SUMMARY:

• Hands on Program Management and Project Management to ensure objectives and goals are met and resources are aligned strategically
• Ability to effectively manage deliverables of high priority initiatives supporting multiple Stakeholders from various line of business in tandem
• Initiator of change, with a strong desire for continuous process improvement
• Excellent interpersonal, written and oral communication skills
• Proven ability to design effective processes
• Ability to effectively lead operational change
• Proven ability to successfully navigate around significant roadblocks
• Superb relationship building skills with Key Stakeholder, Business and Enterprise Partners
• 12 plus years of Operational Audit experience
• Ability to meet challenging requirements

TECHNICAL SKILLS:

• Advanced SharePoint
• Clarity
• PRISM
• Advanced Microsoft Visio
• SyndTrak
• Fieldglass
• Advanced Microsoft Project
• PPRT
• Nexus
• Microsoft PowerPoint
• JIRA
• BMC Remedy
• Microsoft Excel
• Sailpoint
• Paragon
• Archer

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Program Manager

Responsibilities:

• Lead multiple workstreams within an enterprise portfolio that spans globally throughout Confidential both Domestic and International/Regions
• Accountable for the BSA/AML Consent Order Business Controls Testing & Confidential workstream
• Accountable for the Operational Risk Business Controls Testing Inventory (widgets) workstream to ensure the Universe of the Business Controls Testing Inventory spans all Enterprise Lines of Business. Ensure controls are aligned to Major Requirements and Proponents. Determine if testing and review activity is occurring outside of the approved tools and testing windows. Ensure corrective action reviews are completed and not deferred
• Accountable for the Regulatory & Compliance Capacity Management Tool build workstream that integrates with various shared data applications to ensure effective build and implementation of an organizational - wide tool used to calendar and track compliance testing and Confidential efforts and assign resource to effectively project resource capacity and assign or reassign testing or Confidential tasks. Used to provide Leadership reporting and dashboard.
• Accountable for the in-line quality control workstream to build out an in-line quality control model to independently support the Regulatory & Compliance Testing & Confidential processes outside of the existing team and to leverage a shared services model that will increase quality and productivity within operations
• Accountable for the CRAS+/SHRP administration model workstream to effectively manage the quality and entry of critical Regulatory & Complaince data by leveraging a shared services model while ensuring quality or integrity is not compromised. Ensure appropriate controls are in place.
• Accountable for the Regulatory & Compliance Testing & Confidential Process workstream to build and standup a Compliance and Regulatory Testing & Confidential process to be adopted across 15 lines of business
• Accountable for Regulatory and Compliance Testing & Confidential Integration workstream to ensure the acquisition of “1st Line of Defense” Business Control Testing resources are meeting testing standards and practices of the “2nd Line of Defense” to demonstrate true independent testing. Assess the environment testers are coming from, the tools and resources available to the Testers and the stacking and alignment of resources to provide recommended improvements
• Ensure the merger of “1st Line of Defense” LOB Risk and Compliance resources into the “2nd Line of Defense” Corporate Risk and Compliance transitions from the LOB standards and practices to the Corporate standards and practices
• Ensure continuity of resource access during both the merge to the “2nd Line of Defense” Corporate Risk and Compliance and the acquisition of the “1st Line of Defense” Business Control Testing resources
• Participate in and contribute to the Operational Risk and Regulatory & Compliance Strategic Planning to ensure the alignment and objectives of current workstreams are supported by the portfolio
• Effectively communicate, partner and collaborate with Senior Leadership in support of current initiatives
• Effectively manage risks and issues directly related to initiatives/workstreams

Confidential

Sr. Program Manager

Responsibilities:

• End to end Program Management within Information Security Identity & Access Management
• 3rd / 4th and 5th party application governance and oversight to ensure at a minimum vendor guidelines meet the guidelines of the Firm
• Oversight of the business processes & control testing directly related to processes job functions requiring use of the applications
• Manage the migration of new consumer banking technologies/applications onto the Sailpoint platform while supporting the off-boarding/sun-setting of existing technologies and applications
• Ongoing oversight and management of user population to ensure prevention of toxic combinations of access
• Management and oversight of Role Profiles directly related to consumer banking
• Lead and Mentor Information Security Analyst and Administrators on industry standards and banking policies
• Access management of Retail Banking PCI/SOX application access - internal user population
• Cross functional process design and oversight
• Management and oversight of Access management turn over to BAU
• Manage and remediate risk and issues
• Generate and present executive reports/updates
• Resource management for quality and productivity
• Oversight and management of application access audits
• Obtain stakeholder buy-in and signoff
• Release and deployment support for Go-Live

Confidential

Sr. Program Manager

Responsibilities:

• Design and management of the International Confidential & Compliance Framework build out
• Design & management of program playbook and joint roadmap
• Relationship management between technology partners and the business to effectively meet objectives
• Management reporting of program & project status
• Evaluate current state to strategically align cross functional initiatives and leverage existing requirements
• Execution of OCC issued MRA planning and remediation
• Budget management & forecasting
• Program risk & issue management
• Interdependent project plan maintenance
• Risk assessment planning
• International business project oversight for revenue generating subsidiaries
• Engagement model design for International Environment Region Confidential oversight

Confidential

Sr. Program Manager

Responsibilities:

• Manage Confidential & Commerce projects targeted to offer new and/or enhanced products to existing customers
• Manage the relationship between the business and the vendors for any service provider requirements to ensure changes occur in tandem with the overall enterprise change windows
• Manage overall plan and schedules to ensure on time delivery
• Weekly Leadership reporting to ensure program and projects are meeting the business needs within budget and time
• Bi-weekly Executive reporting
• Risk and Issue management
• Risk & Issue reporting via required heat map
• Facilitate documentation creation and sign off objective
• Ensure associate and technical readiness to reduce stop gaps and operational errors
• Coordinate product timelines ensuring they are planned and managed so that future dependencies can come together in a timely manner
• Ensure appropriate testing has been completed and defects have been resolved prior to launch
• Reduce the silo effect so that parallel development and dependent product development have insight into requirements, timelines, and changes
• Review Change Control requests to ensure enterprise requirements and standards have been met
• Coordinate test-only and vendor hosted release initiatives
• Work with the project managers to ensure that all dependent pieces from other products are ready to support the release in build, test, and production
• Ensure tasks and resource allocations are clear across interdependent project streams with a given release
• Ensure the tasks associated with parallel and external deliverables are included in the detailed task schedule WBS
• Ensure technical guides and training are developed for a given release
• Facilitate post mortem launch lessons learned sessions

Confidential

Sr. Program Manager

Responsibilities:

• Monitor and Control Program and Project Progress of 31 projects
• Coordinate the execution and delivery of ongoing Basel Rule Qualification projects
• Mitigation of Risks & Remediation of Issues
• Navigate teams around roadblocks that present due to competing priorities
• Management Reporting
• Dashboard and progress reporting
• Resource allocation

Confidential

Portfolio Manager

Responsibilities:

• Enterprise level oversight of a Portfolio consisting of 28 regulatory and compliance programs and 40 projects with continuous deploy and release windows
• Manage, coordinate and Confidential of deployment events significant and non-significant
• Interface and liaise between Technology and the Business to translate needs of the business and technical prerequisites to ensure effective delivery while meeting budget and resource constraints
• Navigate teams around roadblocks that present due to competing methodologies (Waterfall and Agile) between Technology and the Business to ensure the scope and requirements are clearly defined prior to incorporating common disciplines of Agile
• Apply a quantitative approach to gather and generate statistics used to determine areas of progress and deficiency.
• Monitor and Control Portfolio, Program and Project Progress
• Analyze Quality Control Measures as relating to Regulatory and Compliance Requirements
• Cross Functional deliverables of Stakeholder Management
• Facilitate Technology and Business Change Management and Integration
• Mitigation of Risks & Remediation of Issues
• Tollgate Management
• Management of Risk & Issue Register and Heat Map
• Responsible for guidance of Enterprise Change Standards (ECS)
• Conduct Operational Audits of Portfolio Documentation and Data

Confidential

Sr. Program Manager

Responsibilities:

• Program Management of the Discretionary Efforts Program which is compiled of 80 small-medium projects
• Project Management of multiple initiatives focusing on product enhancements and Regulator approval
• Facilitation of project documentation
• Stakeholder management
• Weekly Leadership reporting
• Project Management of Regulation 200 Compliance Initiative
• Process Design and Improvement
• Monitor and Control Project Progress
• Interface and Liaison between Technology, A&O Partners and the Business
• Responsible for meeting Audit, Compliance and Regulatory Project Requirements
• Implementation of Legislative Policies and Procedures that affect all lines of Business in States of Domiciliation and States of Business
• Risk Mitigation
• Cross Functional deliverables of Stakeholder Management, Adoption, Vendor Management and Business Readiness Planning.
• Enterprise-wide upgrade integrations
• Facilitate Technology and Business Change Management and Integration
• Design and Management of Project Guardrails
• Analyze Quality Control Measures as relates to Regulatory and Compliance Requirements
• Facilitate regular Major Stakeholder Status Meetings

Confidential

SR. Project Manager

Responsibilities:

• Reengineering of the Life Insurance organizations largest process design to date “Life Insurance Sales to Issue”
• Reengineer Underwriting Process
• Reengineer Broker Dealer Compliance Process
• Evaluate and reengineer internal controls
• Management of SharePoint Site and Contents
• Provide SharePoint Training to Key Confidential
• Design High Level and Low Level Cross functional Visio Process Maps
• Perform Gap Analysis
• Analyze current Quality Assurance and Quality Control Measures
• Consult with senior management to ensure industry standards, regulations and client relations continue to be first priority
• Monitor and control project progress
• Develop Associate Readiness and Training Modules
• Institute Performance Improvement Plans when standards are not being met
• Identify strengths of key Confidential for reorganizational purposes maximizing internal resources
• Suggest appropriate department per associate strength and weakness

Confidential

Operations Manager

Responsibilities:

• Developed the organizations first Project Management Office.
• Provide consultation and direction to ensure programs and services are implemented at the highest standard and clients receive the highest level of service.
• Provide SharePoint training to key Confidential .
• Provide Visio training to key Confidential .
• Designed Clinical Quality Federal and State approved services workflow - Acquiring Consumers
• Designed Federal and State approved Consumer Care workflow
• Designed Consumer billing workflow - Non Insurance
• Train key Confidential on electronic billing process - Insurance Claims
• Assess associate readiness.
• Draft policies and standard operating procedures.
• Lead all compliance projects.
• Facilitate BRD meetings and documentation.
• Lead regular project team meetings.
• Plan, coordinate and implement quality management and quality improvement.
• Apply a quantitative approach to gather and generate statistics used to determine areas of progress and deficiency.
• Oversaw all projects and initiatives.
• Evaluate internal controls.
• Conduct comprehensive and focused risk assessments and gap analysis.
• Develop corrective action plans for identified areas of risk.
• Develop internal audit plans.
• Develop systems to audit protocols for compliance and institute performance improvement plans when standards are not met.
• Design ongoing auditing and monitoring programs.
• Lead a group of twelve (12) plus.
• Work with Engineering, Marketing, Sales, HR, Operations, Confidential and Logistics to map business processes.
• Manage multiple projects simultaneously.
• Successfully completed four federal compliance projects.
• Develop and track cost/benefit analysis.
• Track and escalate issues and document resolutions.
• Responsible for all aspects of vendor management.

Confidential

Operations Manager

Responsibilities:

• Evaluated internal controls.
• Assessed associate readiness.
• Led all compliance projects.
• Facilitated BRD meetings and documentation.
• Drafted policies and standard operating procedures.
• Developed systems to audit protocols for compliance and institute performance Improvement plans when standards are not met.
• Planned, coordinated and implemented quality management and quality improvement
• Developed and tracked cost/benefit analysis.
• Developed internal audit plans.
• Directed budget and cost controls.
• Analyzed and interpreted financial data and recommended changes to improve systems and financial performance.
• Maintained, analyzed, and summarized general ledger accounts.
• Prepared financial statements and Coordinated year end audits.
• Supervised exempt and non-exempt accounting staff.
• Maintained all aspects of vendor management.
• Maintained all licensure and annual reporting to federal, state and local agencies.
• Managed Daily accounting functions of over 50 entities and Parent Company.