SUMMARY:

• Project and partner manager with 5 years of experience in product development and implementation of small to large functional projects; including new industry product launches, business transformations, workforce management, environmental planning, software implementations and enhancements, and product design and planning.
• Experienced partner manager with multiple Fortune 100 companies.
• Results driven with strong problem solving, facilitating, decision - making, and implementation skills
• Proficient in researching and developing processes to enhance productivity and improve customer service
• Experienced coordinating communication cross-functionally between partners, vendors, business units, and product teams to facilitate project completion
• Skilled in motivating and inspiring teamwork within project teams, interpreting and presenting complex data, taking the initiative when faced with new and challenging situations, and finding creative and innovative solutions to business problems

TECHNICAL SKILLS:

• Quality Center Microsoft Office 2013 (Word, Excel, PowerPoint, Project, Visio, Outlook)
• HP Open View SharePoint Serena Business Manager (SBM) Certified Scrum Master
• ReadyTalk; Cisco Meeting Place JIRA Basecamp Skype

EMPLOYMENT:

Confidential, Centennial, CO

Senior Operations Program Manager

Responsibilities:

• Field Operations Program Manager at Confidential preparing for upcoming M&A activities
• Managing three medium-to-large programs: TechMobile (the app supporting technicians in the field), Mobility (all mobile devices owned by the company, their operating systems, and upgrade paths), and TechOps (miscellaneous apps and reports supporting the field)
• Working with both in-home technicians as well as system technicians responsible for building and maintaining infrastructure to support the cable, internet, and phone business
• Overseeing the migration to agile methodology within a rigidly structured waterfall organization, including developing project plans, executive status reports, and communications outside the department
• Partnering with executives to adopt a departmental Project Lifecycle process to properly utilize the PM, SM, BA, and Engineering roles, streamlining the intake and requirements gathering phases
• Developing relationships with other business units to instill confidence in the new and rapidly-growing Field Operations department and to ensure all projects and requests are properly understood
• Creating and refining the processes around test, training, launch, and support for technician-impacting deployments

Confidential, Meridian, CO

Program/Partner Manager

Responsibilities:

• Program/Partner Manager for Confidential, a spin-off start-up of Confidential Network with existing product, DishWorld
• Brought in as business program manager to lead and coordinate the all functions related to launching a new product in an extremely competitive industry
• Coordinated efforts across all business units (Partners, Engineering teams - Client, Player, CMS, and Ops, Customer Service, Billing, Finance, Marketing, IT, Product, and Legal) to create comprehensive program plans to meet all milestones
• Created development and deployment tracking dashboards and metrics for company-wide distribution
• Owned the Alpha and Beta testing groups (both for internal and external production customers) and managed all communications, updates, surveys, and escalations
• Drove the delivery of functionality and integration of components across the engineering and product teams
• Established processes for the video engineering organization, including, but not limited to: agile, application delivery, and cross-functional team coordination
• Led C-level meetings, creating agendas, delivering status updates, program plans, and escalating as appropriate
• Partner Manager for multiple Fortune 100 companies, building positive, sound, and trusting relationships to ensure seamless product launches on new platforms and updates on existing platforms
• Managed relationships with multiple 3rd parties developing to strict and aggressive timelines with many unknowns and optimistic assumptions as well as integrating these timelines into Sling’s launch plan
• Traveled up to 80% to ensure alignment of all teams on objectives and deliverables

Confidential, Meridian, CO

IT Program Manager

Responsibilities:

• Program manager for Internal Web Applications Team whereby directed multiple project teams of developers and consultants for delivery of Web projects
• Successfully managed a major redesign of the company-wide Intranet, on time and within budget
• Managed relationships between vendors, business, and Work Force Management team; ensured all applications for field use were properly operating, including tablet enhancement and distribution
• Successfully managed the Confidential Sales Application Team and their 2-year, large-scale redesign project for native Android and iOS devices. Became a Certified Scrum Master to pilot the agile methodology to Confidential IT
• Managed Confidential Media Sales migration, working to get manual processes automated on a vendor platform. Coordinated efforts between business and business units located across the country with frequent travel
• Managed and coordinated activities of several project teams, including development and review of business requirements, project scope documents, technical specifications and design documents, testing, training, and implementation. Managed project lifecycle from initiation to product delivery and implementation.
• Created and maintained high-level and detailed project plans, applicable to all levels of management
• Organized and lead executive meetings, effectively communicating project status to all levels of management

Confidential, Meridian, CO

Project Manager

Responsibilities:

• Project Manager for Confidential ’s Business Transformation project
• Led the defect resolution process, resulting in timely closure of thousands of defects. Led quick and effective twice daily scrums for defect resolution, including defect status and closure
• Created and maintained relevant program-wide dashboards for senior executive review
• Maintained up-to-date meeting minutes and ensured the program SharePoint site were properly designed, easy to navigate and relevant
• Monitored and evaluated project progress, maintained project documentation, status and developed presentations for communication. Effectively communicated project status to staff and executive management
• Managed resources in the development of processes, systems, and strategies related to Binghamton General Hospital, and new student housing with government regulations and industry best practices
• Managed the development and review of business requirements, project charters, technical specifications and design documents. Presented to Binghamton University and City of Binghamton leaders.
• Managed and coordinated activities of teams, including research, analysis, training, and implementation
• Created process flows and test cases, conducting testing, recognizing problem areas, analyzing solutions, and making recommendations for resolution