SUMMARY:

• Goal - driven and seasoned professional with more than 15 years of experience in all aspects of IT and business management, technology planning, strategic performance and project/program management. Additional qualifications include:
• Expertise in leading enterprise architecture technology implementations that brought forth multimillion-dollar impacts, increased revenue, and reduced costs on a global scale
• Effectiveness in overseeing business strategy initiatives aimed to bring forth significant improvements in organizational efficiency and productivity, as well as numerous enhancement and deployment projects within budget and schedule requirements
• Adeptness in transforming low-value, multidisciplinary enterprises into high-value teams and strategically focused organizations
• Hands-on experience in both business and technology-driven environments, including distribution, electronics, pharmacy, logistics, supply chain, global business systems, IT Infrastructure, governance, third-party logistics, mergers and acquisitions (M&A), and profit and loss (P&L) management in startup, growth, and mature organizations
• Articulate communication and interpersonal skills in building positive work relationships with leaders, clients and professionals of all levels

AREAS OF EXPERTISE:

• Program/Project Governance of PMO’s
• Productivity and Process Improvement
• Vendor and Contract Relations
• Business and Technology Liaison
• Help Desk/Service Desk Management
• Strategic Technology Planning and Implementation
• Centers of Excellence (COE) Setup
• Software as a Service (SaaS) and Platform as a Service (PaaS)

TECHNICAL SKILLS:

ERP (Oracle, SAP, IBS, Rlog, Red Prairie, IBS, and Service Titan) Cloud Computing CRM Jira, MS Projects, TFS

PROFESSIONAL EXPERIENCE:

Confidential, Nashville, TN

Senior Project Manager and Business Consultant

Responsibilities:

• Drive the establishment of the Project Management Office; define project management processes, including those that relate to Project Induction, mentor Project Managers, and guide IS departments completion of a Virtual Satellite and VOIP communications infrastructure project.
• Provide expertise in the identifying of business objectives and work issues. Funnel work processes toward empirical goals and articulable conclusions.
• Utilizing KPI driven processes, align the business strategy to business roadmaps for execution, continual improvement and maturity models necessary to transform the project office, IS and Operations into a collaborative and cost saving unit.

Confidential, Nashville, TN

Senior Projects and Programs Manager

Responsibilities:

• Direct business and IT project management operations, which include formulating business plans, overseeing activities, and guiding employees in resolving issues due to resource availability.
• Offer proven talents in turning around operations with focus on boosting customer confidence through effective staff and account management, prioritization, and forecasting.
• Manage the recruitment, supervision, and career development of employees; as well as the creation and implementation of new services and license business opportunities within the assigned region.
• Effectively oversee profit and loss activities while meeting professional services revenue and profit quotas.
• Spearheaded the establishment of an enterprise-wide project management office (PMO), which entailed enterprise-wide resource selection and vendor management
• Made significant contributions in defining the strategic paths and financial budgets and contributions of the supply chain, operations, and information technology across the enterprise

Confidential, Nashville, TN

Business System Director

Responsibilities:

• Rendered consultative support and leadership to the Information Technology Group for a specialty pharmacy division, including supervising new projects and Lean IT processes implementation in newly acquired medical and pharmacy distributions in Nashville, Tennessee and Reno, Nevada.
• Supervised employees and provided support in marketing new pharmaceutical projects.
• Devoted efforts in making sure supply chain processes were maximized within the $8B division, business and technical solutions were defined, and that tier 1-3 level business processes, gaps, and needs were identified.
• Directed business redesign and de-construction to support the strategic goals of the devision
• Contributed to mergers and acquisition activities, which involved initiating essential strategic leadership and comprehensive management activities
• Workflow design and management

Confidential, Chattanooga, TN and Knoxville, TN

Principal

Responsibilities:

• Led the architecture implementation of high-value, multiyear, complex, and regionally diverse projects and programs valued in excess of $70M.
• Coordinated with senior-level staff to deploy financial, accounting, and human resource solutions.
• Provided leadership to several projects, including security/cyber, development, integration, and solution for major projects across the organization.
• Directed all aspects of two major projects with an average cost of $45M
• Closely guided subordinate managers, with focus on ensuring retention, growth, and personal professional and TVA success, which contributed to 6% decrease in turnover and meeting the stability goal in the PMO.

Confidential, Lebanon, TN

Senior Manager

Responsibilities:

• Directed all front-end, distribution, operations and inventory customer-oriented activities for three sites in Tennessee, one facility in Ohio, and one facility in Canada.
• Led new product engineering activities across various business operations, as well as customer service and level two support, business analysis, project management, continuous improvement, and proprietary and commercial ERP systems.
• Established metrics and defined strategic cross functional processes increasing efficiency 9%
• Pioneered the following initiatives:
• Deployment of a Shared Service Organization (SSO) and a PMO in half the projected time
• Initiation of two new lines of business with two external customers, successfully delivering the project under budget by 4%
• Oversight of outsourced processes with eight joint venture partners, which entailed forming the customer service program liaison, system interfaces, and project deliverables brought in under budget and on time
• Streamlining of software development life cycle (SDLC) processes by 4% by increasing personnel training, client collaboration, and tracking
• Project Management corporate business Special Events
• Led the implementation of three major operations and business intelligence projects as well as assuming overall control of personnel and strategy of business IT operations and planning.

Confidential, Chattanooga, TN

Executive Director

Responsibilities:

• Deployed cost-effective, scalable, global and efficient operational and IT solutions that decreased contract labor by 31%
• Directed the complex architectural design, maintenance, and migration of programs toward SAP, Continuous Improvement, and other business applications in four countries
• Developed and presented business processes, reporting and benchmarks, systems analytics, and plans for architecture infrastructure and software application upgrades through PMO leadership
• Handled all external IT and Supply Chain vendor relations, including product service agreements, staffing, and consultative services, which entailed formulating IT strategic plan including the utilization of PaaS and SaaS to achieve 9% reduction in costs
• Restructured IT and environment while overseeing a physical headquarter facility move, and completed the project below the budget by $165K
• Led the installation of a CRM system with a return on investment (ROI) of more than 10%

Confidential, Irving, TX

Director, Business Systems

Responsibilities:

• Offered solution architecture for SAP, Oracle ERP, and two other tier 1 and 2 systems, which decreased time for businesses to maximize profits after installation by four months and improved decision authority and architecture on component and module installation turnaround by 3%
• Established capital, expense budgets and financial budgets, IT and PMO roadmaps, and one- to three-year architectural plans
• Served as a top-tier subject matter expert and business analyst in enhancing SAP and Oracle utilization
• Rendered critical business leadership in the development and deployment of a multitiered, multiplatform infrastructure aligned with the needs of the business
• Fostered and managed strategic partnerships between internal IT resources and external entities, including executives, vendors, and global partners

Confidential, Cookeville, TN

Senior IT Manager, Global Business Systems

Responsibilities:

• Established and led the portfolio and program management office (PMO), with focus on prioritizing and optimizing the resulting value from the portfolio of active projects within the resource capability of the organization and mitigating costs by 5%
• Functioned as the business intelligence manager and data analyst consultant
• Initiated prioritization, balancing, and oversight of candidate projects to maximize value of budget, revenue, and resources
• Deployed change management protocol and program management offices