Project Manager Resume

SUMMARY:

PMP certified project manager, providing 10+ years of project management who is a PM leader and not just someone who plans and executes projects; capable of working with SDLC or Agile methodologies, independently or within a PMO.
Experienced in simultaneous project and financial management up to $3.0M - -uses vendor engagement expertise and SOW collaboration as a key to success.
An effective communicator and management style contributes to successful relationship and resource management, especially within a matrix organization.
Strategic and innovative thinker—influencing change for relevant customer solutions.
Experience with Quality systems.

CORE COMPETENCIES:

TECHNOLOGY EXPERIENCE/EXPERTISE:

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

Achieving regulatory compliance for the R&D business, successfully delivering two Confidential electronic submission IT solutions for drug and device adverse event reporting; implementations occurred before the Confidential mandated dates, within budget and compliant with PMO methodology and processes. Feedback “excellent work ”
Delivering improved device tracking for the R&D business, 60 days on the job implemented the upgrade of a SW Version load into the Device System. The implementation was compliant with PMO methodologies. Business feedback “although new, you reacted calmly and achieved success.”

Confidential, McHenry, IL

Adjunct Instructor/Consultant,

Responsibilities:

Increased B2B marketing roundtable forum participation by 40 percent, improved customer retention, and consistently received High Satisfaction metrics as facilitator.
Recommended a sales model that was incorporated into the marketing curriculum and offered to B2B clients in the adult education environment.

Confidential

Project Manager

Responsibilities:

Worked on the development and implementation of a global LMS service model, providing a technology solution and business process improvements, to global affiliates; collaborating with other global IT program managers and working directly with business owners
Providing a global platform for regulatory training and compliance, migrated US users to a global learning management system (LMS).
A liaison between US/global IT teams and LOBs, translating the US business requirements and establishing IT SME in the commercial pharma business is essential to success.
Delivering timely compliance training reporting for KPIs, provided leadership in the reengineering of compliance reporting, emphasizing speed of delivery, to the Training & Development organization. Client feedback “Sheila’s leadership in particular was pivotal to the success of this initiative.”

Confidential, Algonquin, IL

Project Manager

Responsibilities:

Responsibilities included client relationship management, product development, implementation, and project management
Providing a 78 percent increase in customer acquisition by developing a marketplace competitive advantage and presenting a brand repositioning strategy which was implemented within 60 days after presentation to the construction business client.
Co-authored and implemented best practices for defining profitable customers, introduced a process improvement model establishing metrics for first-time completes, conversion rates, and customer experience KPIs.

Confidential, Hoffman Estates, IL

CRM Marketing Manager

Responsibilities:

Measuring marketing campaign effectiveness and tracking customer life time value for the CRM organization, selected and piloted a CRM technology solution. Responsible for RFIs, RFPs, vendor management, and beta project implementation. The solution measured direct mail, email, and website effectiveness.
Simplified the organization’s HW portfolio and service model, successfully deployed an enterprise email solution to 1800 field users, involving resources from cross-functional departments including IT, training, communication, and business owners.