SUMMARY:

• 25 plus years of IT experience with corporate information systems, with over 15 years in managerial role
• Expert in global IT budget, procurement and staff supervision & mentoring
• Experience in operation & supervision of administrative function of various server platforms (Windows, SUN, LINUX, AIX, MAC, etc), in both datacenter and co - lo facilities
• Over fifteen years of project management experience in PMO setting, with various assignment in global deployment with international team of over 100 plus members. Global IT projects:
• Successful “M & A” projects on both international & US office: network integration, email, hardware, IT policy, etc, and new office opening/expansion in APAC & EMEA offices
• International corporate exposure among offices in Japan, Korea, China, Singapore, Australia, Mexico, Canada, UK, Ireland and other European countries (speak multiple Chinese language and basic Japanese)

PROFESSIONAL EXPERIENCE:

Confidential, Pleasanton, CA

Sr. Technical Project Manager

Responsibilities:

• Convert record management software OmniRIM to Versatile
• Convert FileNet record management software into Content Manager 8.5
• Convert NetSearch record management software into Content Manager 8.5
• Deploy Kofax to records management department
• Deploy OCR features to existing Content Manager record (over 10M+)
• Deploy separate network connection in corporate record center with new software and hardware

Confidential, San Jose, CA

Project Manager

Responsibilities:

• project timeline, scheduling, resource, testing, training, internal & external communications, decommission of hardware, post project assessment and others

Confidential, San Carlos, CA

IT Operations & Infrastructure Manager

Responsibilities:

• Responsible for all onsite & offsite software and hardware support for multiple Blade in VM ware environment
• Maintain helpdesk function globally and provide 24 * 7 availability
• Supported local and remote users in US, Canada and Europe
• Supervised multiple IT staff members globally

Confidential, Pleasanton, CA

Technical Project Manager/Contractor

Responsibilities:

• Coordinating the delivery of multiple projects, developing cost benefit analyses for the program, communicating to an executive committee, creating and reporting program status utilizing a dashboard, allocating resources across the multiple projects, defining project governance policies and managing the financial concerns of the program.

Confidential, San Carlos, CA

IT Manager

Responsibilities:

• Reporting directly to Executive Director and provide operational leadership, direction, computer and information technology resources and administration to various components of the San Carlos & San Jose offices
• Work directly with the State and Federal government on IT security and regulations
• Administrated and maintained all servers in Data center with backup/disaster recovery procedure and provide 24*7 availability
• Working as a volunteer for the agency to go through Chapter 7 process

Confidential, Redwood City, CA

Sr. Operations Project Manager

Responsibilities:

• Establish and manage project schedules and work breakdown structures to ensure project objectives are met
• Create and drive project plans to optimize cross-functional resources
• Controls the day-to-day aspects of projects with regard to scope, schedule, resources and budget
• Document and communicate status, issues, and risks in a timely manner to project team and senior management
• Serve as the first point of escalation for the project team, ensure high team morale and build strong business relationships

Confidential, Pleasanton, CA

Project Manager

Responsibilities:

• Integrate Exchange server, DNS and other functions from companies: Iomega & Doc Sci into existing Confidential infrastructure & network environment

Confidential, Pleasanton, CA

IT Project Manager

Responsibilities:

• Technology refresh, network integration with newly acquired international companies
• Acting as a liaison between technology groups, business units, and vendors
• Lead and establish organization for global projects with multiple high-level projects in both APAC & EMEA regions
• Other projects involved:
• New office opening/enhancement: New Delhi, Mumbai, Tokyo, Osaka, Korea & Singapore
• APAC (Asia Pacific) offices disaster recovery/backup design: including software/hardware, network bandwidth and international data privacy issue
• Deployment Tumbleweed software/hardware in RHI Australia NOC
• Deployment international Toll-free telephone number for global helpdesk team
• M&A in international offices - network/firewall integration and enhancement

Confidential, Milpitas, CA

Project Coordinator

Responsibilities:

• Work closely with senior executive from Confidential and Confidential to collaborate information for high level IT project planning, on about 30 - 40 projects
• Perform spreadsheet consolidations and manual preparation activities to integrate roadmap development sessions

Confidential, Santa Clara, CA

Client Services Manager

Responsibilities:

• Response for overseeing the entire Help Desk staff, supporting over 2000+ users, both in house and remote
• Includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions
• Supervisor nine network administrator/engineers through out six US site offices

Confidential, Campbell, CA

IT Director

Responsibilities:

• Reporting directly to EVP and provide operational leadership, direction, computer and information technology resources and administration to various components of the Campbell, San Diego and Ensenada offices
• Administrated and maintained all servers in Data center with backup/disaster recovery procedure and provide 24*7 availability
• Supervising multiple staffs in US and Mexico

Confidential, Alameda, CA

IT Project Manager

Responsibilities:

• AD implementation Project Manager responsible for consolidation of Windows 2000 ADS network within the company
• Investigated, developed and implemented plans and network changes for global network consolidation
• Ran collaboration project which included WAN, LAN, and wireless design for 10,000 users and over 1000 servers worldwide. This project involved more than 20 offices in China, 10 offices within North, Central and South America, 15 offices in Asia and 10 offices in Europe
• Other projects involved:
• SOX 404 Corporate AD domain security enhancement/audit
• M&A in Canada office - Re-IP office network, Cisco VOIP hardware/software upgrade, SAN storage upgrade
• Storage hardware upgrade and network improvements in the Hong Kong office

Confidential, San Jose, CA

IT Manager

Responsibilities:

• Responsible for all onsite & offsite software and hardware support for Windows 2000 ADS including over 400 NT DELL PowerEdge servers and PCs within multiple domains
• Administrated and maintained all servers in Data center, including Blackberry Enterprise Server (BES) and multiple NT Web servers with backup/disaster recovery procedure and provide 24*7 availability
• Supported local and remote users in US, Asia and Europe
• Supervised multiple staff members
• Other projects involved:
• Upgrade corporate domain from NT 4.0 to AD 2000
• Upgrade hardware and storage on existing Exchange server
• Upgrade/replace all non-standard server to Dell server (50+ server)
• Install & deployment Blackberry unit and BES server
• Corporate office relocation - data center, end users and other logistic arrangement