Sr. Project/Service Delivery Manager Resume Houston, Texas - Hire IT People

SUMMARY:

18 years of IT experience including 10 years of management in Systems Design and Development, Implementation and Support. Consistently improve delivery times and service levels while reducing costs. Excel at planning, building high - performance teams, project management, and implementing best practice methodologies and continuous improvement programs.

PROVEN AREAS OF EXPERTISE INCLUDE:

Infrastructure Design & Implementation
System Architectures
Contract Negotiations & Management Data Center Management

Project Management Change Management
Large Scale Deployment Budget Development & Management
Enterprise Resource Planning (ERP) Public Safety Computer-Aided Dispatch Software

TECHNICAL SKILLS:

MS Windows 2008, 2003, 2000 & NT Server MS Exchange 2003 & 2007
VmWare vSphere 4 & 5, 5.5 VmWare View 4 & 5
Zscaler Cloud Security iSeries AS/400
Active Directory Services 2000, 2003, 2008 & 2012 Blackberry Enterprise Server v 4.0 & 5.0
Windows XP, 7 & 8 Cisco Unified Communications Manager 7.0
Microsoft Office 2003, 2007 & 2010 Tyler Technology ERP Software Solutions (Muins)

PROFESSIONAL EXPERIENCE:

Confidential, Houston, Texas

Sr. Project/Service Delivery Manager

Responsibilities:

I managed budgets of up to $3M, a team of 10 Technical Consultants and one Lead Technical. We successfully delivered 3500 + desktops and laptops to 19 departments, over 150 locations the last year for the fourth largest city in the nation as our client.
Presenting solutions during sale process an answering questions relate to solutions architecture.
Working closely with the sales organizations in defining customer solutions and assisting in the development of technical sales activity.
Successfully delivered large complex infrastructure and application projects and solutions through expert leadership.
Assisting with financial analysis while monitoring and forecasting the budget throughout the project.
Recruiting and retaining the best of the best establishing a strong team for each project.
Serving as the point of escalation for the resolution of internal and external client issues.

Confidential, Missouri City, Texas

Interim Information Technology Director

Responsibilities:

Managed projects providing Enterprise Resume Planning (ERP) systems solutions for, business mapping, process definition, data warehousing and customized IT solutions within the City’s financial, Planning, Permitting & Licensing and Courts.
Managing a $1.8 million yearly operational budget while interface with the executive team to define projects requirement and translate business objectives into tactical plans.
Managing about $1.5 million in project budgets and plans, ensuring quality and timeliness of project deliverables, while communicating issues and status as required for successful completion.

Confidential, Missouri City, Texas

Information Technology Infrastructure & Service Manager

Responsibilities:

Managed, Design and Deployment of a Virtual Infrastructure environment with 10 ESX VMware vSphere 5.1 host with two EMC Clarion CX4 120 70TB each on a centralized SAN.
Implemented a Lotus Notes to Microsoft Exchange 2007 migration with an ROI of $20K a year.
Developed and Implemented a Disaster Recovery plan for all the critical components of IT environment
Replaced all Confidential edge switches and two Confidential core switches with HP Procurve switches allowing a ROI of $54K a year.

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Sr. Project/service Delivery Manager Resume

Houston, TexaS

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