SUMARRY:

• Service Delivery Manager with over 19 years of IT experience of success in planning, monitoring and driving the on - time and within the budget delivery of complex technology, business and process improvement solutions
• Very Good success rate in delivering the projects using Agile Scrum process and Extensive experience in managing the end to end solutions including infrastructure and Environment setup.
• Risk Management: Normally identifies the Risks at very early stage and seek the resolution. Identified risks, analyzed impact, defined mitigations, tracked and reported risks throughout the project lifecycle.
• Application Development and Maintenance, Operations, PMO, resource management. Managing SMI process including incident, change, problem management
• 18+ years of IT Experience in heading IT projects in Product development and automotive domains.
• System development life-cycle (SDLC) management: Managed process analysis, requirements, and design, development, testing, training, deployment and support transition phases. Have managed Web based, .Net and Mainframe projects as per the processes of PMBOK, CMMI and ITIL.
• Around 5 years of Program Management experience, Experience in Automotive Domain, Handling projects spread across different technological spaces. Total Value of the Program managed is more than 7 million USD. Never had an issue with my portfolio and Voice of the Customer was green for record continuous period of 24 months
• Using Share-Point as team room for all documents and being the owner for Share-Point . Auterising, Adding, Locking and removing the resources as per onboarding and offboarding process.
• Around 10 years of Project Management experience involving multiple technologies and domains. Present team size is 50 extended to 70+ during peak.
• Experience in handling project’s dealing with offshore onsite models. Current model includes 20 onsite and 70 offshore team members working on various projects and technologies including Mainframe z/OS, COBOL
• As Implementation Coordinator was responsible for Implementation Strategy during planning stages, Review Requirements, Detailed Implementation Plan, Related Communication plans during development phases, User Acceptance Testing, Organizing the training activities for end-users.
• Monitoring the roll-outs nationwide, Interacting with various units like infrastructure, system administration groups and Coordinating with Quality Assurance team for process compliance and process improvements during closure and maintenance of project artifacts.
• Experience in AMO transition activity. Was involved in Portfolio Transition planning of a large engagement which consists of around 350+ applications.
• Perennial Top performer. Received Excellence award twice from customer for outstanding performance and contribution to the Project / Program.
• Strong client facing experience with the ability to build and maintain long term customer relationships and trust.

TECHNICAL SKILLS:

OS: AIX5.x, SOLARIS-SPARC9i, HPUX11i, MPRAS 03.02.00, 03.03.00, Red HatLinux9.0 PS,AS3.0,SUSE LINUX9.0,IAHPUX11.22

Languages/Frameworks: JAVA,C,C++,J2EE Frameworks like MVC STRUTS,SPRING,JAX RS,JAX WS, Angular JS

Database: MS SQL, MYSQL, Oracle,DB2,Mongo DB

Tools: CA Harvest, Mobius Enterprise Reporting Server NET INSIGHT Web and App Server JBOSS EAP 6.X, Apache 6.x, WebSphere

Application Server: 5.1,6.X, WebSphere Portal Server5.0,6.0

COTS software: CA Clarity, HP Quality Center, HP Site Scope

Project Management tools: Microsoft Project, CA Clarity

Other software: JCL, VSAM, Data MS-Office, Office-365, MS-Project, Primavera, JIRA, HP Quality Center, CA7 (Scheduler)

PROFESSIONAL EXPERIENCE:

Confidential, Nashville, TN

Business Area Lead

RESPONSIBILITIES:

• Program Delivery
• Coordinate the Trainings
• RFP and RFQ Response for new projects
• Staffing and Resource management for existing and new projects
• Customer Reviews, Risk Mitigation plans, Requirement understanding
• Developing Strategic Account Plan for the account for revenue growth in the account across Tech Mahindra various offerings.
• Managed large system life-cycle project in multi-layer environment. Developed portals using web services, web logic in .Net environment with SOA architecture.
• Waterfall, Agile, OODM
• Interfaces were developed J2EE.
• Share-Point View Maintenance and Resources and Document management.
• Maintain a healthy level of engagement between the key stakeholders in customer’s IT organization and tech Mahindra leadership team across multiple levels.
• These are normally short duration projects of 12 to 16 weeks managed in Agile / Scrum methodology. Maintain the operational health of the business with respect to account receivables, delivery metrics and customer satisfaction index.
• Manage the SMEs (Subject Matter Experts) & Quality Assurance team aligned with the account

Confidential, Nashville, TN

Project Manager

RESPONSIBILITIES:

• Project Delivery
• Staffing and Resource management for existing and new projects
• Managed 3 system life-cycle projects simultaneously.
• Customer Reviews, Risk Mitigation plans, Requirement understanding
• Responsible for managing the application support budgets / Project Budgets from Onsite with emphasis on optimum resource utilization (Quantity & Levels).
• Providing the Daily Dashboards and Weekly status reports focusing basically on the accomplishments, upcoming tasks, risks and issues.
• The methodology followed is a combination of Agile, Lean and Waterfall methods. Scope included for 26 applications. Scope also included the warranty during the transition of systems to operations.
• Experienced in Using project management methodologies and documentation, which includes waterfalls, Agile (Scrum/Kanban) framework for Project stories, sprint planning product backlog and Sprint Backlog sessions to manage the project End to End.
• Responsible for the budgeting and resource management of Run the Business (Support) and improve the Business (Enhancements) activities and ensured that the projects (Major Enhancements and New Projects) are executed within budget.
• Responsible for eliminating SPOF and cross training to manage the risk of attrition.
• Quterly Share-Point audits for Roles and Rssources as part of Cirat cyber Security Audits.
• Conducted regular meetings and daily stand-ups to coordinate operations, assign tasks and monitor progress and milestones and socialize the Project Scope Updates and Project Plan Updates to the entire team. Used JIRA to update top management.

Confidential, Nashville, TN

Project Manager

RESPONSIBILITIES:

• Co-Ordinate with Confidential BA for Proper functioning of the processes
• Monitor, POFT CPO and PPO Cycles
• Resolve issues with Web Application and middleware platform such as WebSphere Application Server
• Bug Fixing and Enhancements
• RTB, Incident and Problem ticket management
• Handled the changes with the change ticket management
• Service request management
• These were as per ITIL, ITSM principles. Provided Release services for traditional SDLC Waterfall as well as Agile Scrum
• Initial scope of the project was for 4 months & ECM migration of 6 departments. With mixed approach of Agile (Scrum), Waterfall and Lean, was responsible for saving 2 weeks. Also, was responsible for persuade client management to enhance the scope and duration of the project.
• Managing the change controls, risks and issues and project documentation.
• Infrastructure management, including SSL certificates and DNS
• WebSphere Application Server Administration
• Worked through Development, Testing, User Acceptance and Roll-outs. Managing the Status Reports, Dashboards, Change controls.
• Risks and Issues and Project documentation.
• WebSphere Portal Server Administration
• WebSphere Content Management Administration
• NETINSIGHT Configuration and Administration for Web Analytics

Confidential, Nashville, TN

Project Lead

RESPONSIBILITIES:

• Architecting and configuring the application environment
• Creating response files and installing application servers in GUI or silent mode
• Setting up of the Clusters
• Providing Security
• Configuring SingleSignon
• Configuring SSL Certificates
• Took over in midst of the project while project was during design & development. Worked through Development.
• Testing, User Acceptance and Roll-outs. Managing the Status Reports, Dashboards, Change controls, Risks and Issues and Project documentation.
• Configuring LDAP,DATABASE connections
• Performance Tuning and Maintenance support on 24x7 basis

Confidential

Project/Module Lead

RESPONSIBILITIES:

• Native 64-bit Support Porting on SPARC and WINDOWXP Platforms
• Implementation of I18N and L10N,
• Certification of product against Chinese, Japanese, Languages Providing support and service to clients like AT&T,LUCENT,VITRIA,BNSF,UNIONRAILROAD,BNSF,CASINO etc
• Porting of the Driver onto HPUX and AIX Platforms and creating package for these platforms
• Involved in fixing the Discrepancy Reports (DR’s) raised by customers as well as In-house
• Involved in the Configuration Management of the Source Code and Test Suites using the Rational Clear case.
• Experienced in Using project management methodologies and documentation, which includes waterfalls, Agile (Scrum/Kanban) framework for Project stories, sprint planning product backlog and Sprint Backlog sessions to manage the project End to End.
• Involved in the testing activities, which includes execution of the Unit-level Test cases, System Testing. This includes writing individual unit/system test stubs,
• Certification of Driver against Web Application Servers like Bea WebLogic(6.1,7.0,8.1) and IBM WebSphere(3.5.3, 4.0.x,5.0,5.1) running on All windows and UNIX Platforms
• In charge of Infrastructure tools such as Team site, License Manager, ArcGIS, Adobe, Data tools such as BO, Informatica SAS suites, HP tools such as Quality Center, UFT, Load Runner and DevOps tools such as Jenkins, Jira, Subversion management