IT Manager
Project Management \ Enterprise Operations \ Resource Management
Experienced and accomplished IT management professional with a strong record of innovation in delivering world-class solutions based on leading edge technologies for enterprise companies. Comprehensive project management experience from concept through requirements analysis, development, implementation, and support. Demonstrated ability to build and lead teams of high performing technical experts. Collaborate effectively across functions to address business needs, introducing systems, tools and methods that reduce costs and improve quality. Highly effective in deadline-driven environments with multiple competing priorities.

Highlights of expertise:

• Project Management
• Strategy & Execution
• Process Improvements
• Architecture & Design
• Performance Tuning
• Systems Analysis
• Documentation & Reporting
• Team Building & Leadership
• Coaching & Training

Professional Experience

Confidential
Principal / Managing Consultant2011 - 2012
Key Projects & Achievements:

• Operational ownership of complex projects worth over $4 million in revenues
• Planned, designed, and coordinated production delivery teams utilizing defined life-cycle methodology
• Created, implemented and monitored project plans with distinct and detailed assignments
• Managed project teams to assure timely product delivery within budgeted guidelines

Confidential
Contractor - Infrastructure Project Manager 2010 - 2011
Delivered technology system projects, managed risk mitigation, and assessed critical paths and dependencies as related to information technology (IT) projects. Managed applications, development projects and systems support related to mission critical healthcare. Key Projects & Achievements:

• Planned, coordinated, and tracked the project activities for initiatives of supported service delivery teams. Assisted in planning and organizing resources from across all technology areas along with the Business to achieve Project objectives. Established procedures and processes for project activities.
• Created, monitored, and maintain projects in project management software including managing project plan tasking and assignments. Worked closely with QA and other BCBS teams to adhere to timelines.
• Guided the team through all phases of the project life cycle. Supervised and directed activities as required ensuring successful project implementation.
• Managed the infrastructure and implementation of the new Diversified Business infrastructure and the construction of Guidewell.com a new business within BCBSFL/Navigy.
• Managed the migration of several non-blue branded business to the newly constructed Diversified Business infrastructure including: Incepture, Circana, LSV, and Navigy.
• Owned accountability and status of project budgets and timelines with Technology management and business partners.
• Coordinated the activities of the project team with other departments, business partners, and vendors.
• Managed project reporting and issue processes. Managed project deliveries including risk mitigation, assessing critical paths and dependencies, and measurement of milestones.
• Siebel release management
• Other duties include budget compliance, maintaining issues list and issue priorities, assigning tasks, and regular status meetings with business partners.

Confidential, Jacksonville FL
Manager and VP of Enterprise Technology & Delivery 2004 - 2010
Earned key corporate position as a result of outstanding performance in prior contract role.
Managed highly skilled technical teams across the complete lifecycle in a series of projects designed to improve operational performance, reduce costs, and implement new capabilities. Monitored and tracked progress on multiple fronts, carefully managing budgets, utilization and bandwidth to ensure adherence to targets. Created and managed plans using Microsoft Project; provided senior management with periodic dashboard reporting. Led project problem solving that addressed issues as they arose; conducted post-project reviews and root-analysis sessions. Utilized extensive knowledge of banking industry rules and regulations in creating a series of improvements with a strong bottom-line impact. Key Projects & Achievements:

• Championed GNU and Linux software to senior bank managers as a significant cost-savings strategy.
• Defined and initiated projects to cut costs by $12M over 3 years by implementing JBoss.
• Reduced overall departmental operating expenses by $20M through renegotiations with vendors and replacement of aging hardware.
• Assisted in design and implementation of new global file system.
• Designed and wrote all security policies for Bank Middleware.
• Deployed enterprise-wide system policy monitoring using Symantec ESM to monitor file systems and applications for compliance with corporate standards set by governance board.

Confidential, Jacksonville FL
Project Manager / Webmethods Administrator 2003 - 2004
Contracted through Tek Systems to administer key systems and execute projects for Bank of America. Created, maintained and executed Microsoft Project plans and monitored progress on multiple fronts to ensure adherence to schedules and budgets. Conducted presentations and reviews for internal and external stakeholders. Held sign-off authority on project deliverables. Effectively managed complete project lifecycle, meeting all goals for quality, schedule and budget. Key Projects & Achievements:

• Defined and managed hardware upgrade to new Solaris platform.
• Designed and successfully executed DB2 upgrade plan.
• Migrated bank software to Fidelity platform (MSP).
• Assisted in upgrading all hardware to UltrSparc IV chipset from Sun 25k.
• Reduced operating cost of old Sun hardware by 125% through replacement of old models.
• Recognized for creativity and teamwork in planning and executing projects.
• Managed all phases of product qualification and problem report tracking, reducing new and legacy issues.
• Provided detailed documentation to corporate resulting in reduction resolution time.
• Managed designated customer accounts for multifaceted engineering issues; effectively worked onsite with customers on qualification, configuration, and repair.

Confidential, Lake Forest, IL 2001 - 2003
UNIX System Administrator
Produced a strong record of performance improvements through a series of high-level projects that upgraded existing technical operations and introduced new capabilities. Created a five-year strategic plan to achieve cost reduction and quality improvement targets. Participated in corporate architecture group and technical review meetings to strategize about goals and review progress. Cross-trained developers on best practices and architecture team on systems design. Key Projects & Achievements:

• Lead system architect for 3rd generation site utilizing J2EE technology and SunONE application server.
• Championed movement from Broadvision to J2EE.
• Implemented bi-coastal high availability systems utilizing Cisco content switches and proximity DNS.
• Successfully migrated e-commerce site with $2.5M daily revenue stream from Digex to IBM Global Services with no service interruption. Achieved solid cost savings and increased ROI by including bi-coastal failover in hosting cost.
• Designed pass-through proxy server utilizing Apache gzip compression that decreased overall page downloads by more than 60%. Implemented Akamai for last mile services, for a further 15% reduction.

Additional experience as UNIX and Linux Systems Administrator: performed migrations, upgrades, systems and network design involving enterprise companies (1999 - 2001)

Education and Training

Computer Science

Certifications / Professional Development / Affiliations
JBoss Certified Engineer
Solaris Certified Systems Administrator
RedHat Certified Engineer
Certified Project Management Professional - PMP
Professional Affiliations: ACM
USENIX
IEEE

Technical Proficiencies

• Project Management Tools: Clarity, Microsoft Project, MSEPM, Planview
• Project Management Methodologies: PMI PMBOK, SDLC, Agile, Waterfall, RUP, Six Sigma, Scrum,
• Operating Systems: Linux (various), Windows (various), Solaris 2.6, 2.7, 2.8, 2.9, 10, AIX, HP-UX
• Databases: MySql, Oracle DB (Administrator), DB2, Access
• Applications: Broadvision, Webmethods, Faximum, Microsoft Visio, Symantec ESM, SharePoint
• Application Servers: JBoss, Sun ONE, Tomcat
• Storage: EMC, MTI, Sun StorEdge, Veritas File System / Volume Manager
• Web Servers: SunONE, Webserver, Apache
• Monitoring: MRTG, Big Brother, BMC Patrol, HP OpenView
• Backup & Restore: Veritas Net Backup
• Other: Microsoft Office, Cognos, Peregrine, IBM Maximo, SUN Sparc / UltraSparc, Veritas Cluster Server, Cisco switch configuration, SSH, SCP, Solaris Performance Tuning, Capacity Planning, Change Management, ITIL (Information Technology Infrastructure Library)