Sr. Information Technology Leader Resume Downers Grove, Illinois - Hire IT People

SUMMARY:

High - achieving Enterprise IT Operations Leader and Project Manager driven to help Confidential 500 companies gain a competitive edge delivering award winning IT services. Adept at transforming complex challenges into successful outcomes.

PROFESSIONAL EXPERIENCE:

Confidential, Downers Grove, Illinois

Sr. Information Technology Leader

Responsibilities:

Successful in building highly rated enterprise database organization providing both operational and consultative database management to outsourcing clients. Strong emphasis on security, backup/recovery, DR, innovation, and on time project delivery.
Developed strategic and tactical goals resulting in 15% decrease in per database cost while managing revenue fluctuations based on client activity and company cutbacks.
Managed $3M dollar budget without over-runs through virtualization of software, innovative resource management with shrewd asset and vendor management.
Provided strategic technology directions and spearheaded advanced technologies in product offering such as Open Source technologies resulting in +300K revenue. This includes aggressively exploring AWS and Azure cloud technologies.
Collaborated closely with IT Governance/Auditors/HR in successfully passing SOC1 audits and ensuring documented controls hardened to prevent security breaches.
Streamlined processes with Windows/Linux teams and SAN teams to reduce database build-outs durations, as well as provide more accurate client storage usage reporting.
Implemented test lab to evaluate new software, validate software roll-outs, certify SOP’s, and cross trained staff resulting in over 20% drop in overall incident tickets.
SME supporting Service Delivery in major renewals representing 5% of company’s revenue including developed SLA’s, and defined client technical roadmaps.
Closely liaison with clients and Help Desk on resolving major incidents and prioritizing request/projects in order to exceed expectations supporting dynamic environments. This includes creating dashboards to allow team to quickly respond to tickets and request.
Led continuous improvements activities in creating new software and streamlining processes leading to company savings of 1600+ man hours.

Technical Team Leader

Confidential

Responsibilities:

Hired to transform database team supporting $40M client account using: Microsoft SQL Server, Oracle, IBM DB2, and IBM WebSphere on Client Server and Mainframe.
Built collaborative pathways to more quickly respond to client request and concerns.
Virtualized and consolidated client database environments using Oracle Exadata and other technologies saving thousands of dollars in licensing and storage cost.
Streamlined process to solution, price and publish project activity resulting in more uniform, timely, and accurate client solutions.
Mandated the creation and enforcement of SOP’s and change policies with rigorous cross platform training program to reduce SLA exposures by over $1K per month.
Receive recognition for successfully developing and leveraging offshoring partnership with Poland saving $70K per year.

Confidential, Rosemont, IL

Project Manager Consultant

Responsibilities:

Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
Managed and implemented new VoIP system apart of multi-million dollar project.
Collaborated with PMO in the reporting of project timelines and milestones.
Project managed new hardware installations of critical internal systems without defect.
Conducted “lesson learned” after project completion and publishing to PMO.
Beta tested new software to forecast & track environment setup allowing for more accurate project timelines while providing feedback to improve software.

Confidential, Downers Grove, Illinois

Technical Team Leader/ Application Oracle DBA

Responsibilities:

Project managed database schema and data changes critical to major PeopleSoft upgrades plan which was certified by a third party company. This effort also included re-engineering critical PeopleSoft reports and interfaced closely with users and consultants.
Hands-on support of Oracle/SQL database environment activities including streamlining database refresh and migration activity. Evaluated and implemented CA monitoring tools to promote more robust alerting and reporting for faster Confidential timings.
Analyzed and tuned PeopleSoft Code/PL-SQL queries to execute faster as to reduce user wait times while following SDLC process.
Performed 1st corporate Oracle audit that identified licensing discrepancies saving $200K in licensing fees by consolidating database platforms and eliminating waste.
.Presented at PeopleSoft conference on planning successful upgrades.

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Sr. Information Technology Leader Resume

Downers Grove, IllinoiS

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