SUMMARY:

• Almost 12 years of experience in engaging with organizations and successfully delivering software solutions for business challenges. Excellent analytical, problem solving, people and communication skills, with a high degree of detail orientation put to practice. Exceptional ability to partner with customers to achieve their goals while advancing business opportunities.
• Managed multi - million dollar project engagement aligning business goals with solutions to drive process improvement, business benefit and competitive advantage.
• Expert in Agile & Waterfall project management methodologies.
• Responsible to chart, understand and analyze customers organizational canvas
• Worked with Business groups within an organization to draft vision and scope
• Worked on preparing detailed work breakdown structure using MS Project and Excels (WBS)
• Worked with Business Analyst, PMO team for planning and identifying deliverables
• Managed multiple projects at same time. Ensure smooth Change Management
• Experienced in Continuous Integration and Continuous Delivery.
• Integrate and implement DevOps
• Prepared Release Calendar along with Rel Management Office timelines.
• Involved in Impact Analysis of Solution to Upstream and downstream applications.
• Mentored and ramped up onsite/offshore project team from scratch.
• Handled Functional, Web, Portal, ERP, CRM and Mobility projects in different stages of SDLC.
• Worked on building Project Plan, Test Strategy and Test Plan
• Worked on metric driven approach for continuous process improvements.
• Experience driving Daily Status call involving all project stakeholders to discuss on project execution while managing key business milestones and dependencies.
• Experience working with Content Management Systems like Wiki, Jive, AEM, Sharepoint
• Experience preparing training plans and training end users
• Handled aggressive delivery timelines.
• Communicated effectively with multiple stakeholders - Business, Solution, Development and Infra teams for smooth execution of project.
• Excellent communicator; working with globally distributed teams to effectively communicate and drive the project activities.
• Well acquainted with publishing dashboard with focused metrics to key stakeholders and users.
• Responsible for maintaining Jive, Wiki, Webex Social, Rally, Sharepoint on daily basis.

KEY STRENGTHS:

• Project Management (Agile & Waterfall) - DevOps
• Account Management - KPI/Metrics/Status Reporting
• Risk Management - Process and Tool Standardization
• Team Building - Scrum/Kanban
• Process Documentation - Relationship Management

TECHNICAL SKILLS:

Operating Systems: Windows XP/2007, Mac OS X

Testing and Mgt. Tools: Test Director, Test Partner, QTP, Mercury Quality Center, JIRA, Rally

Defect Tracking Tools: Mercury Quality Center, Test Director

Internet Technologies & Protocols: IE, Mozilla - FireFox, HTTP, SOAP, HTML, XML, SOAP, REST, Axway, JSON

Office Tools: MS Office, MS Project, MS Excel, MS Word, Power Point

CMS: MS SharePoint, Wiki, JIVE

PROFESSIONAL EXPERIENCE:

Sr Manager

Confidential

Responsibilities:

• Lead and coordinate customer interactions
• Focus teams on business objectives and track progress to ensure project milestones are completed on time, on budget and with the desired results.
• Help customers transform end to end delivery process while maximizing customers business value
• Implement and execute Scaled Agile Framework (SAFe)
• Mitigate risk factors through careful analysis of financial and statistical data. Anticipate and manage change effectively in rapidly evolving global business environments.
• Define processes and tools best suited to each project. Shuffle between agile and waterfall approaches depending on project specifics and goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Onboard service to the pipeline by creating repository on GIT
• Manage automated deployment of services through Jenkins jobs
• Oversee test automation integration with Jenkins Jobs
• Utilize Urban code deploy for continuous deployment
• Ensure team maintains service and service configuration YML for all the environments
• Review artifacts created by team on artifactory
• Review and approve Pull Requests created by developers
• Define branching strategy for bitbucket
• Work with PQE for smoke test integration with automated deploy

Agile Program Manager

Confidential, Pleasanton, CA

Responsibilities:

• Initiating and facilitating communication about programs, opportunities, and project progress with varied customers including Business teams, product owners and internal stakeholders
• Ensuring growth & performance of online payments program (portal & mobile)
• Spearheading day-to-day business functions of multiple projects
• Under exceptionally tight time constraints responsible for delivery of various products while exceeding client expectations.
• Managing all agile ceremonies for 3 scrum teams to stay on track for product roadmap
• Use Rally for creating epics, user stories and dashboards. Well versed with Kanban boards.
• Responsible to break down user stories into tasks and track to completion.

Sr Scrum Master/Iteration Manager

Confidential, Pleasanton, CA

Responsibilities:

• Guide Team on Agile concepts
• Facilitate scrum ceremonies (sprint planning, daily stand-ups, review, retrospectives etc.)
• Working with Product owner On Artifacts Such as Product Backlog, Sprint Backlog, Sprint Burn down, and Release Burn down.
• Work with UI/UX team to deliver user experience for application users
• Work with Dev team, Architects on solution analysis
• Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs
• Met goal of addressing and resolving critical issues within 24 hours
• Conducted demos to project stakeholder after every iteration
• Ensure Continuous Integration of builds through Jenkins

Agile PMO Lead

Confidential, San Jose, CA

Responsibilities:

• Identified PMO current state and conducted a process and project management maturity gaps analysis
• Identified opportunities during the creation of the Agile PMO governance
• Identified optimal scalable phases that were agnostic to Project Delivery Methodologies
• Identified a scalable Project Life Cycle that would deliver projects in a repeatable, consistent and predictable manner
• As a Senior Project Manager and Trusted Advisor provided mentoring and coaching to the Project Manager

Scrum Master

Confidential, San Jose, CA

Responsibilities:

• Facilitate scrum ceremonies (sprint planning, daily stand-ups, review, retrospectives etc.)
• Implement Continuous Improvement within the Scrum Team
• Met goal of addressing and resolving issues within 24 hours
• Act as SPOC for communication with other management, engineers, product managers and support specialists on product issues
• Track and communicate team velocity and sprint/release progress. Build Rally Dashboards.
• Interacted with Program team to provide updates on Iterations
• Conducted demos to project stakeholder after every iteration

Project Manager

Confidential, San Jose, CA

Responsibilities:

• Delivered 12 successful releases for the online services tool (Cisco Services Contract Center) on schedule with high quality and within budget.
• Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Utilized Scrum and Agile methodologies thru the releases to improve the project plan, timelines and to ensure lessons learned get applied in sequence.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Work with Release Management team to provide Daily Status Updates as well as Weekly Report on the project activities progress.
• Prepare Exit Report and present to all stakeholders with lessons learnt at end of every release.

QA Lead

Confidential, San Jose, CA

Responsibilities:

• Successfully delivered various Portal and Mobile Testing projects for Security Intelligence Operations Portal, Bug Tool Kit, Cisco Certified Internet Expert Portals of Cisco.
• All the released were delivered on schedule with high quality and within budget.
• Utilized Waterfall and V-Model methodologies thru the releases
• Develop and execute Manual Test Plans from requirements to go-live and normalization for multiple simultaneous quarterly releases.
• Analyzed the BRD’s, FSD’s and authored the test cases. Also Updated the Requirement Traceability Matrix.
• Conduct Internal and External Test Review Sessions and in corporate the feedback.
• Knowledge of project life cycle for web applications using various methodologies such as iterations and Agile Scrum Model.
• Performed web services testing for SOAP and REST based services using various tools like SOA Test, SOAP UI, REST Client.
• Performed GUI testing to validate Text Boxes, Check-boxes, Application, Navigation Conditions, Usability Conditions, Shortcut Keys, Control Shortcuts keys, layout etc.
• Worked on Enterprise Content Management Portal for internal employees.
• Written SQL queries for data extraction and validate it from front end application for specific business criteria.

QA Tester

Confidential

Responsibilities:

• Performed Manual testing, Black Box Testing.
• Worked on creating and executing Test Plan and Test Cases for various Insurance modules of State Farm
• Tested the submission process created in Mutual Funds III to provide the agent office the ability to submit Consumer Loan Applications using the EA-FS system.
• Involved in supporting BAT/UAT testing for end users.
• Performed End to End testing