EXPERIENCE SUMMARY:

• A Result oriented and qualified professional with more than 13+ years of IT Experience including 1.5 years in IT Operations and 12+ years in Software Quality Assurance.
• E xperienced in various testing platforms like AS400, Mainframes, Mobile, IVR and several other Web - based Application Testing. Also provided with strong knowledge on Automation testing tool Ruby Cucumber.
• Well versed in Manual, User Acceptance Testing and Test Planning, Test cases, Testing Methodologies and Distributed Agile Scrum based methodologies and Waterfall Model
• Demonstrated success in the implementation of Lean Program and Testing Center of Excellence ( TCoE ) across various projects
• Experienced in Insurance, Banking, Security, Retail, Health Care (Pharmacy (PBM)) & embedded domains.
• Skilled in Requirements Gathering, Effort Estimation, Project Delivery Management, Tracking Project Documents and Project Implementation Plan
• Proficient in providing technical support to the on-site and off-shore team in application failure analysis, issue resolutions, productivity improvement functions and work in coherence with teams spread across globally.
• Proficient in various Bug Tracking tools and Test Management tools such as SharePoint, JIRA, HP ALM, Confidential Test Manager (MTM)
• Contributed majorly into Web sphere Portal, Java, .Net and OS Compatible application testing and in addition have involved in various testing using SQL
• Proven experience in various QA Methodologies, Software Testing Life Cycle (STLC), Defect Management Life Cycle, and Software Development Life Cycle (SDLC) methodologies.
• Have hands on works experience with the Content Management Tool (Team Site) testing.
• Tested using ASSIST Tool acquiring the ACORD Standards for an Informatics project.
• Extensive knowledge in Point of Sale, e-Commerce and ETL and trained with Drupal testing
• Exceptional team player with good analytical, interpersonal and communication skills, self-motivation, enthusiasm, flexibility drive and a person of CAN DO attitude

TECHNICAL SKILLS:

Domain Knowledge: Operations Support, Embedded System, Insurance, Banking, Securities, Retail, Health Care (PBM)

Management Skills: Quality Test Management, Team Management, Backup Management, Asset Management, and Hardware Support Management.

Testing Platform: Web Application, Mobile, Android, iOS, IVR, AS400 and Mainframes.

Various Test Entities: System Testing, User Acceptance Test and Final Acceptance Test

Test Management Tool: HP ALM 11.5, JIRA, Product Studio, MTM

Data Base: IBM DB2, SQL

Configuration Management tools: Documentum, Blitzdoc

Automation Testing Tool: Ruby Cucumber

Language: C, C++, Java

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Project Test Lead

Responsibilities:

• Acquired with Extensive demonstrative skills in Software Development & Testing Life cycle ( SDLC/STLC ) with Hybrid methodology of both Waterfall and Agile.
• Do UAT Effort estimation, Test planning, design UAT test case, run Test Execution, defect logging and triaging until its closure for every Release until its Sign off to Go Live
• Involved in UAT, Regression Testing and Production Environment Testing.
• Prepare Defect Submission Form for Requirements and Enhancements.
• Do Route cause analysis and come up with mitigation and contingency plan
• Test Mortgage Products, Pricing, Fees, TRID (LE & CD), HMDA, Points, Price Adjustments, CMS, Interfaces, AUS, RESPA, Workflows, Government loans, B2C interface, documents and
• Support BAU and ERMS defects in addition to requirement and enhancement issues.
• Strong knowledge in Mortgage and Commercial Banking.
• Perform end to end test for the Loan Originating System (LOS ) till the life of the Loan - NetOxygen
• Stage Loans from Origination through Final Disposition and ensure processing till the down-ream applications.
• Identify the Automation test cases to get those scripted in Ruby Cucumber
• Converted all manual end to end test cases to the Automation Test Suite.
• Run scripts from local through Automation for quicker loan data setup whenever needed.
• Understand and help Automation Scripts to be upheld with the typical BDD.
• Provide functional brain-storming session towards building Automation scripts from logical aspects.
• Provide Weekly & Monthly Project Status reporting and Project Summary report for every release.
• Prompt productive improvements in Test Process.

Technology / Software: .net 4.5, SQL Server, NetOxygen, Web Application, Blitzdoc, Xpath, HP ALM, Ruby Mine, Cucumber Framework

Confidential, Scottsdale, AZ

Onsite Coordinator / Test Lead

Responsibilities:

• Delivered projects with Quality having strong knowledge in Pharmacy Benefits Management (PBM) with RxClaims, Client Connect, ReCap and Benefit Builder (CDS, CIF & XML Validations).
• Tested both Traditional and XREF plan options.
• Handled project modules with PA, Brand and Generic Drugs, Mail Network, AETNA clients etc.,
• Prepared Test Strategy, planning and estimation.
• Setup test center of excellence for various projects.
• Interfaced with Stakeholders and prompting improvements in Test Process.
• Projected Status reporting, route cause analysis.
• Participated in the defect triage meetings and prepared test reports.
• Efficiently coordinate and work in global time zone with Onshore-Offshore holding huge team structure.

Technology / Software: AS400, Mainframes, VB Application, HP ALM

Confidential, Bentonville, AR

Test Lead

Responsibilities:

• Understood the Business requirement & Solution design thoroughly.
• Mapped the requirements to the test cases.
• Supported for investigations of Business needs and coordinated with BA’s towards requirement gathering in addition to the involvement with testing and Review of business requirements and solution design.
• Prepared test plans, test scenarios and executed test cases.
• Raised defects and follow up with development team till its closure.
• Participated in the defect triage meetings and prepared test summary reports.
• Coordinated towards installation for the executed Sprints.

Technology / Software: HP ALM 11.0, Mainframes, SMART, Work brain, JIRA, AGILE.

Confidential

Senior Project Engineer

Responsibilities:

• Enhanced Schwab.com platform to cater to new business functionalities and technologies.
• Involved in testing Mobile applications for schwab.com using the Mobile devices like iOS, Android and Web based applications.
• Coordinated for the technical aspects of work for the successful completion of a project.
• Prepared and utilize project plans for testing efforts. Communicate regularly with internal and customer teams.
• Established the goals and objectives and provided regular feedback to team members.
• Acted as a liaison for the technical team, project leadership team and management.

Technology / Software: iOS, Android, Mobile, Tab, Windows

Confidential

Senior Project Engineer

Responsibilities:

• Involved in execution and reviewed the testing scope for the end to end project life cycle.
• Made test data setup using various backend tools like Morning Star, UTS.
• Contributed in Portal deployment by giving sign-off in promoting builds to next higher level environments till the end phase without comprise in quality.
• Adhered the complete process with QC throughout the execution cycle and supported necessary documentations towards UAT & FAT phase.

Technology / Software: Online Banking Web application, Morning Star, Quality Center

Confidential

Senior Project Engineer

Responsibilities:

• Involved in the leading the team by co-coordinating both Onsite and Offshore.
• Contributed in Portal deployment by giving sign-off in promoting builds to next higher level environments till the end phase without comprise in quality.
• Worked in Content Management tool (Interwoven) - TeamSite testing.
• Performed data testing from different systems like UNIX and Mainframes
• Supported IVR Testing for Confidential Application using Avaya Integration Center.
• Prepared Project estimations for the Book of Business.
• Involved in handling Multiple Assignments within the Project and also supported external projects.

Technology / Software: IVR, CTI, Mercury, QC 9.0, Interwoven TeamSite, SoapUI, AGILE, MTM

Confidential, Chicago, IL

Project Engineer

Responsibilities:

• Provided QA Sign-off and stage gate for Production Deployment.
• Involved in handling Multiple Assignments within the Project like ‘Run the Business’ and ‘Book of Business’.
• Created Use Case Diagrams, Process Workflows, and Sequence Diagrams using MS Visio for the Project Flow.
• Utilized the MS Project for Project Estimation
• Prepared estimations for test planning, test case creation, test case review and test execution and additionally supported UAT phase.
• Performed regression testing using QTP tool.
• Provided sign-off for the User Acceptance Testing & Final Acceptance Testing.

Technology / Software: QC, QTP, ASSIST, AS400, Mainframes, MS Project, MS Visio, TeamSite, Documentum, MTM

Confidential

Project Engineer

Responsibilities:

• Participated in Functional testing, System Testing and Regression Testing for different environments of NRG Portal adhering to Agile Methodology.
• Performed Automation regression script execution using QTP.
• Developed Test Strategy, plans, standards, and test metrics for tracking coverage.
• Provided training and support to build knowledge equivalence among the Team Members.

Technology / Software: Mercury Quality Center, QTP, AGILE, Windows, MTM

Confidential

Project Engineer

Responsibilities:

• Created test scenario’s to proceed with various application/ games testing.
• Identified the root cause of the bug in Operating System using Windbg tool and run the application on the debug mode to know the break-point of the application.
• When encountered with an issue, escalated the blocking issues and logged bug on the OS compatibility issues.
• Creating and updating the TCO, based on the application design and test experience.

Technology / Software: Win XP, WSO3, Vista, Product Studio, Windbg

Confidential

Facility Management Engineer

Responsibilities:

• Played a responsible role in troubleshooting problems logged by the client company users.
• Provided complete Technical Support for the Clients.
• Effectively followed up with the completion of the call assigned till its closure.
• Maintained Server security websites and security patch update.
• Involved in the company’s backup management.
• Managed system assets for the complete organization.

Technology / Software: IT Operations Support, Hardware Support - Desktop & N/W Management, Exchange Server Configuration & Asset Management