Sr. Operations Manager Resume
OBJECTIVES
Looking to join a results-oriented organization where I can lead a broad range of people in relentless improvement-bringing to bear advanced analytical skills and a natural leadership ability based on a genuine respect for people and a straightforward, apolitical approach to management.
SUMMARY OF QUALIFICATIONS
Senior manager and Certified Black Belt with comprehensive management experience across a broad range of industries leading organizations through data-driven operations management and problem solving. Areas of expertise and interest include operations improvement and change management, as well as DMAIC/DMADV/Lean Principles, cost reduction, scheduling/capacity planning, material flow analysis, and set-up reduction, as well as significant financial experience including business valuation, project/proposal ROI, strategic planning, M&A analysis, and due diligence.
EDUCATION
Master of Business Administration
Dual Major in Operations Management and Technology Management
Confidential Manhattan, KS
Bachelor of Science in Electrical Engineering Technology
School of Architecture-3.5 years of study in Architecture Program
Kansas Board of Regents State Scholar
Dean of Engineering Scholarship
BIG 8 Varsity Football-Varsity Letters earned 1983 and 1984
EXPERIENCE
Confidential Laguna Hills, CA
Director of Operations 2006-Present
Member of senior management team responsible for growing this startup company focused on bringing Korean spirits to the U.S. mainstream markets-initially in California and NYC.
- Negotiated first-ever marketing and distribution agreement with Anheuser-Busch for distilled spirits.
- Negotiated exclusive supplier agreement with Doosan Corporation, the largest liquor producer in Korea, to develop and market soju spirits (Korean vodka) to mainstream consumers in the U.S.
- Led all New Product Development activities including, formulation, labeling, pricing, regulatory approval, packaging, and creative material development and procurement.
- Managed logistics/planning/forecasting activities as well as new product rollout/launch planning/support.
- Involved in all aspects of raising $3MM in seed capital and current round of financing activities.
Confidential Atlanta, GA
Director - Process Improvement Program 2004-2006
- Responsible for demonstrating value of fact-based, data-driven, improvement processes and structure to Senior Leadership of this large bedding manufacturer.
- Initiated move to Process Ownership structure to rationalize improvement strategies by taking advantage of commonality of manufacturing processes across all 18 U.S. operations.
- Introduced project-based improvement to SLT by leading team of Quality and Process Engineers in DMAIC/DMADV methodologies to address high level of material waste in Border Production processes.
Confidential Coffeyville, KS
Sr. Operations Manager/Sr. Change Manager/Certified Black Belt - Kansas Fulfillment Center 2001-2004
Several key roles as member of Senior Management Team in leading this FC to new levels of performance in Safety, Customer Experience (on-time, undamaged, accurate), IRA, and Productivity.
- Responsible for management of entire FC on various shifts during Q4 holiday peak seasons. Successfully led 250+ mostly inexperienced associates in exceeding safety and operational performance goals for all functional areas during 7:1 holiday ramp periods. Led daily production planning/execution and continuous outbound flow management as well as weekly labor planning to meet expected holiday ramp volumes.
- Managed all Inbound functional areas (4 unique receive paths, replenishment, product prep/repack) as well as large non-conveyable outbound processing, and vendor returns. Responsible for daily operations management as well as long-term operating budget/business planning, gap analysis with project identification, and mentoring/coaching of operations managers to meet goals.
- Project manager for Corporate initiative to redesign US and International FC Inbound/Outbound processes in order to Cross-Dock items for immediate single and multi-unit shipment to customers. Utilized controlled-convergence DMADV methodology including Iterative Design, Lean Principles, and Value Stream Mapping to eliminate unnecessary process steps, reduce Cycle Time and provide an estimated first year savings potential of over $2MM across the FC network.
- Project manager for high-visibility Corporate Six Sigma Black Belt project utilizing DMAIC process which succeeded in reducing FC-caused Free Replacements by 62% YoY and eliminating holiday "spikes" of previous years.
- Sr. Change Manager - Responsible for overseeing Kansas FC Operational Excellence program including Leadership Steering Committee project review sessions, project selection, and managing/mentoring Black Belts, Green Belts, Subject Matter Experts, and Industrial Engineering within the facility.
- Teamed with Corporate capacity planning Process Owners to create Monte Carlo simulation flow model and refine/validate storage capacity model and FC packing factors using statistical techniques.
- Managed holiday outbound transportation including carrier scheduling/logistics, load forecasting/planning, and service level monitoring for the Kansas FC resulting in 18% increase in units per trailer.
Confidential Toronto, Canada
Senior Management Consultant - Performance Improvement/Valuations - Steel/Metals/Mining 1998-2000
Managed many domestic and international consulting engagements in the steel industry, ranging from strategic analysis/business planning and operational performance improvement to detailed business valuation and analysis for financial institutions around the world.
- International Experience: Russia-Two separate multi-year engagements involving Russian steel mills in western Siberia. Clients were the European Bank for Reconstruction and Development which was contemplating financing one of the largest mills in the world; and a prominent Swiss trading company which recently took control of a major stainless steel and long products producer. Broad span of projects to westernize these Soviet-era mills included: steel-making, cost reduction, quality improvement, market rationalization, management information systems, organizational structure, and corporate governance.
- Australia-For an Australian developer and Chase Manhattan Bank, provided an independent evaluation of a proposed (US$2 Billion) iron mining and steel mill complex in Western Australia-an intensive on-site effort which drew from experts in mining, environmental/legal issues, capital project management, organizational structure/control, steel-making, marketing, and cost analysis. Utilized a Monte-Carlo simulation methodology to assess risks associated with the each facet of the project culminating in a distribution of expected financial returns accompanied by clear explanations of significant risk factors.
- Operational Strategy/Execution Assessmentfor the financial backers of one of the leading equipment suppliers to the steel processing industry.
- Techno-economic assessment of SBQ bar producer for Fleet Capital and Chase Manhattan Bank.
- Global competitive assessment for leading domestic wire rod producer.
- Market value analysis of successful galvanizing operation for PNC Bank.
- Divestiture valuation of new cold-rolled galvanizing processor for Deutsche Bank and PNC Bank.
- Liquidation/on-going concern valuation of a struggling SBQ bar producer for senior lenders.
- Market value analysis of North Americanaluminum-smelting complexfor strategic/financial investors.
Confidential Kansas City-Pittsburgh-Buffalo
Founder - Manufacturing/Operations & Technology
Emphasis on operational analysis-business process improvement-engineering/manufacturing/marketing integration and cost/financial analysis.
- Increased throughput by 22% at a limestone processor through reduced setups and setup time.
- M&A evaluation of several steel-related companies for potential acquirer.
- Detailed business process analysis of $100 million metal fabrication and computer assembly operation.
- Conceived and implemented capacity planning/ job tracking systems for growing tool and die operation.
- Developed novel standardized setup program to increase stamping throughput and reduce part variability.
- Created non-conforming material program-dramatically reducing non-productive inventory by over 75%.
- Project manager responsible for initial production quantities of all Monoraila computer sheet-metal parts.
Confidential Greenville, SC
Director - Corporate Development
Worked alongside the Chairman and Executive Vice President of this privately-held $100 million aircraft
services company to develop and execute strategies for continued growth within a consolidating industry.
- Conducted extensive due diligence with respect to several acquisition targets.
- Created financial projections and calculated returns on investment under various acquisition scenarios.
- Interpreted monthly operating results to help general managers with improvement strategies.
- Teamed with Executive VP on the implementation of company-wide quality improvement initiatives.
- Researched various industry segments and trends with respect to the company\'s long-term goals.
Confidential Cambridge, MA
Summer Associate - Corporate Development
Investigated economic potential of a novel protein synthesis technology for mass production of peptide
chains-a $200 million and growing market segment.
Confidential Fort Worth, TX
Senior Engineer - Special Avionics Support Equipment
Managed critical multi-year project to upgrade/enhance Avionics Mission Support Systems for new F-16
Fighter-jet versions.
- Designed new electronic hardware and related equipment.
- Supervised production of prototypes and all phases of software development/testing.
- Demonstrated new design to U.S. Air Force managers to prove system capability.
- Delivered product ahead of schedule to meet accelerated F- 16 delivery requirements.
ADDITIONAL INFORMATION
Enjoy camping and walleye/pike/muskie fishing
Private pilot with over 250 flight hours
Avid storm chaser
Extensive reggae music collection-self-taught drummer
Backpacked extensively throughout Europe
Russian-learned enough to order a beer and pay the tab