SUMMARY:

• Transforming international business performance through the development of innovative solutions that meet the needs of the business for both today and tomorrow - driver for business case development, vision and deployment.
• Over 15+ years, with 10+ years of Brokerage/financial/Health care/ Telecommunication /Insurance/Credit card conversions/migration project/program management and demonstrated success in managing design, development, implementation and support of the business solutions.
• Expertise in identifying and defining business needs and translating those needs into actionable solutions; adept in building consensus among stakeholders to gain buy-in for project execution and ability to disseminate complex technical language to audiences of all levels.
• Dynamically leads complex projects/programs from design and development to production and defines requirements and plan project lifecycle deployment.
• Align resources and schedule for project implementation. Mitigates risk.
• Demonstrated success in project/program management, cross-functional team management and solutions delivery expertise.

CORE COMPETENCIES:

• Program and Project Management/Client Services Manager
• Agile Methodology / Scrum Master
• Vendor Management (external & internal)
• Business Analysis/Process Improvement
• Root Cause Analysis/Solutions Development
• Revenue Generation / Software Development
• Migration/Automation DevOps
• Assemble and Lead High Performance Teams
• Develop and Deploy Project Metrics and Controls
• Roadmap/Strategic Planning and Execution
• Follow government regulations/SOX
• Change / Risk Management
• Budget Development/ Reducing Costs
• Cross Cultural, Diversity Awareness

TECHNICAL SKILLS:

IBM 370/43XX/30XX, IBM ES9000, WANG-VS, PDP-11/34 DATA GENERAL, UNISYS 1100 2200, IBM PC & PC COMPATIBLES, DB2, STORED PROCEDURES, SMART-STREAM, CICS, CICS LU 6.2, CA-7, CA7,CICS Web services, OS/VS COBOL, OS/360 COBOL, COBOL2, XGEN, VM/CMS, COBOL II, MQ SERIES, SPUFI, SPUFY, QMF, MVSIMS DB/DC, PL/1, VM/CMS, DOS/VSE, VSE cobol 370, SPUFI, DB2 RPC, TSO, REXX, OS/VS2, LIBRARIAN, JCL, BMS, BMC utilities, EZTRIEVE, Client server technologies, Micro focus Cobol, MFCICS, Unix Shell, ADABAS/ NATURAL, NDM, MFCobol, MICROFOCUS COBOL, CICS, XDB, MS-DOS, OS/2, DIALOG MANAGER, FILEAID, Advance Function Printing, BMC Restart Logic implementation, $AVRS, API, AFP Object Oriented (OO design), INTERTEST,PAYROLL PKG, XPEDITOR, ISPF/TSO, FTP, PKZIP,UDB, SDFII, QMF, POWERBUILDER, TSO/ISPF, EASYTRIEVE, VANTAGE1, ORACLE 7.X (PL/SQL,PRO*C),TERADATA,ENDEAVOR,NIKU, Gentran, Syncsort,QMF,FileMgr,Connect Direct, FORTRAN 77, job scheduling, CHANGEMAN, CSP, TELON, Clist, Rexx, Excel, MSWord, Word, PDSE.

PROFESSIONAL HISTORY:

Confidential

Responsibilities:

• As Program manager led the implementation of 10-million-dollar application on Digital Component media and managed the team at offshore /onsite
• Managed multiple Scrum masters, multiple teams and external vendors
• Collaborate with the Project Managers of individual projects to create / review and track the project management plan as well as subsidiary plans including the cost, schedule, staffing/pyramid management, scope, requirements, risk, quality, communication & stakeholder management.
• As project manager led the implementation of Build Forge to Jenkins and Bamboo to Jenkins migration which led the team at offshore and onsite.
• Manage multiple Scrum team.
• Worked with Confidential customer as Program/Project manager on AEM, DevOps, release management process, billing systems.
• Provide support and guidance on the individual projects to Project Managers and facilitate seamless integration of various pieces in the overall Program. Conflict Management: Anticipate conflict situations and oversee timely resolution of escalated issues.
• Engage with the delivery team to critically review and detect early warning signals that pose threats to the overall program objectives. Scope Management: In case of changes to the program, conduct an impact analysis on the cost and other organizational parameters and share findings with the client.
• Stakeholder management
• Provide support to the individual Project Manager(s) in case of client initiated change / internally identify change, as required.
• Communicate potential 'significant change', that are identified, to the entire external stakeholder community (business and IT sponsors from the client).
• Set up and participate in the change control board (CCB) which reviews and approves changes to the program.
• Develop the program level SoW changes.
• Oversee signoff of milestones with relevant stakeholders. establish and build relationships with client's and other stakeholders for the program.
• Provide information to the client about the program. anticipate and resolve potential escalations through informal channels with client stakeholders.
• Escalate misalignment of ideas (in terms of feasibility, scope inclusions etc) to clients. articulate benefits / value add to the client. present the program status during weekly meetings.
• Share delivery status during steering committee meetings. respond to the escalations in a timely manner.
• Communicate with the various service lines of the program internally.
• Metrics Management: Generate and conduct a review of the Program level performance metrics to track the project performance against goals and initiate corrective actions.
• Risk Management: Identify risks at the beginning in partnership with Project Manager. Review issues and risks for each of the project(s) with the Project Manager, as per the risk management plan.
• As client service manager was responsible for stream lining IT operations by acting as a liaison between the IT and the customer user group to implement the home grown Sales forecast system
• Managed sev-1 to sev-4 as per SLA
• Conduct weekly status meeting with stake holders and higher management
• Assemble, organize and lead multi-functional team onsite and offshore.
• Develop resource strategies, budget and staffing models and plan necessary to execute projects.
• Prepare and deliver status reports, cost burn down charts, project plans and schedules.
• Identify analyze, specify, design and mange functional and infrastructure requirements.
• Manage project budget, strive to control, mitigate costs, and enhance the bottom line.

Confidential

Program Manager

Responsibilities:

• Lead, plan and manage all program management activities for Warranty and Datawarhouse KPI systems.
• Assemble, organize and lead multi-functional team based onsite and offshore.
• Develop resource strategies, budget, staffing models and plan necessary to execute projects.
• Prepare and deliver status reports, project plans and schedules.
• Identify analyze, specify, design and mange functional and infrastructure requirements.

Confidential, NJ

Responsibilities:

• Lead, plan and manage all program management activities for Insurance systems.
• Assemble, organize and lead multi-functional team based onsite and offshore.
• Develop resource strategies, budget, staffing models and plan necessary to execute projects.
• Prepare and deliver status reports, project plans and schedules.
• Identify analyze, specify, design and mange functional and infrastructure requirements.
• Manage project budget, strive to control, mitigate costs, and enhance the bottom line.
• Provide leadership to cross functional teams consisting of employees and contractors technical Personnel.
• Review status on a weekly basis with project stakeholders and higher management
• Lead the implementation of $1.5 million project to integrate system

Confidential

Project Manager/Production Support Management

Responsibilities:

• Lead, plan and manage all program management activities for credit card migration and checking account systems.
• Assemble, organize and lead multi-functional team based onsite and offshore.
• Develop resource strategies, budget, staffing models and plan necessary to execute projects.
• Prepare and deliver status reports, project plans and schedules.
• Identify analyze, specify, design and mange functional and infrastructure requirements.
• Manage project budget, strive to control and mitigate costs and enhance the bottom line.
• Provide leadership to cross functional teams consisting of employees and contractors technicalPersonnel.

Confidential

Project Management

Responsibilities:

• Lead, plan and manage all program management activities for Enrollment and Eligibility systems.
• Assemble, organize and lead multi-functional team based onsite and offshore.
• Develop resource strategies, budget, staffing models and plan necessary to execute projects.
• Prepare and deliver status reports, project plans and schedules.
• Identify analyze, specify, design and mange functional and infrastructure requirements.
• Manage project budget, strive to control and mitigate costs and enhance the bottom line.
• Provide leadership to cross functional teams consisting of employees and contractors technical Personnel.

Confidential, New Jersey

Project Manager

Responsibilities:

• Lead, plan and manage all program management activities for Health Care reform systems.
• Review status on a weekly basis with project stakeholder
• Resource management and Estimations
• Involved in planning the Test Strategy for the project with QA and manage productions support.

Confidential, Morristown, NJ

Project/Program Manager

Responsibilities:

• Manage design/development of multiple application system team of 30 offshore and 15 onsite and involved in planning, managing the design development and implementation of phase of EPC Real timed system.
• Oversee the workflow between cross-functional team members, allocate /assist resources make sure the deliverables are met in timely fashion.
• Resource management
• Review status with project stake holders and higher management
• Manage Batch Processing / Production support