate
• Assisted teams to identify and reduce lab inventory to exceed financial goals for 8 consecutive quarters, saving over $85M
• Founding member of "The Great Speaker Series" establishing a budget, vetting process and production program to identify and recruit industry experts and influencers from both inside and outside Confidential to present to team. The objective is to motivate and stimulate conversation & innovation. Sessions are recorded and attended quarterly by thousands of associates worldwide.
• Organizing member of Enterprise Midrange Solutions Division first ever "Hack-a-Thon" held in Hopkinton, RTP and NJ with submissions from China and Russia. Due to huge success this is now a recurring event.
• Created communications framework and components to include self-service "All Hands" video series, task and MBO goals management, and document data store organization
• Researched, piloted and implemented corporate social media tool (SocialCast) as part of the Communications Team. Now a community of many thousands with millions of posts persisted for future reference reducing email traffic significantly
• Led migration project moving thousands of documents from TeamForge to SharePoint (to include metadata)
• Assisted with reorganization from 5 business groups (>1000 engineers) to 23 agile component areas made up of 105 scrum teams focusing on people, process and tools required to support transformation to Agile
• Led RTP Leadership Council to identify and champion local RTP community issues and promoting value contribution to headquarters senior leadership

Product Owner

Confidential

Responsibilities:

• Subject Matter Expert and Technical Lead on the identification, consolidation and reporting of Key Performance Indicators for Senior Management Dashboard
• Worked with Reporting team to create a consolidated defect dashboard to visualize cross program reality by Component Area
• Worked closely with the Scaled Agile Framework (SAFe) team to help adoption via training, programs and effective communications

Confidential

Director Software Products, Morrisville, NC

Responsibilities:

• Worked with teams to create an enterprise self service reporting product (ActiveReports Server), and an OLAP, visualization analytics solution based on the open source work at Stanford (which was the basis for Tableau) - ActiveAnalysis
• Responsible for customer experience and support offerings for 10 products (staffed in US and India). Providing Phone, Email, Forums and self-help support options.
• Products consistently achieved industry category awards
• Performed market, industry and competitor research to continually improve products and roadmaps
• Collaborated with Development, Sales, Marketing and Management teams to develop product roadmaps and strategies.
• Created Use Cases, User Stories and requirements required for product creation and enhancements utilizing iterative SDLC, Agile and hybrid methodologies
• Created programs and focal to drive and ensure that continual improvement initiatives and best practices had appropriate levels of investment.
• Listened to the market by working with customers, external partners, and support to ensure products are innovative, meet customer needs, have great user experience and were high quality
• Established outcome-oriented measurements that demonstrate both performance of the product(s) and effectiveness of product management, support and development teams (metrics based, KPI fact monitoring)
• Established new Product Management organization to work with marketing, sales, customers, external partners and development to establish effective product roadmaps and vision
• Provided oversight on Sprint planning, backlogs, burndowns, and retrospectives
• Team building - recruit, terminate, coach, review, motivate, inspire to ensure employee engagement of a direct staff of 15 and a worldwide matrix staff of 60.
• Managed project to merge three web sites and two forums (DataDynamics.com, Fpoint.com, GCPowerTools.com)
• Product Owner for new Azure-based Software Activation and Product Registration system improving security and reducing piracy
• Managed change through transition after acquisition by Confidential maintaining product & project schedules, team morale and productivity.
• Implemented new systems to support new organization - Project Collaboration and Management, Requirements Management, web accessible central source code control, central continuous integration and build process and more

Director Sales and Support

Confidential

Responsibilities:

• Assessed current state of sales team, methods and possibilities. Defined plan for improvements, gaining executive buy-in
• Improved closure rate by improving presales customer experience (mobilizing Product Managers and Lead support techs)
• Increased Web site traffic and product downloads (leads) by constant monitoring of Google Analytics leading to improved Google Adwords, and Search Engine Optimization (SEO)
• Reduced Google AdWords expense by 30% while increasing click through rate (CTR) by 15%, reduced bounce rate
• Established formal sales methodology (funnel management, forecasting and lead management) utilizing Salesforce.com
• Improved Maintenance Revenue by focusing a sales team on maintenance renewals. Improved communications templates, and methods (both automated and manual) that resulted in an increased renewal rate from 40% to 60%
• Managed external partner program of 43 international resellers and partners
• Performed data analysis to uncover trends and opportunities in Sales Data resulting in positive changes to external partner reseller program
• Performed Budgeting, Forecasting, and detailed sales performance reporting to management

Confidential

Director Development Services

Responsibilities:

• Established new product maintenance plan with project templates and release schedules for all products utilized for resource planning and to confidently share release information with customers
• Managed vendor relations with contract resources to augment staff. Negotiated and managed contracts and deliverables for a major upgrade to ActiveBar (UI component). Product released on time and on budget
• Improved processes and communications with Confidential (a business partner) resulting in increased sales in Japan
• Team building, recruiting, coaching, evaluations, and nurturing of 20 professional staff members
• Re engineered all departments to improve capabilities and began transformation to Agile development.
• Quality Assurance: Invested in use of Virtual Machines, Automated Testing and Scrum participation
• Development: Continuous Integration Build (using CruiseControl), improved code quality with new standards and tools (FXCop, NUnit), code reviews, use of Scrum, Fogbugz (for bug tracking, requirements management and backlog management) and Kiln for source code control
• User Education: Early involvement in development planning and active Scrum participation
• Support: Improved communication and customer satisfaction with escalation process changes and use of FogBugz

Confidential

Founder/Consultant, Columbus, OH

Responsibilities:

• Implemented daily customer triage meeting with Sales, Support and Implementation to address critical customer issues
• Reduced confusion and improved customer satisfaction by achieving consistent and predictable development cycles both for maintenance and major version updates
• Improved quality by creating Quality Assurance ( Confidential ) group, implementing Clairify’s Clear Quality tool set and initiating policies and practices to enable Confidential success
• Recruited and staffed web development team to create next generation Web-based ASP.Net product line
• Hired to transform Installation team into Implementation Consultants as the company transformed from an embedded controls company to an Enterprise Resource Planning (ERP) company after creating a new ERP software offering
• Improved implementation success by improving project management methodology, change control, and risk management utilizing concepts from the Project Management Book of Knowledge (PMBOK)
• Scheduled and monitored implementations providing support and communications for projects in many countries
• Created worldwide partner program to augment internal staff resources initially recruiting DMR and Keane Consulting