SUMMARY

Experienced, hands-on manager able to grow and lead a team of consultants and employees. Has 10+ years of experience in IT Industry since 1998, in developing e-business and n-tier solutions. I have responsibly managed projects delivering successful technology solutions across the entire project lifecycle from business case inception to solution delivery.

OBJECTIVE

To work as Program / Project Manager in a software development environment, offering opportunity to work on a variety of projects and having the potential for progressive project management responsibility. Use PMP and MBA education in an innovative, solutions-driven company that is dynamic, challenging and fun.

TECHNICAL EXPERIENCE

TECHNICAL SUMMARY

Project Management :

PMP certified (to be renewed). Trained in MS Project Server, MS Share Point and Dimensions. Experience in Resource Planning, Project Scheduling, Earned Value Management and PERT Analysis, Scope and Risk management.

Systems Analysis:

Object-oriented analysis and design. Strong business process and process improvement skills. Requirements elicitation and management. Strong in UML and Use Cases. Strong in GAP, JAD analysis, CMM II. Extensive experience with Rational Unified Process (RUP). Familiar with eXtreme Programming, Agile Modeling, and other software development methodologies.

PROFESSIONAL EXPERIENCE

Confidential, November 2007 - Present
Sr. Project Manager / Program Manager
Program Budget -$ 250K - $ 1.5 M

• Project Manager with Web and eBusiness Strategy Solutions (WeBSS) at TIAA-CREF, a Financial services company in the academic, medical, cultural and research fields offering a full array of financial products and services. TIAA-CREF serves 7,500 participating institutions and 2.2 million individual customers.
• Managed Web projects for Portal Initiative involving redesign of multiple financial applications and design of Corporate Public Site / intranet web pages to improve functional flow comply with industry regulations; promote corporate brand and better user experience.
• Technologies used are Web Logic, J2EE, Java Servelets, JSPAPI’s, PL/SQL, XML Beans, Beehive, Struts
• Managed Security Data Hub Phase II. The project involved sourcing and mapping data products such as S&P Issuer Ratings Load, Bloomberg Equity Up loader, Fitch Issuer Ratings Load, Bloomberg Credit Risk to the Risk Management Rating system via Security Data Hub on an On Demand / Intraday basis. Also managed project to create Monthly Risk Inventory report consisting of Risk Dashboard , Risk Inventory, Regulation and Compliance.
• Managed the Customer Data Integration project designed to create a single view of the customer (individual) – containing participant, portfolio and financial transaction history data. The project implemented in 3 phases provided enablement and foundational data capabilities, addiional indicative data updated to the IBM Master Data Management (MDM) and utilize MDM to enable TIAA-CREF to continue with its strategic initiative of decommissioning from legacy systems.
• Developed innovative online community program with 3rd party vendor program customer acquisition and retention utilizing a mix of interactive tactics such as viral online marketing, web media, permission-based e-mail programs, instant messaging and online polls. Technologies used were JAVA, J2EE, HTML, JavaScript, Adobe Flash, and SQL.
• Created SharePoint Portal for TIAA-CREF Advisory Council, Plan Administrator and National Advocacy Group supporting Institutional Relationship by providing virtual collaboration environment for retrieving / editing of documents and exchange of information among committee and sub-committee.
• Created Risk / Capacity planning and reporting tool forsoftware projects implementations using InfoPath, SharePoint and MS Access. Weekly reports / metricsused byExecutive Management.
• Perform end-to-end project management duties including: planning, resource allocation, change management, issues management, risk management, budgeting and forecasting, and project communications.
• Responsible for Gathering business and functional requirements, JAD sessions, Gap Analysis, impact Analysis and Risk analysis, Business process modeling, Functional specifications, ER diagrams and Use cases, Integration and user acceptance test plans, test conditions/cases, Continuous process improvement
• Client facing position requiring liaison with the external customers such as such as Institutional Advisory Board and business areas such as Asset Management, Wealth Management, Marketing. Also coordination with support functions such Legal, Marketing, Change Management, Development etc.
• Managed Acceptance Testing (AT), System Testing (ST), Prod Fix testing and Performance testing as delegate of the Business / IT team. Coordinated efforts with the Quality Assurance team.
• Integration of Visual Sciences Web Analytics Business Optimization application on public and secure site servers. Project involved Enabling advanced analytics, Public and secures site reporting, Campaign metrics, Cross channel analytics and Segmentation.
• Rolled put Share point Portal collaboration environment for the Sales and Call center team providing MySite capabilities, shared work spaces and business intelligence and workflow collaboration capabilities.
• Manage project throughout SDLC. Analysis of mission critical business problems, Requirements / Scope definition Project planning, tracking and reporting, Measuring business results and ROI and Full software development cycle, SOX compliance, and other regulatory requirements.
• Manage 3rd Party hosting vendors, IT and business units to define business requirements, establish teams, create project plans, identify dependencies, prepare for implementation, and resolve issues.
• Manage the implementation of new business processes, tools, and technology and ensure that all stakeholders input are considered, Ensure proper documentation of processes to establish sustainable, repeatable, processes for the organization.
• Manage weekly status input to PMO, and identify issues, risks and changes. Provide thought-leadership for business processes and lead and manage project teams in the development and execution of program / project strategies.

Confidential, July 2006 – November 2007
Project Manager
Project Budget - $ 2.0 MM

• Project Manager for the Process and Prototype design phase of a Web based Space Management system of PBS, a Federal Government Agency providing Property Management solutions to other Federal Agencies.
• Managed new development projects, as well as maintenance releases, on an application used by the Federal Government to manage real property. The maintenance releases, initiated through tickets, were managed in strict compliance with CMM Level 3 Key Process Areas (KPA\'s) processes and procedures.
• Initiated and successfully implemented a project to transform the architecture of the legacy system by using a web-based front-end to develop new modules for the application.
• Manage Project Budget of 1.8 million dollars and lead team of 6 BA\'s and 3 Architects.
• Technology utilized included SYBASE, ORACLE 9iAS, JAVA, JAVASCRIPT, and HTML.
• Worked with customer business experts jointly define the application functionality and page design.
• Worked with a largely inexperienced team to train them and make them effective and productive in the new methodologies. Train the team in Business Process Design and Use Cases Modeling and Use Case Documentation. Create Project templates and Process Design and Use Case Templates. Provide Process and Prototype design Methodology.
• Improved project management standards, and participated in an effort to achieve CMM (Capability Maturity Model) Level 3 certification Provide Resource Planning, Work Break down Structure and Project Plan. Create and maintain Project Status Reports, Project Dashboard providing Resource utilization, Earned Value and Critical Path Analysis Data for the senior management.
• Managed Project Scope and handled contracts with External Design Partners and maintained client relationships with PBS Process Champions.

Confidential, May 2004 - July 2006

• Project Manager of Registration and Reporting E-Commerce system. A high-visibility initiative with $15 million IT budget. Application handles 1 millions online customers and generates $90 million in revenue.
• Worked on ETS portal for Universal Customer (Single Sign On) for ETS\'s different product lines and registration systems.
• Defined Project Scope, Resource estimates. Leading a staff of 16 BAs and collaborating with Development and QA teams.
• Managed client engagement, Customer Expectation. Position requires regular presentations of project progress, tactful negotiation, and tight coordination with business partner (Thomson Prometric).
• Responsible for Requirement Definition, design documents and Interface Design for integration with Peoplesoft order-to-cash Enterprise system.
• Managed Change Requests, enhancement to application and Release / Rollout schedules.
• Facilitated JAD requirement gathering sessions and GAP Analysis to study differences between different information systems and applications.
• Define service expectations and support responsibilities (SLA) between functional areas to provide clear understanding of commitments and objectives.
• Complete various project reports and summaries for Project sponsor / stakeholder including status reports, problems, progress summaries and system utilization reports. Create Traceability Matrix.
• Obtained Sign off on Business requirements from stakeholders.
• Collaborate with project teams using Microsoft Share point and with other cross-functional teams to ensure cohesiveness across enterprise, to achieve strategic vision and goals.
• Track Project Timelines, Issues and Risks. Develop Work Breakdown Structure (WBS), Project schedules and Project Resource prioritization.
• Facilitated project meetings with clients, vendors and developers and monitor development and compliance to standards, business rules and data requirements.

Confidential, December 2002 - May 2004

• Lead company\'s vision and strategy for K-12 business market, into specific objectives and implementations
• Managed and developed Online Web Reporting and Paper Reporting (batch processing) function for California DOE
• Liaise with Department of Education of various client states for defining business requirement, project progress and compliance with SOW\'s.
• As a process improvement initiative, involved with design and implementation of Generic IT system (Core Business System Renewal) for growing K-12 market
• Supervised database level changes, Physical and Logical data modeling.
• Created System and Project standards. Achieved CMM level II using Rational Unified Process.
• Coordinated with Distribution and Operations division to create Web based Order Management, Billing and Order Fulfillment System and align with supply chain management system (People soft) and distribution system used for warehouse.
• Overall responsibility for Business Requirement, Functional Specification, Use Cases, Wire Frames, Test Plans and Test Cases.

Confidential, January 2002 - December 2002

• Lead a team of system analysts and developers responsible for Redesigning and e-enabling Data Management and Event Tracking System using Rapid Application Development (RAD) approach.
• Conducted Process Re-engineering, Business System Analysis and Feasibility studies (ROI)
• Gathered Business requirement, Created Program or Functional specification, Use Cases and UML artifacts, and other deliverables for application development
• Monitored Design and Implementation of BA testing plans, Test Case executions, UAT scripts and support to QA during testing.
• Supervised construction of data models using Entity relationship Diagrams (ERD\'s) and activity/process models, required to define systems functions in a client server technology environment.
• Troubleshooting various project and process issues. Mentoring other members of business Analyst team.
• Creating User interface designs (Wire frames and Nav maps) for complex web applications and their interrelationship.
• Created reports based on SQL server based application, to be used by the client for Federal and State government funding of its operations.
• Providing various types of documentation (Help files, business and system requirements, training material and user documentations). Training Staff and Users on the new OETS, web and database application

Confidential, May 2001 - January 2002
Sr. Business Analyst

• Involved in Business Process Reengineering and Redefinition of Business Workflows for a Multinational Insurance Brokerage\'s e-initiative.
• Served as Lead Analyst in the implementation of database-driven n-tier application, leading to development of Online Insurance Quote System for an International insurance brokerage firm.
• Conducted Feasibility Analysis (ROI) for the Web Based Application called Pangea POS.
• Created online system for brokers to facilitate in sales of professional liability insurance.
• Authoring software requirements, technical writing and documenting other specification for a Web based Point of Sale (POS) Automated Quote Generation System. Application of Use Cases driven Object Oriented Modeling and Design (OOAD) with UML
• Documented data requirements (import and export), database updates and formula tables and warehousing
• Worked across functional area and external partners (insurance Brokers/Agents) to facilitate business rules and process requirements definition.
• Involved in design and integration of systems, testing cycles, strategies and system deployment. Communicating requirements specifications to developers and monitoring development and compliance using MS Project throughout the System Development Life Cycle (SDLC)
• Communicating with the project manager and Liaison with development group on the status of the development work

Confidential, October 2000 - May 2001

• Provide Information Systems support. Troubleshoot and resolve technical issues for end users via the client technical support phone line or eSupport portal. Supporting 20,000 users consisting of staff, Students and Faculty
• Technical writing and Documentation and Research on Decision Support Systems (SAS on Mainframe, SPSS on Windows, and Stata on UNIX), knowledge of OLAP tools and data warehousing, pivoting tables and reports.
• Providing User Support on Data Preparation/ Manipulation / Processing, Resolution of Errors, Statistical Software File Transfer and File Conversion, Graphics and Terminal emulation, interpretation of output, statistical and related software use for SAS and SPSS.
• Organizing training seminars for SAS, SPSS and STATA statistical applications
• Coordinate auditing and process mapping and Technical documentation of procedures and policies.
• Designing and maintaining website including database, and graphics for Statewide Disability program and University wide Cash Operations using JavaScript, HTML, UNIX and MS ACCESS

Confidential, November 1998 - August 2000

• Development of detailed business requirements and analysis of user requirements used to provision Voice, Data and Messaging Services for AT&T Business customers. This three Tier Architecture platform is deployed over 20 work centers and is used by more than 800 users.
• Develop Functional Specification and Business Process Maps
• Facilitated JAD Requirements gathering sessions.
• Manage offshore development and Outline outsourcing procedures and Software subcontract management processes.
• Project estimation and Planning, Critical computer resources, Function point counts.
• Function Point estimates in Project initiation and Function point counts after General availability
• Manage SQA activities and co-ordinate User Certification Activities.
• Manage SCM activities, Create Configuration management plans.
• End-to-End Project Management using CMM process standards.

November 95 - September 98 Confidential,Delhi
Web Analyst

• Development of detailed requirements and analysis of user requirements. Analysis, Design and Maintenance of a Data Warehouse Application for Asset Management, Billing and Labor Data. This application is used by the Finance staff for their Asset Management, billing and Labor reports.
• Configure and troubleshoot the Graphical Query tool.
• Creating Application Reports and project metrics.
• Training of the Finance Staff on the usage of the application.
• Coordinate with the Data warehouse team for the maintenance of the Data warehouse.

EDUCATIONAL QUALIFICATION

MBA | Graduation
Concentration: Management Information System
Minor: e-logistics, Internet and Intranet Design (distributed computing)
Member: e-Commerce Committee and MBA Student Association

TECHNICAL HIGHLIGHT

Database: SQL PLUS, MS Access, TOAD
Language: UML, HTML
Project Management: MS Project Server, Clarity, Dimension, SharePoint, PVCS Tracker and Version Manager
Environment: .NET, J2EE, XML