SUMMARY:

• A driven professional with a career spanning several areas of project, program, and technical management. Possess a keen ability to identify client needs along with a diverse consultative background.
• Offer over ten years of project and program management experience in business, technology and marketing areas.
• Completed 40 hours of in - class training under a PMP-certified instructor for PMBOK project management certification.
• Worked for Chicago’s leading digital marketing agencies to support their digital and print marketing projects.
• Supported projects in SharePoint development, software applications, data warehousing / BI / ERP, and infrastructure.
• Led digital marketing, mobile applications, and e-commerce programs for a Fortune 100 airline for seven years.
• Served as a business / technology analyst and product owner in several technical environments.
• Scrum Master Certified with additional certification in ITIL v.3 service management foundations.

TECHNICAL SKILLS:

Web: Java, JavaScript, VBScript, HTML / CSS, XML, ASP, Dreamweaver, FrontPage, Flash

Applications: MS Office, MS Visio, MS Access, MS Project, MS TFS, MS SharePoint, Atlassian JIRA / Confluence

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Project Manager / Product Owner

• Hired as a consultant for setting up a new AWS-based e-commerce platform within a time-compressed schedule, where the business requirement was implementing the site in about a third of the time normally required for such tasks. This was part of plan to increase annual corporate sales from around $30 million to $70+ million.
• Implemented a scalable website developed in the AngularJS and microservices framework with PHP7 and Python middleware. Project aspects includes researching and customizing APIs for connectivity with third party tools.
• Served as the Product Owner to help plan system requirements while performing Scrum Master functions such as leading sprint planning, review, retrospective, and standup meetings focusing on critical path activities.
• Worked with a senior analyst to review and develop over 40 pages of design requirements written in agile user story format for building new e-commerce services using Features Driven Development (FDD) approaches.
• Developed a new Atlassian Confluence-JIRA environment to control workflow and documentation in a centralized and integrated way for streamlined management of project task assignments, defects handling, and cost tracking.
• Worked with a marketing analytics firm and a specialist SEO agency to optimize website characteristics using ‘performance accelerators’ and other methods for improving online presence and penetration into vertical markets.
• Planned a 100-day project with an Oracle PM to implement their NetSuite online ERP suite. Aspects of the planning included training, knowledge transfer and consulting sessions, and software personalization for several products.

Confidential, Evanston, IL

Project Manager

• Hired as a contractor to lead a project to redesign the graduate school’s human resources and payroll processes for over 4,000 students and staff. This is to replace manual methods with a simplified and secure process using PeopleSoft 9.2. The project was tried out twice earlier with design logjam issues that were successfully resolved in this attempt.
• Implemented a SharePoint workflow management tool with seven registers to control project processes in a centralized and automated way. Built a streamlined collaborative platform applying approaches used by IBM project consultants.
• Focused on progressive elaboration techniques to provide clarity and direction to technical and business stakeholders. Facilitated ten blueprint design workshops to overcome challenging data integration issues.
• Developed a customized hybrid project management method that used agile methods mixed with traditional waterfall techniques to blend speed with a holistic ‘big picture’ management approach.
• Guided and matured a hybrid project team to enable them to apply their traditional methods to stay in their ‘comfort zone’ while evolving with Scrum ceremonies such as sprint planning / grooming and review meetings.

Confidential, Schaumburg, IL

Sr. Project Manager

• Hired as a contractor to support a series of projects in ERP, Business Intelligence, data warehousing, and for web and mobile applications. These projects served over 700 clients in the hospitality industry include major hotel chains and travel agencies.
• Designed and implemented a new centralized SharePoint project management tool using lists and libraries to control key aspects of project management from RAID management to scope control processes.
• Managed several projects in Oracle EBS, Business Intelligence and data warehousing to develop reports and custom dashboards for clients in multinational sales transactions using point-of-sales systems.
• Supported the development of a proof-of-concept mockup for a new marketing information system that connects Oracle EBS with Java applications and third-party tools. Continuous build integration was applied via Jenkins tools.
• Led two teams in Media / e-commerce projects in areas such as Business Intelligence, Oracle 12c database projects, and IBM WebSphere and Adobe ColdFusion web and mobile applications projects for an online customer portal.
• Planned and implemented the migration of two SharePoint sites within the cloud environment. Created an architecture governance plan, information taxonomies, and resource planning to migrate documents for two different groups.
• Served as a Scrum Master for an agile team using CA Rally “Scrumban” boards, and led sprint meetings for planning, product grooming, daily status, product reviews, and team retrospectives.
• Improved team velocity via a variety of methods to enable teams to have an outstanding ability to “pivot” and apply new approaches. Promoted client education to minimize scope creep and enhance product envisioning and maturing.

Confidential, Evanston, IL

Project Manager / Business Analyst

• Hired as a contractor to support a high-visibility Marketing Digital Asset Management configuration and customization project that uses a cloud-based system to manage digital assets for 25+ departments. This was the highest profile IT project initiated in the university in 2016 due to the widespread adoption of the new software platform.
• Performed systems analysis and design research via use cases and user stories to assess system interaction needs. Authored test cases, design documents, and security-related planning for Single Sign-On access.
• Created around two dozen documents including a charter, cost analysis, business case, and training guides. Researched user personas to understand complex human interactions to personalize software behaviors.
• Collaborated with the vendor to design custom features including an email-based workflow approval process, and tools to archive digital assets using both automated and manually-triggered methods for cost savings.
• Led project management using hybrid methods that focused on critical path activities. Pro-actively led collaboration via knowledge transfer and feedback sessions with different departments to continuously evolve project approaches.

Confidential, Joliet, IL

IT Project Manager

• Hired to support a M&A program that created a new multibillion-dollar Fortune 500 corporation. Led several IT projects including those related to Electronic Data Interchange (EDI), SAP, and master data management. Supported program analysis efforts to integrate over a dozen technical work streams.
• Led a migration project developing over 300 EDI maps in the 1EDISource EDI/ HQ environment to migrate operations from the legacy GTX-Inovis TLE system. Onboarded and trained a vendor to support product development.
• Completed an infrastructure upgrade project for the enterprise Salesforce.com cloud-based production environment via sandbox-based development and implementing vendor-mandated updates.
• Delivered on a MDM / MDG initiative using SAP Data Steward to improve the rules engine integration between new database systems that were created via a mergers and acquisition program.
• Adapted the Solution Delivery Method project management approach with hybrid-agile techniques to reduce development times by ten weeks in a project by using several simultaneous iterative development cycles.
• Worked on projects in a KPMG-audited PMO that uses PMBOK and ITIL frameworks with twenty different kinds of document templates applied in five project phases. Used ServiceNow for project delivery management.
• Restructured a mergers and acquisition program to improve planning consistency. Revamp areas include - release calendar, timeboxed UAT processes, defects tracking, using roadmap markers, and multicycle iteration scheduling.

Confidential, Moline, IL, and Davenport, IA

IT Program Coordinator / Project Manager

• Hired as a contractor to support John Confidential ’s largest IT program to date (funded for over $30 million) reporting to the lead manager in the PMO for this initiative. The program is developing SAP solutions and phasing out multiple legacy systems. Led specialized projects while supporting nearly a thousand resources working in SAP-related workstreams.
• Served in various tactical support roles in the OM program, which integrated cross-functional teams, consultants, and dealers. This includes tracking activities, creating training materials, and supporting a change management team.
• Managed IT projects for SharePoint development and customization to support program workflow management. Tasks include documenting requirements, building forms and features, and administering the environment.
• Worked in SAP Business Objects / Business Intelligence to connect with SAP data cubes to correct program data. Administered MS Project / PWA to add missing details in project plans for several SAP workstreams.
• Trained with IBM consultants to apply their Ascendant project management method and templates within the program - resulting in more sophisticated tracking of program data. Also led an agile (Scrum) team for specialized projects.
• Led oversight management for SAP-related workstreams to migrate legacy systems into redesigned SAP and HANA ERP environments. This includes coordinating RICEF workshops for modules such as MM, PP, FICO, HR, and Vistex.

Confidential, Northbrook, IL

Project Manager

• Hired to manage software and infrastructure projects and lead projects for three IT teams. This included projects in software development, networking, disaster recovery set ups, and software lifecycle modeling to introduce new PMO processes. Software environments include Java, C#, TIBCO, and .Net.
• Created key project documentation including charters, work breakdown structures, project plans, risk and issue logs, communication plans, document templates, and change controls.
• Led a project to implement a portion of a data center dealing with point-of-sales systems. This included developing new software tools to serve as ‘watchdogs’ to manage the security of transactions for over a hundred sales offices.
• Spearheaded a pilot program in the Disciplined Agile Delivery method trialing out Microsoft’s TFS and IBM’s RTC toolsets. This transformed PMO practices to focus on speed, cost savings, and quick adaptation to new scope.
• Created a “visual radiator” to track milestones and build a roadmap of the current project picture. Led Scrum ceremonies for sprint planning, daily standup / status, sprint review, sprint retrospective, and for backlog refinements.
• Evaluated purchasing and implementation plans and managed the setting up of servers, load balancers, and a virtualized disaster recovery system. Led four infrastructure projects for new initiatives.

Confidential, Rolling Meadows, IL

Project Coordinator / Lead Project Coordinator / Sr. Project Manager

• Hired to provide account management and project management services to clients in multi-lingual and business solutions including website production, software development and localization, multimedia advertisements, translations, and desktop publishing. Served as a Product Owner for several marketing and IT initiatives.
• Strategized and led customer relationship management for over seventy accounts. Solved technical problems and “demystified” client needs via phone, emails, teleconferences and meetings.
• Provided project leadership for hundreds of local and multi-national projects. Offer a strong track record in keeping programs within budget and on time - this within a fluid environment involving several concurrent projects.
• Managed projects within the Adobe AEM and Business Catalyst environments for two Fortune 1000 companies to create multilingual e-marketing systems and email promotion campaigns.
• Coordinated eight e-commerce projects in the .Net / C# environment for a Fortune 100 airline integrating developers, graphics production teams, testers, and marketing specialists. Responsible for coordinating nearly 60 resources.
• Led technology, marketing, and documentation projects using waterfall, hybrid, and agile methods for a wide-range of industries including banking and finance, manufacturing, FMCG / CPG, and healthcare and pharmaceuticals.
• Coordinated projects in “active” data warehousing integrating transactional and historical database systems in Oracle 11c for use by Java EE applications. The platform used ELT and ETL methods to create targeted promotional offers.
• Managed multi-year Oracle EBS projects related to electronic invoicing, demand planning, supply planning, channel revenue management, and international taxation management. This enabled global operations for a major airline.
• Responsible for leading projects related to e-commerce, print / video marketing, and social media marketing strategy from planning through implementation for multiple clients in several industries.
• Led project work in mobile site development in Android and iOS for operations crew to schedule their work and make purchases. Project aspects include master data management and connecting with Oracle ERP tools.

Confidential, Villa Park, IL

Programmer-Analyst / Consultant / Content Developer

• Hired as a consultant to provide miscellaneous IT and communication services that includes business systems analysis and design, software development and testing, documentation, web content creation, and technical writing. Also served as a Scrum Master and Product Owner - this at a time when Scrum methods were newly introduced.
• Responsible for functional and business requirements gathering, use cases, capturing system specs, and preparing training and knowledge transfer manuals. Assisted in project planning, cost estimation, and software design planning.
• Developed database-driven business websites for four corporate divisions and several clients. Tasks included creating web graphics and written content via a Content Management System and UX/UI planning.
• Served as a designer, developer and tester in several software environments including ASP / ASP.Net, Visual Basic, Java, C#, and SQL Server for multiple projects.
• Worked in scrumming roles and as a Product Owner listing out product requirements. Led Scrum ceremonies such as backlog planning and grooming sessions, daily standup meetings, and sprint retrospectives.