SUMMARY:

• Seasoned Project/Program manager with demonstrated experience in managing high - level performance teams along with proven track record in delivering and supporting mission critical applications.
• Expert knowledge of a range of Project Management methodologies, principles and practices focusing on Waterfall, Agile and Scrum.
• Recognized leader and team player with success in implementing complex software development, operational, and integration projects in a fast-paced, heavily matrixed organization with constantly evolving environments.
• Commanding experience from inception to reality on various technologies including SaaS / iPaaS / IaaS, ETL (data analysis), Siebel CRM (Opportunity to Cash), BI, Java, SalesForce (Creating opportunities).
• Responsible for defining business requirements, scoping, planning, executing, resourcing and monitoring project(s) deliverables.
• Disseminate all project documentations, daily and weekly status updates, FD’s and project plans ensuring successful management of stakeholder expectations along with business approvals.
• Monitor projects on an ongoing basis, evaluating progress, quality, issues, risks, problems, and taking corrective action as necessary and drive to resolution.
• Collaborated with PMO’s from multiple disciplines, senior leadership and major stakeholders to establish and execute business strategic plans, operational process and objectives for programs or projects.
• Conducted Scrum ceremonies; coordinated closely with Product Owner in prioritizing the product backlog, worked towards removing impediments and resolving team dependencies that impact team’s ability to achieve set goals.
• Lead and efficiently managed cross-functional and global teams constituting of analysts, designers, developers, QA and project managers to meet exacting deadlines on a dynamic portfolio of digital design and development projects.
• People Manager, successful at building team relationships, coaching and mentoring teams on Project Management / Agile and Scrum principles and processes in accordance with best practices.
• Excellent written and oral communication skills with the ability to clearly communicate ideas to diverse business and technical audiences.
• Carry out the necessary initiatives to maintain continuous workflow and enhance overall efficiencies. Collaborate effectively with all organizational levels.

AREAS OF EXPERTISE:

• Program / Project Management
• Product Portfolio Management
• Workforce / Vendor Mgmt.
• Mergers & Acquisition initiatives
• Stakeholder Management
• Customer Service Management
• Business Process Improvement
• Product Roadmap and Business Case
• Conflict Resolution
• Agile Coach / Scrum Master
• Software Development Life cycle- SDLC
• Offshore Coordination
• Liaise Cross Functional activities
• Change / Release Management
• Requirement Elicitation
• Product Life Cycle Management - PLC
• Risk Mitigation and Monitoring
• Incident / Problem Management

TECHNICAL SKILLS:

Project Plan: Microsoft Project, Clarizen, Smart Sheets and MS Excel

Project Methodologies: Waterfall, Scrum, Agile, SAFe.

Design Tools: Visio Flow charts, Lucid charts, PowerPoint.

JIRA, Confluence,: and various homegrown tools for flexible issue and progress tracking.

MS Office: Word, Excel, and PowerPoint.

ServiceNow: Change Management, Remedy Incident, Problems and Maintenance Management, CMDB.

SalesForce: Financial force Billing, Accounting, SFDC Customer onboarding.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Responsible for delivery data center merger and data migration initiative aligning to stakeholder expectations.
• Handled Planning, Execution, and Monitoring along with release and change management activities by handling multiple tasks and balancing competing priorities.
• Data migration among information intensive applications aiming at improving corporate performance and delivering competitive advantage via collaboration with cross-functional teams.
• Facilitated workshops and participated in Product and asset attribute mapping, Gap disposition, and defining data transformation rules for migration.
• Trained IT teams on system overview of Siebel CRM application ‘ECO opportunity to Cash’ including interfacing customer-facing Portals.
• Disseminating biweekly Scrum updates to Global leads through coordination with Scrum teams and following up scrum ceremonies.
• Maintaining the accuracy and integrity of project plans to ensure status is up-to date and functional leads are held accountable for their work.
• Served as a go-to resource for PMO of an Integration Work stream track to develop solutions.
• Worked with key stakeholders ensuring transition and progression of cross-functional services, processes and elements into Confidential established systems.
• Develop and execute against project plans and ensure the project plan reflects the reality of work in Progress.
• Identified, managed and reported risks, issues and action items driving to timely completion.
• Developing and publishing project reports on a weekly basis on all data migration activities to key stakeholders.
• Supported AMER Task Force team in resolving post-production functional and data incidents.

Confidential

Project Manager

Responsibilities:

• Drove PMO/PM activities and product development initiatives for cloud computing business ranging $3-5 million.
• Authored Portfolio artifacts, build efficient communication channel and promoted escalation matrix, RACI charts, identified processes improvement areas and tailored business process and solutions.
• Coached new SM and trained teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding.
• Managed cohesiveness among global technical teams focusing on business process and product features.
• Demonstrated ability to interface and liaise between technical leads and business stakeholders ensuring translation of requirements, end-to-end functionality, and data accuracy are established.
• Coordinated environmental readiness activities and ensured deployment plan execution on to AWS cloud.
• Single point of contact for contract negotiations, sow’s, owning and resolving platform and product related customer queries and escalations.
• Tracking project milestones, KPI’s and managing execution of multiple critical projects in alignment with established Scope of work.
• Worked with the senior management on process and product improvements that led to improve operational efficiencies.
• Managed Vendor and Workforce management, Employee Engagement, Workforce reporting and analytics, budgeting, recruiting and forecasting future sourcing needs for assigned projects using Financial force.
• Closely partnered with PMO, business stakeholders and steering committee and participated in making key decisions concerned with program health.
• Constructed master project plans, program level executive updates, presentations & communication plan to steering committee members.
• Helped product owner to make the product backlogs in good shape and make them ready for next sprint.
• Conducted Scrum Ceremonies including Stand-up meetings, demos and decision making processes in order to ensure quick inspection and proper use of adaptation process
• Worked closely with Customer success team in resolving support tickets binding to SLA’s.
• Experience applying wide variety of well-documented patterns and techniques for filling in the intentional gaps left in scrum approach (via. burndown/ burnup techniques. Retrospective formats, handling defects, refactoring code etc.)

Confidential .

Project Manager

Responsibilities:

• Accountable for delivery of Siebel CRM, Salesforce.com, Customer Portal projects, and various other system integrations through IT release cycles following SDLC methodology using Agile PM techniques.
• Worked with cross-functional units to understand and implement IBX operational processes to ensure the functional specifications are in line with the implementation.
• Daily standup meeting updates with technical ambassadors from scrum teams reporting completion, next steps and impediments, Measure scope changes via. burn-up charts on behave of their teams.
• Retrospective meetings for continuous improvement and a chance to understand collective history of issues and mining the experiences from teams.
• Worked in collaboration with Operations in designing system quality and performance; defined and staged sales operations test cases for UAT and assisted users during multiple UAT’s sessions.
• Managed and tested the E2E functionality from Account creation, Opportunities in SalesForce, Agreements in Apttus, Quote/Order, fulfillment in Siebel.
• Facilitated Business Requirement workshops and analyzed requirements to frame BRD and FDD’s.
• Utilized ServiceNow Change Management for tracking Change requests from Business users across all areas of integrations.
• Trained offshore team on Product E2E functionality and represented the team during test cycle status calls.
• Collaborated with multiple track leads and PMO for ECO ‘ Confidential Customer One’ project activity updates.
• Supported Global Development, Testing and UAT throughout the ECO project in validating Opportunity-to-Cash, MACD (Asset based ordering) and Asset Management.
• Used HP-ALM tool to execute test cases and report defects that are visible to management.

Project Manager

Responsibilities:

• Utilized BMC remedy primarily for data center management solutions by automating routine events and providing fix to problems as they evolve.
• Collaborated with Business to review the approved BRD authored FDD by coordinating with cross-functional teams and worked towards getting Management approvals.
• Enhanced and customized NOC and IBX OPS incident and maintenance ticket creation and tracking processes by automating workflows resulting in reduction of manually handling incidents, improve resolution time and identify and remove defect from IT to eliminate recurring incidents.
• Integrated IT service support functions including change, asset, service-level, and service-request and gain direct visibility into business priorities through integration with single CMDB.
• Root cause analysis is accelerated via. auto assignment, service impact analysis, insight into CMDB and other workflow automation to minimized downtime.
• Integrated BMC Remedy with Confidential Customer portal to reflect customer initiated incident and maintenance tickets raised through customer portal into remedy application, enabling assigning the tickets to Service desk for resolution providing 24x7 access to customer to view the status of the ticket via. Portal.
• Review change requests and determine type of change, any dependencies & conflicts with other projects/updates in flight and help align it with scheduled releases based on release calendar.
• Supported UAT and SIT functional testing with business users.

Confidential

Project Manager

Responsibilities:

• Responsible for migration of SaaS based WebEx Application Helpdesk Ticketing System from Remedy 6.x to 7.x.
• Worked closely with Product Owners, coordinated product backlog grooming and story estimates.
• Communicated updates, release plans and resolved impediments, release plans etc.

Principal IT Analyst

Responsibilities:

• Responsible to handle ongoing support to BI applications. Executing ITSM by establishing the scope, schedules, hours of operations, recovery aspects and service performance.
• Developed Infrastructure optimization model to build dynamic IT support model and reducing 40% overall IT support costs through effective utilization of offshore.
• Derived Dashboards that aided in tracking support services against SLA on an ongoing basis.

Confidential

Project Manager

Responsibilities:

• Responsible to design a new mid-tier Java application to trace the accuracy of transformed data from Setup Boxes. Managed offshore team of 8; coordinated with cross contingent teams to gather requirements and measures of transformation guidelines.

Confidential

Lead BSA/Module Lead

Responsibilities:

• ATLAS is RCP based Campaign Execution Management Client server application. Facilitated interview sessions with business users and IT personnel to derive FDD. Configured BI (BIRT) Engine into Eclipse generated BI reports in PDF and Excel format for post data validations.

Confidential

Java Developer

Responsibilities:

• TekPortal is a new revolution in eCommerce banking industry, an E-Commerce based Account Aggregation application. Created Java components and scripts to support the new SSO requirement that allows the user to have a condensed view of all the financial statement.