Assistant Manager Resume

Objective An Opportunity for employment where I can utilize my knowledge and experience to establish a productive work environment with a mutual benefit. Professional Skills

Microsoft Office 2007
Microsoft Windows
Megasys
Linux
Financial Advisor
Filing/Editing
Typing (45+ wpm)
Office Procedures
Telephone Skills
10 key
Bilingual
Business Math
Account Servicing
Management Skills
Customer Service Skills

Education

Criminal Justice
Business Administration
General Education Graduated

Employment Skills

Posted payments, adjusted and reconciled accounts
Maintained excellent customer relations and developed customer rapport
Diplomatically resolved customers complaints on as-needed basis
Accurately calculated and made deferral arrangements
Ability to follow instructions well and make decisions with no supervision
Routinely reviewed Legal binding contracts regarding loans, closures, and obligations
Maintained all record-keeping procedures without error
Delegated responsibilities to employees to meet company's expectations
Effectively developed telephone communication skills and consistently met quotas
Emphasis on different types of collections, payment arrangements, options, and dates
Advised customers on financial and debt management

Employment History

Confidential, Collections Department, Oceanside Ca. 02/09 - 07/11
Confidential, Account Servicing Specialist , Escondido , California 04/07 - 12/08
Confidential, Inbound Collections Rep., San Diego , California 08/06 - 08/07
Confidential, Assistant Manager, San Marcos , California 12/05 - 10/06

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