SUMMARY:

• Confidential joined Pegasystems in July 2015, and has 15 years of Pega experience. Confidential has experience in PRPC in Pega version 5x, 6x, and 7 versions. Her insight in Pega technology, doubled with excellent Integration skillsets, she is able to manage from both the technical and business side of an engagement.
• Managing both technical and process for over 20 years, she has worked with both offshore and onshore delivery models for development and testing and has implemented to different industry methodologies such as SmartBPM, RUP, Waterfall, Scrum and Agile.
• Confidential is an optimistic and a proactive leader; working with clients, and vendors, to achieve successful results.

PROFESSIONAL EXPERIENCE:

Engagement Leader / Project Manager

Confidential

Responsibilities:

• Deliver engagements to agreed customer scope, timescales, budget, and quality metrics, as well as assisting customers to achieve the expected return on investment.
• Drive account artifacts and deliverables. (timely and accurate contractual documentation, Project Status Reports (PSRs), Engagement Status Dashboards (ESDs), forecasts, and A/R collections)
• Advisor to the client on all aspects of engagement, leading communication and providing thought leadership so that the best system possible is implemented
• Lead and coach staff toward thought leadership and project excellence

Confidential

Lead Business Architect / Mentor Coach

Responsibilities:

• Provide structure for the project status and various Project Health dimensions, including setting up Governance, CoE, and Design Standards etc. Facilitate workshops to transition Best Practices.
• Evaluate the communication process to help ensure it is designed to provide timely and accurate information to support effective decision - making.
• Facilitate and assist team in coaching and mentoring of Bradesco teams, consultants and partners. Establish a maturity scale to assist in skillsets and role based competencies.
• Manage scope, budget, risks, issues and status to upper leadership within Pega and Client.

Confidential

Lead Business Architect

Responsibilities:

• Define and document Pre-Inception effort: to map all use cases for Contact Center, Customer Service and Back office.
• Attend presentations and facilitate requirements Gap Analysis.
• Conduct Out of the Box demo with team.
• Create all SOW artifacts and sizings and pricing estimates, per SOW.
• Successfully led team thru PreInception and Successful Proposal Clinic.
• Deliverables include sizing, BSW, Approach, Timetable, Project Plan, Proposal Clinic, Gap Analysis

Confidential, Phoenix, Arizona

Engagement Leader

Responsibilities:

• Provided Team oversight and Guidance
• Maintained the client/Pega Relationship
• Ensured all expenses & time tracking is accurate
• Provided status reporting for project and Senior Leadership
• Managed teams capacity and bandwidth through work assignments and managing client expectations
• Provided escalation for Service Requests
• Managed all Risks/Issues and Change Requests
• Ensured SOW is managed in partnership with Account Executive and Practice Leader
• Partnered with LBA and LSA to deliver Application with excellence

Confidential

Pega Practice Leader

Responsibilities:

• Successfully Created a Pega Center of Excellence in less than 10 months with a head count of 54
• Mentored & cross trained 42 CSA; 5 BA and 27 “Step it Up” America members. 90% Certification
• Developed marketing collateral and artifacts for reusability across campaigns and client meetings
• Won 3 Pega Managed Services Projects with a State Agency, by leveraging a shared Tiger Team Model
• Created a pipeline for 2015 & 2016 Pega engagements

Confidential

Practice Leader

Responsibilities:

• Mentored Test Teams to mature test practice aligning with tools and utilities within Pega
• Introduced Best practices in capturing data and transition to developing testing for Case Management
• Successfully Created a Pega Test Center
• Mentored & cross trained 8 testers
• Developed templates and artifacts for reusability
• Personally responsible for all presales presentations, RFO & proposals for Pega Opportunities.
• Introduced 2 new logos to Confidential
• Developed the Best Practices and Standards for creating a Pega reusable Design process at ANZ Bank
• Spent 10 months in Australia to develop new logo and Pega footprint for company
• Authored 3 year Solution Architect Design including all hardware, integration and software touch points
• Formulated a CoE Process Team to ensure new processes were reengineered for top customer experiences

Confidentia

Senior Pega Consultant

Responsibilities:

• To develop & mature resources in Pega Practice. Host workshops and knowledge transfer to educate clients on Pega offerings and learning workshops
• Provide practice & tools approach for developing and managing people within the Pega COE.
• To provide an end to end process Pega COE and cultivate a training and transition approach.
• To create a PreSales environment to support furthering the Sales efforts of the Team
• Proactively identify and map current processes with Pega to assess requirement for strategic operations, software development, management, healthcare and regulatory issues.