Project Manager Resume

SUMMARY:

Innovative, customer focused and results driven Service Delivery Manager with proven track record in both the Commercial and Government Sectors.
Powerful mix of cross - functional expertise across all areas of Data Center Operations and Infrastructure with extensive experience managing thousands of projects - from hardware and cloud implementations to process re-engineering to large-scale Data Center Relocations.
Passion for building relationships that exceed client and management expectations.
Ability to successfully manage multiple large-scale projects and cross-functional teams with maturity and professionalism.
Collaborative leader who focuses on fostering strategic relationships and building synergistic teams across business lines to drive successful outcomes and positive change.
Energetic, enthusiastic and willing to travel.

AREAS OF EXPERTISE:

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

Contracted to a Managed Services Provider; led the planning and documentation efforts for the relocation of an enterprise class datacenter.
Led teams in planning and managing physical relocation services as part of a program to re-allocate all computing services across three diverse environments (Cloud, CO-LO and new data center). Completed project 30 days ahead of schedule.

Confidential, Herndon, VA

Service Delivery Manager

Responsibilities:

Achieved over 98% on time results delivering over 4,000 IT solutions / projects involving enterprise level systems, mid-range servers, physical and cloud storage, SAN /WAN/TeleComm and software capacities by coordinating efforts of multiple internal and external teams .
Managed multiple contracts by understanding and supporting the planning, development and implementation of service solutions to align with customer timeline and risk assessment Service Level Agreements and any additional contractual requirements.
Developed and initiated improvement processes (SLA adherence /Escalation procedures) and communications to increase customer satisfaction and achieved the highest attainable performance ratings.
Managed technical and logistical support for contract to design and implement a backup computing facility within a 90-day timeframe.
Created process/procedural designs and conducted multi-level presentations for customer and Confidential executive teams.
Successfully relocated a customer’s remote replication site, resulting in no interruption in availability and no loss of services or equipment. Coordinated multi-vendor technical and logistical resources including the transport of secured data for all PII (Personal Identifying Information) equipment during transit.

Confidential

Technical Support Specialist and Team Leader

Responsibilities:

Developed and provided solutions to address clients’ storage networking and management requirements.
Managed a team of remote technical specialists as a support team for the Level 1 field service representatives.
Resolved clients’ backup and throughput issues in a timely manner to add value to the client’s organization.
Developed and conducted knowledge transfer presentations to customers and colleagues.
Prepared and presented technical project plans to customers and service teams.
Designed and implemented data center solutions to meet customers’ needs and ensure exceptional customer satisfaction.
Led and provided end-user support during installation and relocation projects.
Successfully managed multiple projects from inception through completion, overseeing project timelines and budgets.