SUMMARY:

• Confidential is a PMP and CSM Certified, Program and Project Manager, who specializes in IT Infrastructure solutions and services with focus in Integration, ITIL processes implementations, Merger and Acquisitions, Technology Transformation, Migrations, Office Moves, Implementations, Messaging Migration/Support, management of large Server Teams and Data Center Migrations/Consolidations Services.
• Confidential has undertaken failing program and projects turn them around, and delivered them successfully. He is Strong in Governance, Structure and Execution. Preparation of all financial reports, including Profit and Loss Statement, Balance Sheet and Statement of Cash Flows, as well as the year - end financial reports. Provide timely explanations of variances between actual results and forecasts/budgets; provide corrective action recommendations to management, where necessary.
• As a Global Project Manager, Confidential has over 15 years of extensive and diversified service within Business and IT field, with managing, deploying and integration of Information Technology Projects. Managed and coordinated enterprise global projects for user base from about 4, 000, plus managing team of 12 Project Managers and overseeing a project team comprising for about 300 people.

Personal SKILLS:

Roles: Worked as Program Manager, Senior Global Project Manager, Regional Project Manager

PM Tools: MS Project, Clarity, Unanet, Planview, MS Office SUITE, Advanced MS Excel

Methodologies and Industry Best practices: PMI, Prince2, Six Sigma SDLC, ITIL, Waterfall and SCRUM Agile

Global: Regional, outsourcing, Off Shoring and On-shoring Model

Off: shore, local, remote, domestic, foreign, contractor, FTE

Resource Management: Managed time & material (T+M) and sourced contracts

Experience in managing multi: million dollar infrastructure programs

Vendor Management: Managed sourced contracts (vendors) and Consultants (T&M). Responsible for writing Statement of Work, commercial agreements, invoice processing and billings, RFP negotiations/management, Vendor Relationship Management/Negotiations

Relationship Management: Motivating to drive results, Liaison between customer and project team. Liaison between customer and business as usual team

TECHNICAL SKILLS:

• Mobile Device Management
• Cloud Services and Integration
• Microsoft Certified System Engineer
• Microsoft Certification in Exchange Server 5.5
• Microsoft Certification in SQL Server.
• MCSE- Microsoft Certified Systems Engineer
• Windows 2000/ 2003, 2007, Advanced Server, Windows NT (SERVER)
• Windows 2000 Professional, Windows XP Professional, NT
• EXCHANGE Server 5.5,2000,2003, Exchange 2007, SQL Server 7.0, SMS 2.0,2003
• Microsoft Share point Server 2007 Deployment
• Microsoft Office 2010, 2003, 2000
• Microsoft Project 2010,2003, Visio 2010,2003

EXPERIENCE:

Confidential, Montreal / New York, NY

Sr. Project Manager

Program Highlights:

PMO Role & responsibility: Confidential was hired as Sr. Project Manager, directly reporting to PMO director, to come in assist with establishing program governance, structure and reporting. In addition, identify the gaps and weaknesses and then establish a roadmap to assist with execution and delivery of the work streams, migration process and procedures. Overall goal was to rescue the program and bring it back to GREEN status

Program Governance:

• Established Governance Model with:
• Executive Steering Committee meetings were held bi-weekly
• Program Weekly meetings were held weekly basis
• Maintained and managed Project Plans for each works teams
• Weekly Status Report and RAID Logs
• Bi-Weekly Executive Dashboard

Program Scope: consisted for following work streams

• Data Center Consolidations and Optimizations: Reduce the foot prints by 9 Data Centers, from 32+ in 2016
• Network Rationalization and Consolidations ( including F5 Implementations)
• Backoffice Infrastructure Integration and Migration:
• Exchange 2016 and O365 Hybrid Migration,
• Windows 10 Deployment,
• Skype, One Drive and SharePoint migration
• Migration and Upgrade of Windows 2003 and 2008 Server Migration
• Upgrade of SCCM environment
• Forefront Identify Manager Implementation- Upgrade of ILM to FIM 2010 R2

Project Financial Responsibilities: Responsible for re-structuring and aligning of the program budget. Establish processes for managing, tracking and reporting on the Project Financials (Budget vs. spend) utilizing proprietary/internal tools and Excel reports, including resource forecasting and utilization.

Risk and Issues Management : Responsible for oversight of risks and issues managed by Project Managers and Sr. Project Managers. Escalation point of contact for Senior PMs and responsible for eliciting decisions senior executives.

Project Documentation: Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, detailed project plan, status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.

Project Reporting: Provided senior and executive management team with Project Status reporting, score cards, risk and issues utilizing Clarity PPM tool

Manage project activities: Kick-off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.

Confidential, New York, NY/ Denver CO

Sr. Project Manager

Project Highlights:

Project Types: Responsible for managing 2 different projects for the Confidential Integration program:

Global Active Directory Migration Project:

• Migrated users accounts, computer and Servers from Advanstar Active Directory to Confidential Active Directory Windows 2013 Domain.
• Conducted Hardware refresh, Enrolled users in MAAS 360, remediated the applications (Client and Server), virtualized the servers, upgraded the Oracle Servers as part of the project scope

LAN Upgrade Project: Managed LAN upgrade project for 7 sites including implementation of WAP & WIPS. Upgraded Network Switches that were end of life, Installed RISC Tool for Discovery of the network

ServiceNow Implementation Project: Managed and oversaw the implementation of ServiceNow globally. Implemented Modules for IT Business Management (Project Portfolio Management) and IT Service Management Module (Service Request Management, Change management, Incident Management and Problem management). Decommission the old Remedy tracking system and closed out the legacy tickets. Worked with stakeholders such as Service Delivery Manager, process owners (Change mgmt., Incident Mgmt. and problem mgmt.). Created Service Now user quick guides and facilitated training for business division.

Data Center Consolidations and Office Move Project: Managed Multi-site Global Office Move and Data Center consolidation project. Work with business divisions, facilities, and Network and desk side team to coordinate move activities from end to end.

Financial Responsibilities: Responsible for managing, tracking and reporting on the project Financials (Budget) utilizing proprietary/internal tools and Excel reports.

Relationship Management: Responsible for developing and maintaining relationships in a complex matrix environment and across several business units, stakeholders, executives, liaisons and vendors.

Global Project Manager, PMO Office: Working within the PMO Office, acted as the primary point of contact for executive management, project stakeholders and internal customers for escalation of program related issues and risks for Americas, and EMEIA regions. Coordinated global steering committee meetings and team meeting with Project teams

Vendor Management: Managed sourced contracts (vendors) and Consultants (T&M) such as PC and Veterans Data Communications, Inc. Responsible for writing Statement of Work, commercial agreements, invoice processing and billings.

Risk and Issues Management: Responsible for oversight of risks and issues managed by Project Managers and Sr. Project Managers. Escalation point of contact for Senior PMs and responsible for eliciting decisions senior executives.

Project Documentation: Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, detailed project plan, status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.

Project Reporting: Provided senior and executive management team with Project Status reporting, score cards, risk and issues utilizing Planview PPM tool

Manage project activities: Kick-off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.

Confidential, New York, NY / Dallas TX

Sr. Project Manager (Business PM)

Project Highlights:

Program Governance:

• Established Governance Model with:
• Executive Steering Committee meetings were held bi-weekly
• Program Weekly meetings were held weekly basis
• Maintained and managed Project Plans for each works teams
• Weekly Status Report
• Bi-Weekly Executive Dashboard

Methodology: Incorporated Agile methodologies to the project management processes

Scope: The program scope consisted of 8 lines of business: Cards Marketing, Cards Servicing, Citi Retail Services, Retail Bank, Mortgage, Citi Operations, ICG and Women& CO.

Reporting Structure: Program Manager was reporting under SVP of Marketing Information Management

Program Structure: Work streams were categorized by LOB: Triggers, BALCON, SALES GROWTH, Centralized BAU and Early Engagement

Project Financial Responsibilities: Responsible for managing, tracking and reporting on the Project Financials (Budget vs. spend) utilizing proprietary/internal tools and Excel reports, including resource forecasting and utilization.

Relationship Management: Responsible for developing and maintaining relationships in a complex matrix environment and across several business units, stakeholders, executives, liaisons and vendors.

Risk and Issues Management : Responsible for oversight of risks and issues managed by Project Managers and Sr. Project Managers. Escalation point of contact for Senior PMs and responsible for eliciting decisions senior executives.

Project Documentation : Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.

Project Reporting : Provided senior and executive management team with Project Status reporting, score cards, risk and issues.

Manage project activities : Kick-off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.

Resource Management : Responsible for managing project resources - Full Time and consultants through multiple vendors.

Vendor Management : Participated in the RFP process, vendor selection process. Managing Vendor contracts, change requests, LOEs and SOWs.

Confidential - PHILIDELPHIA

Sr. Project Manager / Relationship Manager

Project Highlights:

Project Overview: Sr. PM within the PMO Office, responsible for managing Office 365 Cloud Migration Project for Americas, LATAM, Asia Pacific, Japan and EMEIA regions. Provided project leadership and management as the Senior Global Project Manager to a team.

Details:

Office 365 Cloud Migration: ACE will migrate their Exchange infrastructure deployed in 5 regional hosting Approx. 24,500, totalling 17TB to Microsoft Office 365 Shared.

Discovery Phase: Discovery the current Exchange and messaging environment, Active Directory, Operational, monitoring platforms, backup, eDiscovery processes, message hygiene, mobile devices(Blackberry, IOS Android)

Design of features and functionality for the migration and co-existence solution

Design Enterprise Vault archive solution to determine recommendations for future state (on premise or cloud archive).

Develop a test plan for migration and co-existence to be used in Phase II (Construction)

Migration Approach: Migration from Exchange 2007 to Exchange 2010 Cloud Services, Mobile Device Management Solutions (IPad, IPhone, Android Devices and various other Tablets).

Project Documentation : Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.

Project Reporting : Provided senior and executive management team with Project Status reporting, score cards, risk and issues.

Relationship Management: Responsible for developing and maintaining relationships for this engagement in a complex matrix environment and across client business units, stakeholders, executives, liaisons and vendors (Go to person).

Confidential, New York, NY/ Dallas,TX

Program Manager

Project Highlights:

Program Overview:

• Responsible for leading, managing and executing a large program for approximately $15 million dollars for the IT Integration of 105 offices onto a centralized supported platform. As the program manager, reported directly to the VP of Technology, assisted with establishment of Project Management Office, implementation of Program Governance, Methodologies, and re-organization of IT division nationwide including Canada and LATAM region.
• Assisted and participated in other large Programs within the organization such as Cloud Migration to salesforce.com, implemented structured Stakeholder Governance, development of deployment roadmap, incorporating a pilot plan, implementation approach based on geography prioritization

Project Types: Responsible for managing 5 large projects within the IT infrastructure division:

ePMO: Establishing the Enterprise Project Management office (PMO), and program governance framework, policy and procedures, Dashboard Executive Status Reporting, and project documentation. Implemented centralized document repository for PMO documents. Managed staff of 4 Sr. project managers and 2 Business Analyst.

Technical Integration of Office (105 offices): Integrated and migrated independent operated 105 offices and 3000 users onto the globally supported service platform. The scope includes the following:

• Network integration Project
• Active Directory Migration Project
• Migration scope included 250 Windows 2003 Server Migration
• Migrating from Windows 2003 to Windows 2012 Server, P2V Server Migration using Hyper V technology
• GPOs, User, Computer and Printers objects
• Email Migration to Exchange 2013 and Office 365 ( Cloud Migration)
• Evault Archive PST Email Migration to cloud platform
• Desktop Migration Project and Application Remediation
• M&A initiatives for new offices
• MDM Deployment- Airwatch MDM Solution
• Migration of File Server data to Cloud solution (Egnyte Cloud Storage)

Centralized Support Model: Introduced Global Support Model, Centralized help desk support platform and introduced Service Transition process. Implemented Level 1 and Level 2 front end support processes

Datacenter Consolidations Project: Consolidated multiple Datacenters into 2 Regional Datacenter hubs

IT Re-Org:

• Manage IT infrastructure re-organization project, and implemented ITIL standards across the IT infrastructure division for about 250 IT staff members
• Implemented ITIL framework such as Service Operations, Change Management, Incident Management, Problem Management, and Release Management
• Work closely with third party consulting firms who assisted with designing of the support model

Project Financial Responsibilities: Responsible for managing, tracking and reporting on the Project Financials (Budget) utilizing proprietary/internal tools and Excel reports.

Relationship Management: Responsible for developing and maintaining relationships in a complex matrix environment and across several business units, stakeholders, executives, liaisons and vendors.

Risk and Issues Management : Responsible for oversight of risks and issues managed by Project Managers and Sr. Project Managers. Escalation point of contact for Senior PMs and responsible for eliciting decisions senior executives.

Project Documentation : Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, detailed project plan with 1200 task / Activities (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.

Project Reporting : Provided senior and executive management team with Project Status reporting, score cards, risk and issues.

Manage project activities : Kick-off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.

Resource Management : Responsible for managing project resources - Full Time and consultants through multiple vendors.

Confidential, New York, NY/ Toronto CA

Program Manager

Project Highlights:

Financial Responsibilities: Responsible for managing, tracking and reporting on the program Financials (Budget) utilizing proprietary/internal tools and Excel reports.

Relationship Management: Responsible for developing and maintaining relationships in a complex matrix environment and across several business units, stakeholders, executives, liaisons and vendors.

Project Types: Responsible for managing 5 different projects with the Collaboration Portfolio

Exchange 2010 and Office 365 Cloud Migration Project: Migration of 23,000 accounts worldwide to Exchange 2010 public cloud. In addition migration of Evault Archive PST using PST accelerator migration tool

Office 2010 Upgrade Project: Migration 16,000 users, 120 sites worldwide to Office 2010

Mobile Device Management and BES 10 Implementation Project: Introducing the new BYOD policy and implementing a Mobile Device management solution for the entire company. Establishing an application catalogue, device management, and device wipe services. Established operation support procedures and new hire processes for MDM solution.

Migration from OCS to Lync Project: Responsible for managing the migration project from OCS to Lync Instant Messaging Services.

Data Center Migration and Consolidation Project: Migrated IT Infrastructure Services (Windows 2012 Server migration, P2V Server Migration using Hyper V technology, applications, Directory Services- AD, Email and Lync) to third party hosted cloud platform.

Office Move Project: Managed Multi-site Global Office Move and Data Center consolidation project

Global Program Manager, PMO Office: Working within the PMO Office, acted as the primary point of contact for executive management, project stakeholders and internal customers for escalation of program related issues and risks for Americas, EMEIA and Asia-Pacific regions. Coordinated global steering committee meetings and team meeting with Senior Project Managers and Project Managers.

Resource Management: Responsible for managing project resources - Full Time and consultants through multiple vendors.

Vendor Management: Managed sourced contracts (vendors) and Consultants (T&M) such as Ceryx, Pro4ia, Dimension Data and AirWatch. Responsible for writing Statement of Work, commercial agreements, invoice processing and billings.

Risk and Issues Management: Responsible for oversight of risks and issues managed by Project Managers and Sr. Project Managers. Escalation point of contact for Senior PMs and responsible for eliciting decisions senior executives.

Project Documentation: Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, detailed project plan with 600 task / Activities (MS Project) status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.

Project Reporting: Provided senior and executive management team with Project Status reporting, score cards, risk and issues.

Manage project activities: Kick-off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.

Technical SME: Served as technical SME for Project Management processes, Quality Assurance practices during implementation of the projects.

ITIL standards for Integration Program: Implemented ITIL standards for activities across the project and related to Service Desk, Problem Management, Change Management and Release Management processes.

Change Management Process: As a Global Project Manager represented project changes in the Change Management.

Service Transition Process ( Handover Phase):

• Assisted in Designing Service Level requirements and Service Catalogue
• Implemented processes for Global Service Desk support processes.
• Assisted in implementation of Service Transition process for Collaboration Portfolio

Confidential, New York, NY

Global Program Manager

Project Highlights:

Project Overview: Responsible for managing GCL5 upgrade project for Confidential & Young for Americas, LATAM, Asia Pacific and EMEIA regions. Provided project leadership and management as the Senior Global Project Manager to a team of 300 project resources worldwide and 12 workstream Senior Project Managers across the globe while reporting to the Global Program Director,. 150, 000 users, 21,000 applications, 130 countries. $30 million budget. Migration from Windows XP to Windows 7 and Lotus Notes 8.0 to Outlook 2010

Project Financial Responsibilities: Responsible for managing, tracking and reporting on the Project Financials (Budget) utilizing proprietary/internal tools and Excel reports.

Relationship Management: Responsible for developing and maintaining relationships in a complex matrix environment and across several business units, stakeholders, executives, liaisons and vendors.

Program Scope: Responsible for managing 6 different projects for the transformation program:

Loadset Migration to Windows 7: Migration of 150,000 users worldwide to Windows 7 platform from Windows XP

Application Remediation: Discovery, assessment, testing and remediation of approximately 21,000 applications across the organization.

Application Packaging: Microsoft Application Virtualization Technology ( App V and Med V) were used to virtualize majority of the applications. Wise technology was use to package desktop critical applications.

Lotus Notes to Exchange 2010: As part of the Messaging and Communications workstream, migration of 150,000 users worldwide from Lotus Notes to Exchange 2010

Data Center Consolidation: Consolidation of 12 Data Center into 3 Regional Data Center. Migration of Windows 2003 Server to Windows 2012.

Output and Peripheral Services: Assessment and analysis of existing peripheral compatibility with the new core loadset.

Procurement Management: Responsible for management of procurement workstreams, procurement scope of work for all the hardware requirements in addition to budgets and monitoring and control of the procurement processes.

Managed Migration from Sametime to OCS: Responsible for managing the migration project from Sametime Instant Messaging Services to Office Communicator Services.

Senior Global Program Manager: Acted as the primary point of contact for executive management, project stakeholders and internal customers for escalation of program related issues and risks for Americas, EMEIA and Asia-Pacific regions. Coordinated global steering committee meetings and team meeting with Senior Project Managers and Project Managers.

Technical SME: Served as technical SME for Project Management processes, Quality Assurance practices during implementation of the projects.

Risk and Issues Management: Responsible for oversight of risks and issues managed by Project Managers and Sr. Project Managers. Escalation point of contact for Senior PMs and responsible for eliciting decisions senior executives.

Project Documentation: Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.

Project Reporting: Provided senior and executive management team with Project Status reporting, score cards, risk and issues.

Manage project activities: Kick-off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.

Resource Management: Responsible for managing project resources - Full Time and consultants through multiple vendors.

Vendor Management: Managed sourced contracts (vendors) and Consultants (T&M) such as Dell, TechonoPark, Hexaware, Flexera and App DNA . Responsible for writing Statement of Work, commercial agreements, invoice processing and billings.

ITIL standards for Integration Program: Implemented ITIL standards for activities across the project and related to Service Desk, Problem Management, Change Management and Release Management processes.

Change Management Process: As a Global Project Manager represented project changes in the Change Management.

Service Transition Process ( Handover Phase):

• Assisted in Designing Service Level requirements and Service Catalog
• Implemented processes for Global Service Desk support processes.
• Assisted in implementation of Service Transition process for Transformation Program

Confidential New York, NY

Senior Program Manager

Project Highlights:

Project Financial Responsibilities: Responsible for managing, tracking and reporting on the Project Financials (Budget) utilizing excel reports.

Relationship Management: Maintained good interrelationship with different business divisions, liaisons and the stakeholders of the project in a matrix organization model.

Program Scope: Responsible for managing 6 different projects for the Confidential integration program:

Desktop Migration/ Hardware Refresh of Workstations from Thomson Financial Domain to Reuters Domain for 5000 users. Application testing and remediation including critical application such as salesforce.com

Network Integration: The scope of the project included network integration of 44 sites

Active Directory Integration: The scope of the Project was to migrated users from Thomson Financial Active Directory to Reuters Active Directory Windows 2003.

Output Services: Managed hardware deployment project for the integration of output services

Site/ office Integration: Managed project for integration of sites and office locations

Mobile Device Management(MDM): Managed deployment of MDM Solution enterprise users and introduction of BYOD policy company wide

Procurement Management: Responsible for management of procurement workstreams, procurement scope of work for all the hardware requirements in addition to budgets and monitoring and control of the procurement processes.

Program Regional Head, Americas, PMO Office: Working within the PMO Office, acted as the primary point of contact for executive management, project stakeholders and internal customers for escalation of program related issues and risks. Coordinated Steering Committee Meetings with executive staff of Confidential .

Resource Management: Responsible for managing project resources - Full Time and Consultants through multiple vendors

Vendor Management: Managed sourced contracts (vendors) and Consultants ( T&M) such as Dell, Confidential, Unisys.. Responsible for writing Statement of Work, commercial agreements, invoice processing and billings.

Risk and Issues Management: Responsible for managing day to day risk and issues. Acted as an escalation point of contact for PM related issues and risks. Responsible for reporting risk and issues to senior management team.

Delivered Project Documentation: Project Charter, Budget Forecast, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.

Project Reporting: Provided management team with Project Status reporting, score cards, risk and issues.

Manage project activities: Kick-off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.

Technical SME: Served as technical SME for PM process and for the implementation of the project.

Implemented ITIL standards for Integration Program: for activities related to Service Desk, Problem Management, Change Management and Release Management processes.

Change Management Process: As a senior project manager represented project changes in the Change Management and board meetings.

• Assisted in Designing Service Level requirements and Service Catalog
• Implemented processes for Global Service Desk support processes.
• Assisted in implementation of Service Transition process for Transformation Program

Confidential, Framingham MA

Senior Project Manager (Americas Region)

Project Highlights:

Project Financial Responsibilities: Responsible for managing, tracking and reporting on the Project Financials ( Budget) utilizing excel reports.

Relationship Management: Maintained good inter-relationship with different business divisions, liaisons and the stakeholders of the project in a matrix organization model.

Project Types: Responsible for managing 5 different projects for the Confidential integration program:

Managed Desktop Migration of Workstations from Corporate Express Domain to Confidential Domain for 6000 users. Responsible for Application testing and remediation including critical application such as salesforce

Managed Email Migration project that migrated 6000 users from Corporate Express Data Center (Exchange 2003) to Confidential Data Center - Microsoft Exchange 2003.

Managed Active Directory Project that migrated users from Corporate Express Active Directory to Confidential Active Directory Windows 2003.

Stabilization project: Managed deployment of Antivirus and Patching Tools on Servers and Workstations

Virtualization of Domain Controllers

Data Center Migration and Consolidations Project: Migrated and consolidated two companies’ data center into signed integrated Data center. Migrated IT Infrastructure Services (Windows Server migration, P2V Server Migration using Hyper V technology, applications, Active Directory, Email and Lync)

Implementation of ITIL process for Integration Program:

• Assisted in implementation of Service Strategy and Service design process for IT integration program
• Assisted in Designing Service Level requirements and Service Catalog
• Implemented processes for Global Service Desk support processes.
• Played a vital role in implementation of Change Management process and configuration Management systems for integration program
• Assisted in implementation of Global Release Management processes.
• Assisted in implementation of Service Transition process for Integration Program

Senior Global Project Manager, PMO Office: Working within the PMO Office, acted as the primary point of contact for executive management, project stakeholders and internal customers for escalation of program related issues and risks for Americas, EMEIA and Asia-Pacific regions. Coordinated global steering committee meetings and team meeting with Senior Project Managers and Project Managers.

Focal Point of Contact: Acted as the primary point of contact for executive management, project stakeholders and internal customers for escalation of program related issues and risks. Coordinated Steering Committee Meetings with executive staff of Confidential .

Technical SME: Served as SME for PM process and for the implementation of the project.

Risk and Issues Management: Responsible for managing day to day risk and issues. Acted as an escalation point of contact for PM related issues and risks. Responsible for reporting risk and issues to senior management team.

Delivered Project Documentation: Project Charter, Budget Forecast, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.

Project Reporting: Provided management team with Project Status reporting, score cards, risk and issues.

Manage project activities: Kick off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.

Resource Management: Responsible for managing project resources - Full Time and Consultants.

Vendor Management:

• Managed sourced contracts (vendors) and Consultants ( T&M). Responsible for writing Statement of Work, invoice processing and billings.
• Implemented ITIL standards for activities related to Service Desk, Problem Management, Change Management and IT service continuity.
• Migration Tools: Quest Migration Software, Big Fix Software and Marimba.

Change Management Process: As a senior project manager represented project changes in the Change Management meeting.

Confidential, Raleigh NC

Senior Project Manager

Project Highlights:

• Project Scope: Email Migration from Exchange 2003 and Lotus Notes to Exchange 2007, consists of 35000 users
• Regions: Responsible for managing project for two regions, Americas (Canada) and Europe.
• Project Types: Exchange Migration and Implementation of Microsoft SharePoint Server 2007
• Project Team: Global, domestic, remote, offshore, local
• Budget Responsibilities: Responsible for managing, tracking and reporting on the Project Financials ( Budget) utilizing excel reports.
• Email Migration project scope - migrate users from Exchange 2003 and Lotus Notes mail to a standardize common platform - Microsoft Exchange 2007.
• Migration Tools: Quest Migration Software and Transcend conversion utility.

Managed Deliverables:

• Provide project leadership and management to the integration program - as sr. project manager for the Confidential Business Services ( Confidential ) integration program.
• Act as mentor/coach for PMs within the program. Served as SME for PM process and for the implementation of the project.
• Act as the primary point of contact for executive management, project stakeholders and internal customers for escalation of program related issues and risks.
• Act as an escalation point of contact for PM related issues and risks.
• Activities: Kick off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover
• Project Status: agenda, minutes, presentations - stakeholders, customer, executive management.
• Project Documentation: Project Charter, Budget Forecast, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Provided implementation of ITIL standards for activities related to Service Desk, Problem Management, Change Management and IT service continuity.
• Managed implementation of Microsoft SharePoint Server 2007 (Gather requirement, plan, design/build, test and deploy).
• Document detail Microsoft Office SharePoint Server 2007 requirements. Determine permission and access needs. Review/detail content management requirements. Determine Microsoft Office SharePoint Server 2007 storage requirements. Determine Microsoft Office SharePoint Server 2007 Roles.

Confidential, Scottsdale, AZ

Regional Senior Project Manager

Project Highlights:

Project Types: 6 Global projects: Active Directory, SharePoint (2007), Email, Altirs (Client & Core), Anti virus and Forest Trust and Data Center migration & consolidations with the budget of 14 mil Euros

Scope:

• 65 countries and consists of 40,000 users.
• Active Directory project scope - standardize directory services to Microsoft 2003 Global Active Directory.
• Email Migration project scope - migrate users from Lotus Notes mail to a standardize common platform - Microsoft Exchange.
• Altiris client and Altiris Core project scope - standardize managed desktop utilizing Altiris Patch Management and Software Distribution service.

Methodology: Prince2 project management was used as guidelines to manage the project across all regions.

Project Team: Global, domestic, remote, offshore, local

Project Financial Responsibilities: Responsible for managing, tracking and reporting on the Project Financials ( Budget) utilizing excel reports.

Migration Tools: Transcend conversion Software and Ex-Merge Utility

Implementation of ITIL process for Integration Program:

• Assisted in implementation of Service Strategy and Service design process for IT integration program
• Assisted in Designing Service Level requirements and Service Catalog
• Implemented processes for Global Service Desk support processes.
• Played a vital role in implementation of Change Management process and configuration Management systems for integration program
• Assisted in implementation of Global Release Management processes.
• Assisted in implementation of Service Transition process for Integration Program

Managed Deliverables:

Role and Responsibility: Provide project leadership and management to the integration program - as regional project manager for the Confidential -Excel integration program.

Focal Point of Contact: Act as mentor/coach for PMs within the program. Served as SME for PM process and for the implementation of the program.Act as the primary point of contact for executive management, project stakeholders and internal customers for escalation of program related issues and risks.

Risk and Issues Management: Responsible for managing day to day risk and issues. Acted as an escalation point of contact for PM related issues and risks. Responsible for reporting risk and issues to senior management team.

Manage Project Activities: Kick off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.

Project Reporting: Provided management team with Project Status reporting, score cards, risk and issues.

Project Documentation: Project Charter, Budget Forecast, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.