SUMMARY:

• IT Senior Technical Program Manager leading a digital transformation program to improve tactical operation aligned with business objective by redesigning and implementing business processes on new digital systems (BPaaS) which assures the organization’s imperatives - Common Customer Experience, reduced Time2Market and cost reduction.
• More than 18 years of experience in IT industry. Drove 4 multiyear programs for tier 1 customers and led more than 10 projects through their development life cycles. Planned and delivered program of annual avg 2 to 3M $ revenue (This year target of 5M$ revenue program)
• Managing now implementation of Business Process as a Service (BPaaS) based on microservice architecture. Its a transformation project of legacy Quote to Bill journey for achieving flexibility to connect to same business processes by all UI channels to have common customer experience.
• Directed 2 years of enterprise integration platform implementation on cloud (iPaaS) based on microservice architecture.
• Managed 3 years transformation program by implementing a new order, billing and fulfillment platform migrating 48 legacy applications.
• Managed another 2 years transformation program migrating legacy applications to new platform
• Reduced ‘Design to Production’ rework and increased team’s performance by establishing right processes for SDLC and collaboration in-between onsite and offshore team
• Planned and managed CICD process implementation in Agile project delivery in 3 programs resulting project delivery quality improvement and operating expense saving
• Implemented Enterprise Integration Service Layer - delivering EDI implementation and API integration platform . The Integration Platform is deployed on Redhat Open Shift Cloud infrastructure (iPAAS), and implemented CICD Solution (Xebia Labs, Jenkins) on the platform.
• Implemented enterprise integration bus using IBM integration Bus (IIB), integrated with F5 loadbalancer and L7 API management application.
• Implemented IT solution in multiple functional layers and verticals - Billing, Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), WebSelfCare, Service Order Management, Order management & provisioning, Business intelligence, DWH / MDM, Network Management, Revenue assurance and Fraud management (Risk Management), Middleware implementation (EBS).
• Planned and managed Bigdata analytics solution delivery using Marklogic NoSQL
• Experienced in delivering program goals / targets using Waterfall, Agile and lean project management methodology (Agile / Scrum, RAD, LD) including project budgeting, scheduling, risk / issue management.
• Change and Release Management including Production Deployment Release Enterprise level E2E functional and technical requirement analysis
• Provided strategic technology direction and spearheaded advanced technology initiatives
• Reduced the incidence of IT issues by 20-25% by leading an IT Governance exercise.
• Delivered MVP (Minimum Viable product) in 8 sprints (around 4 months) for one of critical enterprise integration platform implementation, which gave confidence to customer to build more comprehensive platform.
• Served as practice head of a product development program and launched the first commercial version of the product in 8 months.
• Provided consultancy for MVNx solution including B2B web selfcare for MVNO/Reseller
• Executed large Telco Confidential /OSS implementation for both green-field and brown-field operators and service providers
• Experienced in implementation of Digital Enterprise Service Solution - Bigdata Analytics, Cloud Computing and Mobility.

TECHNICAL SKILLS:

Project Management: MS Project, Rally (Agile), Jira (Agile & QA), MS Power point, MS Visio, FieldGlass, PPMI

Programming Language: C, C++, Java, SQL plus, Unix shell scripting

Database: Oracle, Sybase, My SQL, Teradata, Neo4j, MongoDB, Marklogic XML DB

Web Service /API: XML, JSON, HTML, SOAP, REST, XMLSpy, Oxygen.

Continuous Delivery Tool: Jenkins, Xebia Labs Release, Jmeter, SOAP UI,Gatling

Middleware: IIB, WMQ, CORBA ORBIX, TIBCO, Weblogic, CAMUNDA

Postpaid BILLING: OBRM, Geneva, Infinys, Unicorn

Wireless Technology: Telecom Protocols includes SS7, GSM-MAP, TCAP, INAP, CAMEL, 4G Technologies and concepts (IMS, voLTE,SIP)

PROFESSIONAL EXPERIENCE:

Confidential

Sr Program Manager

• Managing implementation of BPaaS (Busiess Process As a Service) platform based on microservice architecture.
• Driving BPM implementation as manage and control of business processes for UI channels to achieve common customer experience
• Plan and drive development of more than 45 microservices including business process services.
• Implementing the order management system as integration platform for 6 products including HSI/Internet, Video, DHP/CVoiP and landline/POTS
• Integration of services using API gateway and implementation of API governance
• Implementing DevOps - Continuous Integration and Continuous Delivery Solution, process and governance - Test Automation, Auto build and deployment.
• Managing delivery of 22 onsite resources and more than 60 offshore resources

Confidential

Technical Program manager

• Managing delivery of an account
• Implementing DevOps - Continuous Integration and Continuous Delivery Solution, process and governance - Test Automation, Auto build and deployment., using Jenkins, SOAP UI and Xebia Lab Release tool.
• Prepare Infrastructure transition plan and leading transition of enterprise Integration application and deploy in iPAAS platform (Redhat Openshift ) - Planning and execution of docker image based Cloud infrastructure implementation - OSE V3. Including and performance testing to achieve platform stability and high availability.
• Prepare E2E performance testing of APIs using Maven tool, then Gatling tool.
• Integration with Datalake (Bigdata implementation).
• Managing delivery of 35 onsite resources and more than 20 offshore resources. And involved in resource onboarding (conduct internal interview, customer interview, then customer onboarding process)
• Managing project financial - budget planning, resource planning, Contract management with Customer’s procurement team, monthly invoicing to customer

Confidential

Solution Manager

• Leading a team to prepare MVNE solution (Architecture framework) required for Europe Geos . The framework is flexible to fit right combination of COTS and In-house products as per customer budget and timeline requirements. The solution based on the framework was proposed in multiple MVNO RFPs in Europe Geo.
• Worked in RAFM system integration with Revenue Recognition engine - Aptitude platform.
• Worked as practice head of Revenue Assurance and Fraud Management - leading team for development of healthcare fraud detection datamart and reporting engine, integration with Lavastrorm data analytic product, and KNIME .
• Worked and driving a program to implement eMobility solution to deliver Healthcare mobile APP.
• Leading in pre-sales engagement to deliver solution response on RFI / RFP in Business and Operation Support Systems (BOSS) and Revenue Assurance and Fraud Management (RAFM) domains.