SUMMARY:

• Senior Manager with over twenty years in the Information Systems and Technology industry, which were focused on directing full lifecycle, enterprise projects and accounts in progressively increasing roles of responsibility.
• Accomplished leader with subject matter expertise in (1) program, portfolio and project management, (2) client and vendor management, (3) onsite and offshore resource management, (4) business analytics/intelligence, (5) estimation, budgeting and planning, (6) data/document management/utilization strategies, engineering, integration and development, (7) business process development and improvement and, (8) product, process and policy standardization.
• An experienced motivator, coordinator and catalyst that is capable of focusing the efforts of diverse cross - functional groups onto common goals.
• As a manager, possesses proven ability in successfully creating, resurrecting, and maintaining the momentum of multiple concurrent projects to closure.
• As a leader, possesses an effective combination of interpersonal, analytical, and organizational skills and strengths.
• Career, additionally, offers an extensive and effective broad-base of technical expertise and business management talents complemented by strong marketing experience and diverse business/industry acumen.

EXPERTISE:

• Full - Lifecycle Program/Project/Portfolio Management, Delivery/Change Management - Over 15 Years
• Business Process Management, Re-engineering, Standardization and Improvement - Over 10 years
• Vendor/Account Management, Business Development and Client Relationship Management - Over 10 years
• Executive/Technical Project Document/Collateral authoring, monitoring and management - Over 15 years
• PMO Leadership, Process/Intellectual Capital Standardization, Engineering and Coaching - Over 8 years
• Enterprise Data Warehouse/MDM, HSM Architectures, Data Modeling/ETL - Over 15 years
• Information Technology Strategic Planning and Alignment - Over 12 years
• Data, Software, System and Platform Transitioning, Migration, Upgrades, and Conversions - Over 10 years
• Resource Management, Utilization, and Mentoring (Onsite/Offshore) - Over 15 years
• BI, ERP/SCM, EAI, HCM/HRMS and Data Management Solutions - Over 10 years
• COTS, EAI, Custom Application and Hardware Deployment, Implementation and Support - Over 12 years
• Leading Hands-On/Hands-Off Solution, Software and System Development and Integration - Over 14 years
• Data, Software, System and Platform Transitioning, Migration, Transformation, and Conversion - Over 10 years
• Enterprise Business Intelligence/Analytics and Workflow/SOP Re-engineering - Over 8 years
• Data Management Models (Self-Serve/Open Data/Localized/Longitudinal Decision-Support/MDM/EDM) - 15+ years

TECHNICAL SKILLS:

Management Methodologies: SEI CMM/CMMI, Six Sigma DMAIC, Lean, PMI PMP, ITIL, Agile/SCRUM, TQM, RUP, MBF, RAD (Waterfall, Evolutionary and Iterative Spiral), and SSP;

Compliance Governance: SOX, ISO (900x,, Frank Dodd, GxP/GMP 21 CFR Part 11 and HIPPA;

Technical Subject Matter Expertise: e-Business/e-Commerce, MDM/EDM/Data warehouses, Teradata, Hadoop, ERP, CRM, SCM, SFA, BI, SOA/SaaS, IVR, Wireless Network architectures, EAI, Information/Internet/System Security, Enterprise Application Integration, HRMS, Supply Chain, Payroll, Resource Utilization;

Language Platforms: SQL/SQR, ETL, JCL, Java, VB, C++, XML, XTML, CVS, ASP, JSP, JSON, CORBA, CGI and PERL;

Other Related Technology Expertise: MS Project, ECMS, Clarity, PCM, HP PlanView, Quality Center, Lotus Notes, SQL Server, Rational Rose, SharePoint, JIRA, Oracle, SAS, SAP, Crystal Reports, Informatica, MicroStrategy, Kronos, Cognos ReportNet, Foglight, ProphetStor SDS, Nexus, Business Object, PeopleSoft, DB2, Seibel and;

Architectural Platforms: MS Windows, Linux, UNIX, AIX, Macintosh, IBM Mainframe, AS/400, VM, VMS, and MVS

EXPERIENCE:

Confidential, Raleigh, NC

Sr. Project Manager

Responsibilities:

• Developed Project Plan model that is repeatable to support existing and future agencies as we move though data in corporation and migration steps
• Lead and contributed initial design of the New Common Follow-up System (CFS)
• Lead the architectural design and historical mapping and migration of Old Common Follow-up System data warehouse to a SAS/Oracle platform
• Lead the design infrastructure and data structure development for all contributing agencies
• Lead the design and development for the migration and merger between the AccessNC system and Demand Driven Data Delivery System
• Lead the design and creation of RFP to procure a SaaS Open Data Solution, that later would be personalized to minimize system and data source redundancy
• Develop data standards for Open Data Governance for the Department of Commerce as a prototype for state-wide standards.

Confidential, Indianapolis, IN

Product Development Manager/Solutions Architect

Responsibilities:

• Lead the development to market new digital application to provide real time product marketing and event driven data.
• Lead research and development for expansion of Fuel and Oil reporting to consumer market desktop applications and mobile applications.
• Lead development of extended business intelligence and analytic reporting functions and features for Gas Alerts desktop applications.
• Re-engineered strategic and tactical operation and marketing plans for the company’s products and services.
• Collaborated with Marketing to develop product to target market alignments
• Collaborated with Marketing and Business Development to engage prototype and Beta clients

Confidential, Greensboro, NC

Sr. Project Manager

Technical Environments: Navisys, Fusion, Vantage, VPMS, xPression, Oracle, MVS, PeopleSoft GL, and IMPACT.

Responsibilities:

• Lead projects for development and integration of new Variable and Universal Life Insurance products
• Lead the program to deliver new application development and system modifications and enhancements
• Lead program for November Release of existing production enhancements and new life product deliveries
• Made contributions in bringing new project management practices to product and LOB areas
• Responsible for leading Confidential through Work Intake Process, delegating and allocating resources and providing approval and oversight of program change management activities.

Confidential, Charlotte, NC

Director of IT

Project Management tools: MS Project, MS Office, NetMeeting, Adobe, and PowerPoint.

Responsibilities:

• Lead the engineering of new IT architecture, along with, with information security and communication processes and policies
• Designed and provided oversight of development the e-Log system, that offers functionality that combines client relationship management, supply chain management, enterprise resource management and real-time communications
• Lead creation of training courses and materials for e-Log system
• Lead design and development and provided resource oversight for the CRM database
• Created strategic proposal to in corporate sales force automation into e-Log’s functionality

Confidential, Raleigh, NC (Jan 2012 - April 2012)

Sr. Change Manager

Project Management tools: MS Project, SharePoint, Excel, Word, NetMeeting, Global Crossing, Adobe, and PowerPoint.

Responsibilities:

• Lead project design and development of a web site to facilitate real time global communication and access to all conversion and decommissioning project activities, issues and action items.
• Developed operational process for facilitating all communications throughout conversion activities
• Lead PMO portfolio for decommissioning of IT systems across the Commercial and Marketing divisions

Confidential, Charlotte, NC

Change Manager

Project Management tools: Clarity, PMT, ECMS, PCM Web, MS Project, eBAM, SWIFT, BMC, SharePoint, Excel, Word, NetMeeting, Adobe, and PowerPoint.

Responsibilities:

• Leading project to migrate global investment data systems and data centers from Meryl Lynch into Bank of America standardized systems. The project also includes sub-projects to perform data conversion, platform migration, web site upgrade and process improvements.
• Leading project to extend functionality of Cash Transaction Management systems to sunset the LaSalle systems and to offer new functionality all of their banks
• Leading pilot initiatives to integrated electronic Bank Account Management (eBAM) solution into five worldwide regions consisting 32 countries
• Leading project to develop and integrate data automation solution to improve customer satisfaction/service and deliver real time data requests electronically
• Leading project initiative to diversify supportability of electronic Bank Account Management (eBAM) through providing XML based messaging enabling them to be first to market to provide this solution
• Conducted Conversion Leadership training courses and lead development of related training materials

Confidential, Charlotte, NC

Sr. Project Manager

Project Management Methodologies: SDLC, PMI PMP/PMBOK, EVM, Agile, Spiral Evolutionary and Waterfall/Simplified Waterfall

Responsibilities:

• Lead project for development and integration of new Life Insurance Management System, while transitioning architecture to new Linux platform and from physical server architecture to virtual
• Lead IT Stabilization and Compliance program consisting of 21 IT and Business stabilization projects
• Lead project to upgrade Informatica Power Center and data transportation conversion with Gentran
• Lead recovery project to develop and improve business process to support the payment of three new annuity products
• Lead the development of Infrastructure resource library to track all IT assets physical and virtual. Additionally, institutionalizing processes to govern maintenance and administration

Confidential

Sr. Project Manager

Responsibilities:

• Lead client infrastructure portfolio and engagement management with Department of Justice, providing PC/Server/Network integration and maintenance support services
• Developed standards for shared support services into overall service offerings and general practice
• Lead account management and business development and strategic guidance

Confidential, Charlotte, NC

Sr. Change Manager

Project Management Methodologies: Six Sigma DMAIC, Spiral Evolutionary and Simplified Waterfall

Responsibilities:

• Authoring and maintenance of all project documents and collateral
• Represented projects in SEPC (change control) reviews, Governance Tollgates and Steering Committee reviews
• Recovery of distressed project to launch two co-brand products that were five years behind
• Training of project sponsor and champion in attaining Six Sigma Green Belt
• Successful delivery of two new co-brand business products to market
• Served as business and technical ambassador with the internal and external project resources

Confidential, Columbia, SC

Sr. Project Manager

Project Management Methodologies: PMI PMBOK, Six Sigma DMAIC, Agile, Waterfall and ITIL

Responsibilities:

• Lead development for integration of new US Postal Service address data warehouse to manage customer billing and communications. Additionally lead the integrating of analytical tools and processes to provide end-to-end reporting.
• Designed and developed analytical database application to capture project collateral and metrics. The application also included ability to provide project managers and project leader a simpler methods of reporting status, understanding solution interdependencies, and proactive understandings of how to appropriate resources across multiple projects

Confidential, Charlotte, NC

Sr. Change Manager

Project Management Methodologies: Six Sigma DMAIC, EVM and Simplified Waterfall.

Responsibilities:

• Lead development of on new customer security enhancements to their existing online banking products
• Development of project Business Requirement Documents, SOWs, and proposals
• Represented projects in SEPC (change control) reviews and Steering Committee reviews
• Lead strategy to migrate and integrate legacy client data into current CRM Data Warehouse
• Participated in Tollgate reporting and reviews
• Lead project JAD and Requirement gathering work sessions
• Served as business liaison with the client organization

Confidential, Peoria, IL

Sr. Enterprise Architect

Responsibilities:

• Improved cost benefits for utilization and distribution of onsite and offshore resource utilization by implementing a new performance management system and new Service Level Agreements
• Drafted business case and strategies for HSD standard methodologies to establish internet self-service features with Oracle e-Apps resulting in various financial, operations, and employee satisfaction benefits
• Lead integration of PeopleSoft EPM 8.9 as standard data management-intelligence platform for HSD world-wide
• Recovered distressed enterprise e-Payroll system project in Latin America that was behind over two years.
• Drafted initial proposal to transition existing procurement tools to SAP’s ERP modules that could be cross-functionally integrate with PeopleSoft, Cognos and Kronos creating their first EDW architecture
• Lead research through integration of BI Architecture utilizing and standardizing Cognos Report Net and Framework
• Lead global integration and upgrade of Oracle 9i to 10g to support new enterprise data warehouse expansion of US Data Centers
• Provide oversight for legacy data transition from legacy platforms to new EDW/MDM model
• Lead Executive Steering committees for all HSD IT projects from conception through deployment. Establishing project budgets, resource plans, milestones, tracking metrics, success measures, and maintains project status reports.
• Developed new BI/DS resource support models for the global support and administration of Cognos ReportNet
• Lead integration of Oracle’s e-Performance as a standard HR tool for managing the tracking of all employees performance
• Created strategy to migrate legacy PeopleSoft SQL/SQR applications and report generators to standard CNR reports
• Improved cost and management accounting functions to get timely and useful data to client executives
• Created proposals to guide client’s strategic technology performance management and resource decisions on budgets and service delivery

Confidential, Indianapolis, IN

Sr. Product Architect

Responsibilities:

• Lead design and development of CRM data warehouse for Bank of America (included ETL and Relational Data Mapping/Modeling-3NF and Semantic Layering)
• Integrated accountability where every worker, process, and practice was tested against defined objectives and metrics.
• Renewed effort to improve relationships with vendors, suppliers, customers and employees
• Improved cost and management accounting functions to get timely and useful financial data to executive team
• Integrated business analytics as standard operational process in service delivery lifecycle
• Integrated standard service delivery and sales lifecycle procedures for each all target markets
• Integrated business intelligence tools with marketing strategies to deliver Business by Intent TM product and service offerings.
• Created PMO to standardize project management methodologies and standards to enhance service delivery
• Reorganized key positions and staff increasing overall productivity and increase profit margins almost 10%

Confidential, Indianapolis, IN

Sr. Program Manager

Responsibilities:

• Successfully lead the development for customized data encryption software to enhance the Customer Relationship Management, e-Commerce, and Event Planning product lines to more efficiently deliver secure XML based data between multiple platforms and feed the archival into MDM Data Warehouse
• Designed and managed the development of the first comprehensive internet community to provide automated workflow, advertising and e-Commerce for the real estate industry
• Successfully launched four e-Business Internet communities focused on bridging technology and business strategies and general operations
• Created the first Application Warehouse to improve the productivity and delivery of customized and personalized solutions

Confidential, Raleigh, NC

Sr. Project Manager

Responsibilities:

• Provided client marketing and project management for full-lifecycle development of e-Appliances, e-Commerce, ERP, Data Warehouse, SCM, and CRM custom software solutions
• Accounts contributed to over $15M in gross sales of engagements in less than a year
• Lead provider transition and development of an interoperable Sales Force Automation, CRM and BI solution for Confidential Co.
• Lead development and integration of custom Oracle 8i Engineering Data Warehouse for GlaxoWellcome
• Designed and provided subject matter expertise for the development of a Business Intelligence/Wireless ERP solution for Walker & Associates, a major technology distributor to manage customer sales/order/warehouse/shipping management
• Co-directed and established southeast regional Project Management Office
• Facilitated regional training and assessment of SEI CMM standards and processes to a Level 3 rating
• Develop standardized processes and solutions for integrating business intelligence solutions for five core markets
• Conducted road show conferences/seminars with Hewlett Packard, BroadVision, Ariba, and I2
• Lead the development of the e-Business Readiness Assessment web-application for engagement qualification
• Project Lead for the re-engineering and standardization of the company’s Service Delivery Lifecycle (SDLC).
• Contributed to the re-definition of the company Marketing Strategy, Internal Communication Process, Corporate Terminology Standards, and the Sales Process