SUMMARY:

• Bilingual English/Spanish technical PM with IT and business management experience
• Strong interpersonal & communication/collaboration skills, conflict resolution, leadership
• Meeting facilitation, time management, organizational skills and ability to influence others
• Self - starter, highly motivated, detail-oriented, problem solver, tech/systems savvy
• Project management, sales and marketing, customer service, engineering, process improvement
• MS Project, Daptiv, JIRA, MS Suite, PC and Mac, Agile, CSM, PMP, SDLC, PDLC, PMBOK
• 5 Years of experience in project based project analysis, project tracking, budgeting, forecasting and reporting
• 3 Years of experience within an IT Project Coordination and Project Management organization emphasizing on Agile product delivery and budgeting

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential, Huntington Beach, CA

Responsibilities:

• Managed creative services projects: web site design and development, video production, photography, print production
• Resource management: web developers, videographers, photographers, designers, writers, graphic artists
• Created project plans including schedules with milestones, project budgets, statement of work documents, resource plans
• Facilitated meetings, documented action items, created status reports, program financials and estimate to complete plans

Technical PM

Confidential, Culver City, CA

Responsibilities:

• Managed software development projects: code audits, architectural advisory, web and mobile initiatives
• Communicated goals and strategies of projects to global teams
• Managed resource allocations and team capacity, project budgets, contracts, change orders, revenue, travel
• Monitored and ensured teams documented status of program, projects and dependencies
• Developed and maintained appropriate project progress tracking through PM tools
• Identified, prioritized and drove resolution of project level impediments
• Identified project risks and developed risk mitigation techniques to minimize issues
• Reported accurate and current information for all projects
• Identified, communicated and drove resolution of escalated issues within projects
• Worked with global development organizations

IT Project Manager

Confidential, Gardena, CA

Responsibilities:

• Assisted in design and implementation of PMO and project management processes
• Initiating, planning, resource management, scheduling, financial management, cost estimating, ROI
• Responsible for tracking and reporting accurate project and deliverable status for assigned scope of work
• Gathered business, technical and functional requirements for Infrastructure and Application projects
• Developed charter, scope, project plans, budgets, quality plans, process improvements and business processes
• IT liaison between departments for IT services and Helpdesk requests, IT department training

Project Coordinator

Confidential, Los Angeles, CA

Responsibilities:

• Project coordinator for government transit contract covering Los Angeles county
• Analyzed existing vendor technical capabilities, business objectives and provided technical consulting
• Managed project scope, plans, activities, budgets, forecasts, resources, schedules, risks and reporting
• Conducted field training and managed schedules, milestones and vendor communication
• Point-of-sale device installment and deployment for Metro transit throughout the LA area
• Vendor management, RFPs, contracts, negotiations and asset management of incoming and outgoing assets
• Performed on-site visits with vendors to resolve issues and report sales and market data

Marketing Manager

Confidential, El Segundo, CA

Responsibilities:

• Responsible for developing and executing on the project marketing plans of OEM partners
• Project initiating, planning, executing, monitor & control, closure, lessons learned
• IT SMB solutions: Cloud, virtualization, storage and backup, networking, security, software
• Managed training schedules and certification process for engineers and sales reps
• Developed, maintained and leveraged strong relationships with OEM partners
• Presented financial reports and business metrics to executive management
• Conducted regional marketing campaigns for business development
• Prospecting, cold calling, analysis, strategic planning, professional presenting and closing

Assistant Product Manager

Confidential, Playa Vista, CA

Responsibilities:

• Oversaw the product lifecycle of computer accessories from concept to final production
• Project documentation: scope, scheduling, action item lists, WBS, project plans, risk mitigation
• Created project schedules, assigned resources, defined tasks and activities using MS Project
• Collaborated with Sales, Purchasing, R&D, Legal, Engineering, Developers, QA/QC, PMO
• Managed software developers, UI design, mechanical engineers, product back logs & risks, UAT
• Worked closely with vendors and compliance partners in supply chain and logistics matters
• Managed software development process using Agile methodologies

Technical Support/Customer Service

Confidential, Playa Vista, CA

Responsibilities:

• Provided thorough support and problem resolution for customers
• Maintained patience and composure in face of difficult customer situations
• Achieved high rankings in metrics, including call duration, calls per shift, customer satisfaction