Telecom Deployment Specialist Resume

SUMMARY:

A top - performing, adaptable IT Deployment Specialist with 15 years of experience, credited with combining customer service, technical, telecommunications and air transportation Know-How to optimize business processes.
Strong expertise in managing implementation and migration projects, software enhancements and communication network upgrades, although proactively anticipating customer’s needs to deliver service prior to set deadlines.
Highly skilled in collaborating with global organizations to increase efficiency, service levels and performances.
Demonstrated multicultural communications and interpersonal skills that proved instrumental to drive sustainable projects performances.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Telecom Deployment Specialist

Key liaison for implementation and coordination of customer orders, including checking order feasibility, validation of solution network diagram, and network capacity availability.
Conduct regular tracking and reporting of order delivery risks and connections status utilizing Excel and web based reporting tools to prepare party with proper action plan.
Coordinate operations scheduling with third party Field Engineers, Airport Authority, and Ground Handler.
Couple with LAN and WAN provisioning teams to perform Go-Live acceptance scheduling and testing with customers and service migrations.
Oversee order submission to billing once connection is ready for service.
Partnered with a team of Deployment specialists to deliver a wide range of projects that included: Scandinavian airlines airport hub project implementation, Air France/KLM Airport hub project ALTEA migration, Emirates airport hub project implementation, and Global capacity upgrade project E3/T3.

Confidential, Broomfield, CO

Migration Support - Deployment Oracle 11i

Aided in updating data for the new software for customer orders and partner resellers.
Supported on-site software migration/upgrade of major reseller MOCA in Los Angeles for data inventory compliance with the new software.

Confidential, Superior, CO

Customer Service Specialist - backup care coordinator

Educated employees on various family member care programs for business leave and travelling purposes.
Administered care arrangements for employees while considering various personal circumstances and needs.
Establish regular customer communication to update on progress of care case until fulfilment of the request.
Aided in recruitment and research of potential members to the caregiver program while focusing on French-speaking pool of providers.
Contributed to improvements in the French-speaking standard communication guidelines.

Confidential

Technical Implementation Owner

Instrumental in resolving high volume disconnection backlogs while processing orders for customers receiving multiple IP -connections.
Collaborated with Project Manager to analyze risks.
Managed orders for IP VPN global project, Le Meridien Hotels & Resorts and DSL project, including several General Motors dealerships in Europe, Middle East and A frica .