IT Project Manager Resume Irving, TX - Hire IT People

SUMMARY:

IT Professional with 18 years of experience.
Leads complex technical projects at one of the largest banks in the world.
An implementer of highly effective IT strategies at global levels.
Detail oriented and highly motivated.
Seeking to leverage technical, professional and personal expertise to maximize growth and reduce costs.

KEY SKILLS:

TECHNICAL SKILL EXPOSURE:

EXPERIENCE:

IT Project Manager

Confidential, Irving, TX

Responsibilities:

Created\Executed Project Plans, Resource Requirements, Budget Reports Using current Methodology
Collections Scorecard
12 unique countries, 5 design teams and Regional Management
Total of $16MM in business expense reduction
Digital Virtual Agent
USA & Mexico, 12 stakeholder groups
$7MM expense reduction, reduction in call agent wait times, increase in NPS score and various legal mandates
Additional 12 major projects implemented totaling 150,000+ team hours and $20MM business save for North America Cards/Retail

IT Systems Analyst

Confidential, Irving, TX

Responsibilities:

Formulate and define project scope and objectives based on both user needs and applicable business processes, business systems, and industry requirements.
Worked independently on several concurrent complex initiatives and devised project definitions to solve complex business problems considering business processes and/or systems capability to achieve desired results.

IT Quality Assurance Officer

Confidential, Irving, TX

Responsibilities:

Designing, automating and documenting test cases based on functional and business requirements of the software, setting up test environments, maintaining test scripts and organizing test data.
Worked with business users and organized testing across testing areas, specializing in areas of collections/remarketing/bankruptcy/IVR.

Collections Officer

Confidential, Irving, TX

Responsibilities:

Customer Service Representative

Confidential, Irving, TX

Responsibilities:

Worked as bilingual (Spanish) customer service representative answering inbound phone calls, posting, retracting, and correcting customer payments.
Prepared various daily reports.