Consultant Resume Philadelphia, Pennsylvania - Hire IT People

SUMMARY:

Accomplished IT Infrastructure leader and ITIL expert with expertise successfully designing, deploying, and managing strategic and global technology solutions aligned to business needs. Built and managed high performing onshore and offshore teams. Focused on streamlining systems, and minimizing operating costs while improving service levels and implementing ITIL processes. Key differentiator is the ability to combine technical leadership with customer focus and bottom line business results.

AREAS OF EXPERTISE:

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, Pennsylvania

Consultant

Establish common network standards and processes to ensure adoption and compliance
Assessed and documented current state
Obtained approval for business case and project charter to implement improvements
Worked across multiple teams to develop/improve standards, ensure accurate configuration management information, and ensure information stays fresh through implementation of effective governance and knowledge management processes

Confidential, Exton, Pennsylvania

Associate Director

Lead for multiple IT infrastructure teams accountable for SLA compliance, financials and infrastructure architecture
Architected and implemented new Nutanix hyper - converged solutions that provided highly scalable and license efficient solutions that drove down costs by 70%
Developed and implemented migration strategy for GxP systems to meet very aggressive six-month data center migration timeline while minimizing server and application downtime
Implemented new storage and backup platforms that reduced costs by 80%
Implemented continuing service improvement initiatives that drove down alerts by 90% and incident count by 57%
Managed outsourced off-shore service provider teams and changed the relationship dynamic to one of true partnership
Negotiated vendor contracts for new purchases, support services and license agreements
Partnered with the Enterprise Architecture group to define operational requirements for Cloud computing initiative
Ensured SOX compliance for financial systems
Implemented legal governance requirements for archived and migrating data

Confidential, Wayne, Pennsylvania

Program Manager

Technical Upgrade Program Manager for multiple IT Infrastructure initiatives to refresh the environment
Prepared Business cases obtained Project Charter approvals and implemented $10 million of IT infrastructure projects
Managed first successful global Disaster/Recovery tests
Outsourced critical application and achieved improved 10-fold performance improvement while at the same time achieving significant cost savings
Recommended and implemented new compute and storage platforms
Reconciled and optimized Oracle database license usage

Confidential

Database and Storage Manager

Led a team of Database and SAN Administrators
Reduced the number of incidents by 70% by tracking, categorizing, root cause analysis, effective capacity planning, training and developing best practices and permanent solutions
Achieved turnaround in team morale by providing a strong sense of direction and clear priorities

Confidential, Secaucus, NJ

Associate Director

Led a team of over 30 Database and System engineers
Team scored highest results in surveys on morale and client satisfaction
Reduced system outages by 90% through the implementation ITIL Incident, Problem and Change Management processes and
Created Global Technology Roadmaps and database standards for the global enterprise