IT Project Manager Resume

SUMMARY OF QUALIFICATIONS
Accomplished IT Project Manager with Infrastructure / Help Desk Management experience. Highly skilled communicator at all levels of an organization with superior presentation skills. ITIL Service Management experience and Six Sigma certified Green Belt. Demonstrated success in guiding and mentoring IT and project teams in a global environment. Expertise includes capital budgeting, staff management, cost savings, vendor management, RFP management, and process improvement leadership. Recognized for ability to develop employees\' professional growth and increasing productivity.

Experienced in the following areas of IT:

ITIL Change Manager
Help Desk management
Infrastructure management
ITIL Operations Manager
ITIL Problem Manager (Global)
Network administrator
Outsourcing sponsor
Pre-sales consulting
RFP creation / evaluation
Full life cycle Project Management
ITIL V3 Certified
PC remediation specialist

Professional Experience

Confidential,ATLANTA, GA. April 2000 – February 2009

IT Project Manager 2005 – 2009
Corporate IT Project Manager for EUC (End User Computing). Represented EUC on Corporate wide initiatives including the Vista transition project, ITIL Change Management process development team, and cost savings projects for global implementation. Acted as the Motorola Sponsor for 1500 outsourced IT representatives. Responsible for IT Projects in a global environment. Projects included:

Full life cycle project to replace Motorola’s standard PC backup service. Identified and qualified vendors with services providing PC backup. Created the RFP, held vendor conferences, and evaluated the responses from 8 vendors. Selected the vendor, created and managed the pilot testing to evaluate the new service. Phase II of the project was to manage the consolidation of 26 servers to 1 mirrored instance and migrate the existing users to the new service. Closed out the project and became the service owner for PC Backups.
Conference Room Booking Software Vendor Issue. Managed the project to correct issues with a service purchased from a vendor that was not working properly. The project objectives were to have the vendor correct the issues with the application, stop billing Motorola during this process, and to provide support free of charge until the application was corrected and approved in re-testing. All the objectives were achieved in the project.
PC Remediation Project. Full life cycle project to improve the performance of the PC’s in use by the EMB business unit at the New York facility. 4000 users were included in this project with PC’s from 1 to 5 years old. On a very restricted budget for PC purchases the project team was able to remediate slow response times on the existing PC’s while replacing less than 100 PC’s. I was responsible for creating the processes, interviewing and hiring the IT contractors for the implementation, maintaining the budget, and performance tracking to the CIO of the business unit. Once the project was completed and closed the template for the project was used in other business units and regions. The project was a success on all counts.

Confidential,IESS Sector Representative 2004 – 2005
Represented the ESG business unit at the sector level for IT. This was in addition to the IT Operations Manager duties. Implemented new IT processes and programs as directed by the Sector CIO. Sector representative for Change Management. Issue resolution team member for outsourced services working with vendors to reduce downtime and monitor issue response times on global services.

Confidential,IT Operations Manager 2002 – 2004
Managed the local Help Desk / Infrastructure teams of 10 technicians. Successfully managed the IT budget for the ESG business unit including sites in Asia, Europe, and North America. The budget covered over 7000 users world wide.
Notable Accomplishments:

Cost savings opportunity identified and implemented.
Increased customer satisfaction.
Monthly lease reconciliation process implemented
Identified and implemented server consolidation projects to reduce file services cost.
Negotiated SAN purchase, installation, and knowledge transfer to local team for support of an HP SAN. The SAN is still in use today!

Confidential,IT Administrator 2000 – 2002
Maintained the Server/WAN/LAN infrastructure in the Lawrenceville campus. The campus consisted of 5 buildings and 770 users. Servers/Services included: MS Exchange, file / print services, Lotus Notes, Citrix Terminal Server running Oracle, Veritas backup, and HP UNIX servers. WAN/LAN included: Cisco 6500 core switch with 17 – Cisco 4000 switches connected to the 6500 with fiber. Multiple Cisco routers with 4.5 MB capacity to the WAN.

Confidential,Atlanta, GA AUGUST 1999 – April 2000

Senior Systems Consultant
Presales Technical Consultant reporting to the Branch Sales Manager. Made customer visits with sales representatives to close technical projects. Subject matter expert on Microsoft, Novel, Cisco, HP, and Compaq server projects. Managed larger projects for the IT / Sales staff.

Education
BS, Management

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