SUMMARY:

• Global IT infrastructure design, implementation, optimization and support manager. I have implemented over 40 projects within the last 14 years with a combined budget over $42 Million. I have leveraged economies and efficiencies from server platform migrations to converged voice/data networks and complex business continuity - disaster recovery solutions.
• Managed cross-functional teams (5-40 individuals) to define and deliver enterprise application development and infrastructure project outputs on time, within budget and with quality results. Taken lead on key research projects, including Oracle Cloud (PaaS), Microsoft Azure (SaaS), ePortal / mobile application (XML Federation), and survey tool development; vendor management; data analysis & risk assessment. Capture and track program metrics. Executive presentation to internal and external audiences.
• Network design development, server/storage, LAN, Wireless, VoIP, WAN implementation, and operations support for new configurations to maintain required performance levels and ensure adequate Data Center growth capabilities. Long-term strategy, gap analysis, road maps for application roll-outs, server and switch build-outs, and site consolidation needs
• Customer commitment and goal/profit orientation. I’ve developed strong negotiation and persuasion skills, resourceful crisis management capabilities, assertive communication and marketing skills, an instantaneous rapport with team members and line of business stakeholders resulting in a dynamic, agile team.

TECHNICAL SKILLS:

• Infrastructure Planning / Integration Testing / Deployment
• IT Service Delivery Management / ITIL
• 6-Sigma Leadership, Solutions Development Methodology, Waterfall and Agile processes
• Cisco, Juniper, Nortel, Extreme, F5, Checkpoint firewall, content managers, and load balancers Cisco IOS 17xx - 26xx, 36xx, 38xx, 72xx, 76xx, 10xxx series routers, Catalyst OS 29xx, 35xx, 37xx, 45xx, 55xx, 65xx, Nexus NX-OS switches, PIX, ASA, VPN security appliances, Juniper M-series, Nortel 10xx, 45xx, 83xx router/switches
• Telcom Svcs: T1 thru OC48 circuits, PPP, SNA, ATM, Frame-Relay,DWDM, MPLS/VPN, Metro-E
• Dell, HP, IBM, Sun blade/rack server clusters
• MS Windows 2003 thru 2012 Server Suite
• MS Office / MS Project / MS Visio / Primavera
• Microsoft Hyper-V / VMware
• Microsoft SQL / Oracle / Dell NAS / EMC SAN
• Visual C # / Perl / Java / J2EE
• BMC Concord / Spectrum Server Mgmt
• Netscout / SolarWinds Network Mgmt
• NetQoS / NetFLOW Application Optimization
• Cisco Call Manager / Unity IPTel (VoIP) Mgmt
• CiscoWorks / Cisco MARS Identity Mgmt
• HP OpenView / IBM Tivoli Enterprise Mgmt

EXPERIENCE:

Confidential, Detroit, Michigan

Sr. Project Manager

Responsibilities:

• Planning and deployment lead for complex application dev and infrastructure roll-outs / refreshes.
• Provide IT architectural consultation, technical direction, and ITIL compliance.
• Interpret business requirements into network & infrastructure solutions framework.
• Produce Business Requirement, Change management, and Technical Solutions documents
• Budget and Scheduling.
• IT governance and Risk migration champion.
• Provide L3 incident mitigation and root cause analysis.
• Liaise with enterprise application & security architects to ensure technology alignment across portfolio solutions.
• Manage projects with diverse cross-functional teams to effectively meet business service requirements (SLA) and Quality of Service.
• Manage legacy migration projects specifically to Cloud services.
• Knowledge of Development and Test processes for MS Azure / Amazon AWS / Oracle Cloud.
• Hands-on experience with Data Center modernization process, and micro-application qualification for mobile use.
• Review and produce project plans, budgets, diagrams and device configurations
• Adhere to BCBSM / BCN standards and guidelines
• Support network & infrastructure back-office- LAN, WLAN, WAN, DR, voice and mobility connectivity.
• Write technical and business documentation (RFP, RFQ, SoW, BoM, PO, EWO, As-Built)
• Guide and influence team members, SMEs and business colleagues
• Continually update understanding of technology trends and business objectives

Environment: Cisco, IBM, HP, Dell, EMC, Windows / UNIX / AIX Server Clusters, VMware, Oracle, SAPWebShere, WebLogic, SQL, Databases and Web Services

Tools: MS Office, Visio, Powerpoint, Project, 6-Sigma / ITIL Foundations, AutoCAD, CiscoWorks LMS, Cisco Unified Computing System (UCS), Cisco Unified Communications (UCCE), F5 LTM/GTM, Netscout, InfoBlox (DDI)

Confidential, Detroit, Michigan

Projects Technical Manager, Enterprise Solutions Test Center

Responsibilities:

• Enterprise Solutions Test Center (ESTC) labs provides infrastructure for application development and storage with integrated networking and standards configuration management to support the development, integration, certification, and test environments for Warren, Milford, and Enterprise Data Center deployments. Operations include leveraged/shared client, server, storage, security, network engineering and troubleshooting support for development, integration and deployment to production.
• Provide IT architectural consultation, technical direction, and ITIL compliance.
• Interpret business requirements into network solutions framework.
• Support Data Center network discovery, implementation, change management and performance tools.
• Provide ‘hands-on’ L2/L3 incident mitigation and root cause analysis.
• Liaise with enterprise applications architects to ensure alignment across technology portfolios.
• Manage projects with diverse cross-functional teams to effectively meet business service requirements (SLA) and Quality of Service.
• Support the Test Center labs routing, switching, fail-over, voice, and wireless connectivity.
• Continually update understanding of technology trends and business objectives
• Review and /or produce project plans, budgets, diagrams and device configurations
• Update and /or endorse network standards and guidelines
• Write technical and business documentation (RFP, RFQ, SoW, BoM, PO, EWO, As-Built)
• Guide and influence team members, SMEs and business colleagues

Environment: Cisco, IBM, HP, Dell, EMC, Windows / UNIX / AIX Servers, VMware, Oracle, SAP, TeamCenter, WebLogic, SQL, Web SvcsTools: MS Office, Visio, Powerpoint and Project, 6-Sigma / ITIL tools, HP PPM, IBM Notes, Maximo, AutoCAD, CiscoWorks LMS, Cisco United Computing System (UCS), Cisco Unified Communications (UCCE), F5 LTM/GTM, Netscout, InfoBlox (DDI), WebEx

Confidential, Detroit, Michigan

Network Infrastructure Architect

Responsibilities:

• Define network (voice/data) projects scope, charter, goals, and deliverables in support of business with senior leadership and stakeholders approvals
• Champion for IT architectural and ITIL compliance
• Provide technology roadmaps governed by GM strategic direction, business requirements, resourcing and financial constraints
• Interpret business requirements into technical network solutions framework.
• Recommend selection of network discovery, change management and performance tools.
• Liaise with CoE Operations, telco, server, deskside, offshore support teams.
• Support incident mitigation and root cause analysis.
• Liaise with enterprise applications architects to ensure alignment across technology portfolios.
• Manage large-scale projects and diverse regional teams to effectively meet business service requirements (SLA)
• Support network issues, failover, voice connectivity, dial exchange and Quality of Service issues.
• Provide expert consultation, technical direction, and frameworks
• Provide GM management with project updates, forecasts, and resource needs
• Analyze state of the network's infrastructure design, integration, and operations
• Evaluate emerging technologies against business needs and GMIT strategic direction
• Respond to strategic design requests as GM's business evolves
• Provide advice and recommendations specific to customer requirements
• Develop design principles, models, plans, budgets, and processes based on industry best practices
• Participate in selection of network personnel, technologies and products
• Continually update understanding of technology trends and business objectives
• Review and /or produce network diagrams and device configurations
• Update and /or endorse network standards and guidelines
• Write technical and business documentation (RFP, RFQ, SoW, BoM, PO, EWO, As-Built)
• Guide and influence team members, SMEs and business colleagues

Environment: Cisco, IBM, HP, Dell, EMC, MS Windows Servers, Oracle, SAP, SQL, Web SvcsTools: MS Office, Visio, Powerpoint and Project, 6-Sigma / ITIL tools, HP PPM, IBM Notes, Maximo, AutoCAD, Ciscoworks, Cisco Unified Communications (UCCE), WebEx, Voice Portal, Cisco MARS-IDS, Netscout, Splunk, InfoBlox IPAM

Confidential, Benton Harbor, MI

Global Infrastructure Manager

Responsibilities:

• Responsible for international project planning and service delivery.
• Daily Line of Business and IT stakeholder meeting. Weekly and Monthly SLA reporting.
• 3rd tier break/fix, device migration, and Move-Add-Change-Design support.
• 3rd party vendor management including server, deskside and offshore support teams.
• Recommendation and selection of network discovery, change management and performance tools.
• Analysis of network data collected via enterprise discovery tools using SNMP and SFLOW / NetFLOW.
• Cisco Unified Communications support (Unity Connection / WebEx) - SIP, H.323, MGCP protocols
• Responsible for utilization and forecast planning.
• Organizational planning for Business Resiliency and Disaster Recovery

Environment: Cisco, IBM, Sun, HP, Dell, MS Windows Servers, Oracle, SQL, Web Svcs, CRM, TekLogix

Tools: Azazia Data Ctr Audit software, Microsoft System Ctr, MS Office, MS Visio, MS Project, SolarWinds, IBM Maximo, SameTime, and Tivoli, AT&T Vital Suite, CA eHealth Remedy / Concord

Confidential, Detroit, Michigan

IT Solutions Consultan

Responsibilities:

• Project manager for Confidential data center and IT policy audit to provide baseline for new DC in-construction.
• Major areas included in these efforts were Building Environmentals (power, cooling, cabling, storage), Capacity and Disaster Recovery planning, Server (Windows, MAC, UNIX and Mainframe), Application, Database, Network, Telecom, SAN, Backup, LAN-WAN, Security, Compliance.
• Develop presentations for IT managers on ITILv3/ITSM frameworks to promote better IT Services practices.
• Review current IT documentation, diagrams, and electronic records. Review DC and NOC daily operations procedures and compliance reports.
• Examine application profile scripts / logs (SQL/Oracle/Win/Unix) for up-to-date security and intrusion detection.
• Perform gap analysis. Produce road map for new policies to achieve eco-friendly, efficient and secure data center operations.
• Present an effective and portable governance structure for all Confidential data centers. Supervise team.

Environment: Cisco, IBM, Sun, MS Windows Servers, Oracle, SQL, Web Svcs, Peoplesoft

Tools: Azazia Data Ctr Audit software, Microsoft System Ctr, MS Office, MS Visio, MS Project, CA Clarity, CiscoWorks

Confidential, Dearborn, MI

TSA Project Mgr / Consultant

Responsibilities:

• Supervise a team of 2 Confidential Vantive product SMEs. Provide project management and network infrastructure oversight.
• Implementation Subject Matter Expert for FordStar Dealer Proactive Network Monitoring Proof of Concept solution to isolate, identify, measure, report and troubleshoot dealer network performance and availability issues.
• Developed team use of ITIL framework and ITSM processes.
• Show Line of Business reduced dealer calls for loss of connectivity or other Help Desk calls.
• Utilized standards-based Six Sigma method of Define-Measure-Analyze-Improve-Control (DMAIC).
• Simplify operations costs by reducing number of individuals and touch points involved in network resolution.
• Promote up-line sale of Confidential Vantage, ChangePoint, and TestPartner suite.

Environment: Cisco, IBM AIX, Sun Solaris, MS Windows Server 2003, DB2, Oracle, SQL, Web Svcs

Tools: Microsoft Office, MS Visio, MS Project, IBM Tivoli, Confidential NetVantage, SolarWinds

Confidential, Washington, DC

TSA Project Mgr / Consultant

Responsibilities:

• Performed Independent Analysis & Review of Nat'l Sci Foundation - Contingency Remote Access Project.
• Provided expert analysis of project plans to provide 2500-5500 users emergency extended remote access to vital national agency (snow day thru 1 week).
• Examined 6-month pilot program.
• Studied produced LAN-WAN and Server-Applications capacity planning reports.
• Consulted with Cisco, Microsoft and Citrix product specialists. Guided NSF project team in documenting current/future network-state analysis for management review.
• Reviewed BC/DR ‘Best-Practices’ and vendor ‘Case Studies’ with IT division heads and Business stakeholders.
• Produced recommendations for upgraded enterprise and network architecture support.
• Documented ‘next-step’ testing and implementation proposal.

Environment: Cisco, AIX, MS Windows 2007 & 2003, Novell, DB2, Oracle, SQL, Web Svcs

Tools: Microsoft Office, MS Visio, MS Project, CiscoWorks, Confidential NetVantage, SolarWinds