Service Delivery Manager Resume PLANO, TX - Hire IT People

SUMMARY:

Creates business process improvement, utilizing entrepreneurial vision, technological understanding, and exceptional relationship management fostering revenue growth, cost savings, and improved productivity.
Service Delivery Manager in Application Development and Maintenance space with excellent interpersonal skills who builds and maintains strong alliances while motivating teams and driving projects to successful completion.
Proven strenghts identifying opportunities for efficiency and improvement and providing leadership needed to develop and implement solution.
Ability to work successfully in a fast - paced environment using cutting-edge technologies.
Reputation as a resourceful team player working with integrity and professionalism to earn respect, inspire cooperation and exceed business expectations.
Established business strategist managing multi million dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.

KEY SKILLS:

TECHNICAL SKILLS:

MS Project, eforge, Version One, Visio, MS Office, workzone, JIRA, Service Now, ITSM Remedy
C#, .net 4.0,ASP.net, Tableau, SAP BO, MS SQL Server, Oracle, My SQL, Wise Installation Package, ClearCase, TestComplete, nUnit, Orca, Flex License Manager, Linux, Perl and PHP

PROFESSIONAL EXPERIENCE:

Confidential, PLANO, TX

Service Delivery Manager

Responsibilities:

Hold dual responsibility, Presales support and Service Delivery Management.
Saved over $4M in annual costs through process, tools and automation.
Devised plans to provide Year on Year savings of 8% in cost savings through of continuous improvement

Confidential

Senior Software Engineer

Responsibilities:

Accomplished one full year of 100% Confidential compliance proving the above presales dimensioning valid

Confidential

Senior Software Engineer

Responsibilities:

Strategized partnerships to supply resources Confidential every region of Canada
Reduced turnaround time to 50% by engaging customer and vendors upfront
Built in house competency to meet forecasted project demand

Confidential

Application Support

Responsibilities:

Consolidated delivery under Confidential to offer customer more than 20% savings
Devised plans to provide Year on Year savings of 6% in cost savings through of continuous improvement

Confidential

ADM support

Responsibilities:

Led planning and implementation of Tier 2 and 3 supports on Confidential Cloud Orchestration solution.
Defined processes and tools best suited to each project.
Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
Managed a team of 10.

Confidential

Senior Software Engineer

Responsibilities:

Managed Confidential and team ramp up.
Recruited more than 60% incumbents saving over $1.5M on transition budget.
Overall team size is 150.
Recognized for ramping up the team in record time.
Planned and implemented continuous improvements to bring in Year on Year cost efficiency of 8%.
Honored by senior VP for accomplishing one full year of 100% Confidential compliance

Confidential

Managed Services

Responsibilities:

Combination of Managed Services Application Development and Maintenance and Staff Augmentation contract.
Implemented partnerships with vendors to supply resources with 24 hours Confidential the best rate agreed.
Reduced turnaround time to 50% by engaging customer/vendors upfront.
Built in house competency to meet forecasted project demand.

Confidential

Senior Software Engineer

Responsibilities:

Led a team of 33 resources including 4 Project Managers/architects.
Managed all phases of software development lifecycle (SDLC).
Brought year on year savings of 10% against planned cost/budget through automation and continuous improvements.
Defined processes and tools based on ITIL v3.
Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
Received Employee of the quarter award for accomplishing one full year of 100% Confidential