SUMMARY:

• Self - motivated, service-focused senior management professional seeking a position as a Project Manager.
• Detail-oriented and organized individual who exemplifies professionalism and the ability to manage multiple projects and tasks Confidential any given moment.
• Demonstrated history of managing efficient and effective projects while ensuring high customer satisfaction and a positive company image.
• Highlighted leadership qualities with the ability to work with individuals from various backgrounds while promoting team values.
• I am a driven partner for professional growth, increased responsibility in a challenging sales environment.
• Facilitate positive, friendly interactions with customers, vendors, and employers in a high pressure environment
• Maintain expert knowledge of all facets of project progress to ensure efficient and effective coordination
• Assist management in strategy and project development, producing comprehensive, clear project plans
• Manage projects, coordinating the efforts of multiple internal departments and external vendors
• Facilitate interdepartmental meetings and draft final billing for customers
• Develop sophisticated schedules, maximizing the amount of concurrent work to save time
• Evaluate alternative vendors and problem solutions based on quality and cost effectiveness
• Analyze data from a variety of sources, including client data, and integrate results to support project objectives
• Track and report project progress, mitigating deviations from project plans
• Prepare risk and contingency analyses and in corporate them into project development process
• Prepare for obstacles in advance to assure smooth handling of problems as they arise
• Coordinate presentations, speaker, agendas, and equipment operations
• Provided mentorship to IT colleagues in regards to project management best practices.
• Managed and monitored complex IT Infrastructure projects.
• In-depth knowledge of PMI processes using ISO-9000
• Knowledge of industry standard PMO methodologies
• Skilled troubleshooter
• Works independently
• SDLC Knowledge
• Coordinate offshore teams and client support teams
• Adapts to changing situations, policies to complete tasks
• Use innovative methods and techniques for problem-solving and negotiating
• Possess an ownership attitude and be willing and able to grow, coach and mentor
• Strive for excellence in every project and do whatever it takes to achieve optimum results
• Resolve conflict for the mutual benefit of all involved parties
• Customer facing with all projects

SKILLS SUMMARY:

• Customer Service Presentations
• Effective Communicator
• Project Planning Budgets and Schedules
• Works with Stakeholders
• Risk Analysis Interdepartmental Coordination
• Professional Attitude

PROFESSIONAL EXPERIENCE:

Confidential

IT Project Manager/Engineering

Responsibilities:

• Facilitates and coordinates project activities and tasks to execute the project.
• Develop Project Plans for each project.
• Circuit Test & Turn-ups with various vendors
• Work with Stakeholder within the company.
• Facilitate weekly calls to keep the lines of communication open for each project.
• Make decision on Project that best suits the client.
• Strong consensus building, conflict resolution, and persuasive skills.
• Developed Work Process Flows for Departments.
• Manages scope, schedule and cost within plan.
• Ensures proper assignment and coordination of resources per plan.
• Facilitates the definition of quality and risk, and manages the project accordingly.
• Frequently manages multiple projects simultaneously.
• Tracks status and metrics on the project delivery and value; escalates to functional management upon identification of deviations (or potential deviations) from project.
• Resolves and/or escalates project-related issues in a timely fashion.
• Effectively utilizes each team member to accomplish the project objectives.
• Keeps track of lessons learned and shares those lessons with team members.
• Demonstrated critical thinking and problem solving skills.
• Excellent written and verbal communication skills; proficiency Confidential tailoring communication to the targeted audience.
• Remote Project Managing
• Leadership Skills
• Facilitates project governance and maintains project-management documentation in SharePoint.
• Manages one or more large-scale IT projects from beginning to end. The projects may include development, deployment and infrastructure with complexity around technology, cross-functional dependencies and multiple stakeholders across various business units.

Confidential

Lead Project Manager/Telecom Analyst

Responsibilities:

• Support a transformational project by leading telephony technology changes to 29 field offices being organized into new Market Areas. Goals will be to transform various phone systems and legacy voice technologies, primarily POTS and PBXs, to route all calls to a cloud based menu system enabling a more efficient routing of calls, while minimizing the negative impact to the business.
• Detailed analysis and planning of changes for each user in each office
• Coordinating phone system programming with 3rd party vendor and Telco’s
• Place and closely track order progress
• Coordinating and communicating with internal teams and external vendors on status
• Provide and coordinate go-live support for transformations.
• Provide regular status updates to larger project team and leadership.
• Ability to establish and maintain effective work relationships with all levels of personnel both internally and externally: e.g. leadership, executives, clients, vendors and agencies.
• Strong analytical, reasoning and organizational skills are essential.
• Guided several departments in designing and developing projects through production stage.
• Ensured that all programs were executed within established time period and complied with the defined standards.
• Assisted effectively with end-user problem resolution and escalation to the appropriate support personnel.
• Ability to diagnose, manage, change, remove, and deploy telephony and related IT equipment
• Ability to manage multiple projects simultaneously

Confidential

Business Systems Analyst

Responsibilities:

• Investigated pre-existing claims.
• Create a test table from requirements.
• Build good positive and negative test cases.
• Responsible for the support of authorization requirements, referral processing, correspondence, claim matching criteria, and data maintenance rules, including but not limited to address, switches and global settings.
• Tested, analyzed, and presented data to confirm AMISYS configuration during the initial implementation.
• Responsible for Configuration of Provider Contracts Pricing, Benefits, Membership and Medical Management in AMISYS Advance.
• Manage the planning and development of design and procedures for metrics reports.
• Develop new reports and delegated task to team members.
• Creates, maintains, and is responsible for the integrity of all AMISYS configuration to support premium billing and collection functions, including but not limited to premium collection and employer specific benefits.
• Executed test cycles according to test plan and procedures for correctness and completeness.
• Facilitation of User Acceptance Testing.

Confidential

Senior Project Manager, Milwaukee, Wisconsin

Responsibilities:

• Supporting the technicians in the control and reduction of project risk, scope, quality, schedule, communication and integration plans.
• Worked with vendors to ensure effective implementation of Agile.
• Evaluated software development processes and made recommendations for updates.
• Responsible for managing all network deployments activities and employees in the larges sub-markets ensuring to the ISO-9000 standards.
• Experienced with the quality management principles in ISO-9000 to increase the productivity and for cost reduction.
• Secured all information and communication technology through the supply chain using ISO-27001.
• Identify risks and put controls in place to manage or reduce them by using ISO-27001.
• Performed data clean up from legacy to SAP. Conversion of all materials to Global Standard, Creation of materials in SAP Client, and download to site.
• Managed and lead Project Teams on projects.
• Coordination with the release team and verifying changes to be implemented in the production environment.
• Maintaining project cost budgets, budget compliances, variance analysis and overseeing change order management.
• Observing projects and maintaining an understanding of various processes associated systems.
• Provided program metrics to be used to monitor program parameters and as a component of risk management as required by management.
• Assisted and tracked various projects activities with project teams, PMO and clients; as well as updated action items registers, weekly reports and schedules as required.
• Use innovative methods and techniques for problem-solving and negotiating.
• Gained extensive experience of the complex processes required to deploy a complicated, multi-functional wireless projects from design through to integration and acceptance.
• Used SharePoint on every project to centralize project documents and keep track of document history with version control, to integrate existing project management tools such as Excel, Microsoft Project, PowerPoint, and Outlook, to get training, update projects, display key project metrics and to share the projects in detail to all Confidential & Confidential SharePoint users and Stakeholders and/or Project Sponsors.
• 5+ years of Project Management experience focused on Mobility Solutions/Mobile Applications.
• Experience leading a team in a large enterprise environment.

Confidential

Network/IT Infrastructure Project Manager, Brookfield, Wisconsin

Responsibilities:

• Determine which products and technologies are supported by Product Support Group.
• Experience in IT Infrastructure areas (e.g., Data Processing/Operations, Telecommunications and LAN/WAN), particularly in the areas of planning, deploying, monitoring and supporting infrastructure technology with strong adherence to the PMBOK body of knowledge.
• Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Coordination of integrations
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.
• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
• Worked with Cisco, Avaya and Nortel Systems.
• Consolidated three divisions of a project management team, while still meeting high production goals, resulting in an annual savings of $1.1M. Designed model to more accurately predict project costs. Increased productivity of field work force by %38 percent, and reduced overall costs by %17 through increased efficiency.

Confidential

Coordinated Integrated Applications, Brookfield, Wisconsin

Responsibilities:

• Coordinated the successful simultaneous development of several projects.
• Ensured that objectives were accomplished in accordance with outlined priorities. Assist management in strategy and project development, producing comprehensive, clear project plans.
• Analyzed results of operations to discover more efficient ways to utilize resources.
• Negotiated contracts that ensured quality.
• Reviewed project status reports during each operational phase.