SUMMARY:

My last 4 years Confidential & Confidential were with the Call Center Technology/Interactive Voice Response (CCT/IVR) PMO. Prior to my CCT/IVR PMO assignment, I worked in the Centralized IT PMO until they split the CCT/IVR PMO out. I became a full - time Project Manager in 2005 after our Assistant Vice President asked for volunteers to join the newly formed Centralized IT PMO. My entire career has been in IT starting as a mainframe COBOL programmer and progressing to Systems Analyst and Programmer Analyst roles before being assigned to a Statistical Analyst role in the Market Research Division were I also supported SAS for the corporation.

SKILLS & ABILITIES:

Currently using Microsoft Project, PRISM, Sharepoint, Microsoft Word, and Microsoft Excel. Previous experience using COBOL, SAS, PL1, JCL, MVS Utilities, IMS, DB2, SQL, Microsoft Access, TSO, and other mainframe IBM programs.

EXPERIENCE:

PROJECT MANAGER

Confidential, St. Louis, MO

Responsibilities:

• Project manager for retirement of legacy COBOL mainframe system used for Multi-Family Housing loan processing and migration to current technology framework.
• Managed the task order to perform analysis and design of a java based replacement system, managed the gathering of business requirements, system requirements, and initial draft of high level design document as well as producing and maintaining project plans and schedules using Microsoft Project, Microsoft Excel, and Microsoft Word.

SENIOR PROJECT MANAGER

Confidential, St. Louis, MO

Responsibilities:

• Assisted with project management of divestiture of assets to Confidential .
• This consisted of identifying all of the impacted applications and team.
• After identifying the impacted applications I had to determine who was doing unit testing, system testing, and user acceptance testing and then track each impactexd application’s progress toward completion of unit testing, system testing, and user acceptance testing.
• This effort ultimately impacted over 200 applications.

PROJECT MANAGER

Confidential, St. Louis, MO

Responsibilities:

• Developing a complete project plan along with related component plans, i.e. Communication Plan, Change Management Plan, and Software Configuration Management Plan.
• Keeping the project on schedule according to an established timeline.
• Tracking actual expenses to budgeted expenses.
• Identifying, monitoring, and responding to risk,
• Providing accurate and timely reporting of project metrics.
• Communicating with all stakeholders per the Communication Plan
• Regular meetings with the project team to obtain status and ascertain the overall health of the project.
• 8 years IT Project Management responsibilities over multi-disciplined technical development teams.
• Successfully managed multiple projects impacting Billing, IVR, Call Center Technology (CCT), Procurement, Inventory Management, and Service Order systems Confidential & Confidential .
• PMI - PMP Certificate # 1447383 on August 21,2011.
• Confidential & Confidential - IT PM Silver Certification on August 10, 2010.
• Used PRISM tool and Sharepoint extensively for managing IT projects.

Lead Project Manager

Confidential

Responsibilities:

• Determined reporting requirements to support testimony.
• Developed programs (typically using SAS) to produce reports.
• Analyzed numerous data sources to support reporting requirements.

Systems analyst

Confidential

Responsibilities:

• Analyzed work requests.
• Determined system requirements.
• Developed new code or enhanced existing code to meet requirements.

Programmer/Analyst

Confidential

Responsibilities:

• Provided on-call support and resolution for all production issues.
• Maintained several hundred COBOL modules.
• Tested and released all production changes.

Consultant

Confidential

Responsibilities:

• Provided IMS COBOL programming services to Confidential clients

Programmer/analyst

Confidential

Responsibilities:

• Provided production support and resolution for all production issues.
• Produced requirements for approved work requests
• Developed and tested coding changes released to system testing group.

Manager

Confidential

Responsibilities:

• Provided support for any Confidential personnel who used SAS.
• Provided SAS programs to support requests from Confidential statisticians.
• Provided ad hoc jobs for Confidential statisticians as requested.

Manager

Confidential

Responsibilities:

• Analyzed System Enhancement/Maintenance Requests to produce system requirements.
• Produced all appropriate SWAPS Methods manual updates for the corporation.
• Monitored related development and testing of SWAPS modules.

Manager

Confidential

Responsibilities:

• Analyzed System Enhancement/Maintenance Requests to produce system requirements.
• Produced all appropriate Payroll Methods manual updates for the corporation.
• Monitored related development and testing of Payroll modules

Manager

Confidential

Responsibilities:

• Provided production support and resolution for any payroll production issues.
• Modified COBOL modules to produce paychecks on laser printers instead of ‘impact’ printers.
• Enhanced COBOL programs used to maintain the employee master file when required.
• Provided programming support for the divestiture of SWBT from Confidential & Confidential .