SUMMARY:

• Senior business professional with 20 years of experience in product and project management, software development and team leadership.
• Additional experience includes technical training, process improvement, change management and customer relationship management both externally and throughout the enterprise.
• Certified Project Management Professional (PMP), extensive training in Agile/Scrum Product Ownership and Scrum Master roles and Masters in Business Administration in Technology Management.

AREAS OF EXPERTISE:

• Agile Product Ownership and Scrum Master Leadership
• Jira and Confluence Administration
• Project Management Methodology and Execution
• Mobile Application Development and Fulfillment Processes (iOS and Android)
• Natural Language Processing and Machine Learning
• Medical Revenue, Risk and Utilization Management
• Data Analysis, ETL, Business Intelligence and Reporting
• Software Product Development and Enhancement Management
• Patient Record Management Systems and Electronic Health Record
• Back Office Application Management including Oracle, PeopleSoft, Ultipro, Kronos and Microsoft Dynamics
• Business Process Modeling and Change Management Processes and Strategy
• Customer Relationship Management Systems and Related Software
• Software as a Service (SAAS) and Cloud Computing Solutions
• Technical Training and Instructional Design
• Team Leadership, Coaching and Mentoring

PROFESSIONAL EXPERIENCE:

Confidential, Nashville, TN

Product Owner / Technical Delivery

Responsibilities:

• Lead mobile application technical teams (iOS/Android, .NET and Java stack) by providing vision and direction through product requirements and backlog management.
• Work with founders to determine product priorities and product line road - maps.
• Architected and implemented a revised delivery process and lifecycle to optimize the balance between client-related development and core product improvement and innovation.

Confidential, Nashville, TN

Product Owner / SCRUM Master

Responsibilities:

• Liaise with business and product departments to direct the engineering and development of our electronic prior authorization product ( Confidential ).
• Confidential creates a direct link between electronic health record ( Confidential ) systems and internal predictive modeling and authorization systems.
• Led architecture and software product decisions, developing product feature sets and maintaining a ready product backlog.
• Also includes duties of deployment management and SCRUM Master leadership.

Senior Project Manager

Confidential

Responsibilities:

• Manage the first enterprise Big Data initiative, designed to bring discrepant data from multiple source systems into a single Hadoop environment. Determine proper architecture and tuning to support machine learning and natural language processing.
• Lead multiple teams in support of electronic prior authorization ( Confidential ) and connectivity product line. Work includes traditional SCRUM Master support role and technical delivery management
• Creation of new employee technical training program designed to educate new team members on legacy technology and architecture

Confidential, Nashville, TN

Senior Project Manager

Responsibilities:

• Process improvements and delivery effort for the annual Healthcare Effectiveness Data and Information Set ( Confidential ) required by the National Committee for Quality Assurance ( Confidential )
• Product ownership oversight and management for enterprise reporting and data quality suite
• Requirements gathering and development of common processes across information management in preparation for adoption of a new product and program management methodology

Confidential, Chicago, IL

Customer Experience and Training Manager

Responsibilities:

• Lead a client-dedicated department focused on improving customer experience and training.
• Includes customer-oriented initiatives and training projects, budget-management and performance measurement efforts.
• Also includes consulting on advanced reporting projects and custom development in SQL, Javascript and HTML.

Senior Business Process Management Engineer

Confidential

Responsibilities:

• Manage architecture, development and implementation of SAAS-based systems for large-scale clients. Includes advanced analysis and consulting on process improvement and strategy, product development and SCRUM Master duties, implementation of change management strategy and technical development in SQL, Javascript and HTML.

Confidential, Nashville, TN

Senior Workforce Management System Consultant

Responsibilities:

• Implementation lead and client liaison for work force management software deployment projects.
• Provide advanced system review and data analysis.
• Creation of stored procedures and other SQL development in support of client projects.

Confidential, Nashville, TN

Senior Manager

Responsibilities:

• Built a cohesive Professional Services team of over 30 employees and outsourced team members.
• Manage road map and strategy for both domestic and international programs, prioritize investments and manage $6 million budget.
• Includes scaling of team based on customer needs and business growth and liaison with key internal and external partners.
• Development and deployment of large portfolio of products to address client data and reporting needs.

Confidential, Nashville, TN

Senior Business Intelligence Manager

Responsibilities:

• Supervised data analyst team and oversaw application and data product portfolio development.
• Served as the primary liaison with internal and external clients. Includes budget management, prioritization of capital investment and road map development.
• Includes personnel management, reviews and development.