SUMMARY:

• Results - driven, innovative, and versatile professional, offering extensive management experience in all facets of information technology.
• Equipped with exceptional aptitudes in project development, systems engineering, and disaster recovery management.
• Adept at providing expert leadership skills in building and leading a technical team.
• Expert at resolving complex issues throughout multiple departments; and providing outstanding technical support.
• Armed with proficiency in SOX, HIPAA and ITIL structures.

TECHNICAL SKILLS:

Proficiency: IBM AS400 Operations | Sarbanes - Oxley Act (SOX) | ITIL | Health Insurance Portability and Accountability Act

Hardware: IBM-AS400/System i/iSeries/Poweri | LPAR | HP/Dell Servers | LAN

Software: OS/400 | MIMIX, IBM Websphere MQ, Robot, Remedy (ARS), MS Office 2013, Windows OS, MS Project, FTP | RSA Archer | Whats' Up Gold | CA +

Technologies: Hummingbird | Halcyon | Solarwinds | Wiki | MS SharePoint, | Servicenow | Box

PROFESSIONAL EXPERIENCE:

Confidential, Lombard, IL

BCP Manager/Disaster Recovery

• Experienced writer of business continuity, disaster recovery and security procedures. This included run books, business impact analysis, and security procedure manuals.
• Created crisis management plan framework. Business continuity, incident management and change management were included within the framework.
• Training constantly on latest standards including SOX, ITIL and NIST. Gather best practices to utilize with the company and its clients.
• Worked with various data backup technologies such as NetBackup and Data Domain
• Worked with application servers in Azure
• Handled various security reports showing vulnerabilities while suggesting further business continuity processes, such as business impact and gap analyses
• Shared findings of business impact, gap and security analysis with clients through SharePoint, PowerPoint presentations and WebEx.
• Member of DRii and currently working on certifications in disaster recovery and business continuity.
• Worked with how compliance and retention policies should be applied
• Documented workflow, security gaps and processes
• Ensure accuracy in creating documentation which is uploaded to the share point cloud storage

Confidential, Lisle, IL

IT Support Manager/Disaster Recovery

• Trainer for new hires and internal personnel.
• Provided first level technical support during problem determination.
• Interfaced directly with customer to provide operational support.
• Reviewed test plan documents and set up system resources.
• Reviewed subscribers prior test history to anticipate issues.
• Created and maintain written status reports.
• Conducted pre-testing and Professional Services activities.
• Assisted with equipment installation/relocation.
• Participated in subscriber conference calls and workshops.

Confidential, Morton Grove, IL

Application System Administration Manager

• Assess and revise the IT operations security manual while providing recommendations for locking down systems and processes for those that are compliant with the latest Sarbanes - Oxley Act (SOX) requirements
• Collaborate with the KPMG audit items in ensuring consistent update of security reports and files
• Manage and file proof of quarterly security reports to SOX share folders to be reviewed by the human resources officers
• Handle various security reports showing vulnerabilities while suggesting further business continuity processes, such as business impact and gap analyses
• Facilitate training on Backup, Recovery and Media Services (BRMS) process and with the implemented changes
• Conduct massive clean-up of the replication processes, upgrade of the MIMIX product to the latest version, and support printer, application, user, and RF gun issues connecting to the system
• Perform a full SWITCH test, involving 20-hours off hours work and 12-hours intense work of SWITCHING the system to the CBU while testing all the applications to verify the work done
• Upgrade the Java version on all systems to version 8; as well as downloading, staging, and installing licensed products and operating system patches, as well as develop projects and tickets for all processes
• Ensure accuracy in creating documentation which is uploaded to the share and BOX cloud storage
• Help the Development Group in handling special requests on programs with issues as well as resolve various issues by creating and modifying CL programs and performing custom fixes, Quality Assurance(QA) in collaboration with the IBM and Vision solutions
• Modify and halt processes temporarily by working on ROBOT scheduler while updating and managing the failover runbook, disaster recovery plan, and iSeries sections of IT operations manual
• Execute thorough research and provide recommendation of newer and supported versions of middleware, such as Robot and MPLUS (system messaging)
• Assume responsibility in installing, configuring, maintaining, and performing backup and recovery services for the IBM iSeries (AS400) licensed software and hardware
• Complete the configuration and enhancement of diverse applications as wells as the installation and upgrade of all 3 rd party software and PTFs to i5/OS (AS400) operating system
• Use the Mimix software in overseeing the Disaster Recovery, high availability, replication, and failover exercises
• Utilize the file transfer protocol (FTP), secure file transfer protocol (SFTP), and other methods as necessary in conducting communication management
• Accomplished business needs through establishment of effective functional and technical solutions in collaboration with the development manager and other IT associates
• Led the implementation of changes to eliminate default profiles and change new password with a pass phrase containing three out of four requirements
• Led the implementation of BRMS during the completion of the standard IBM (AS400) saves, which resulted in the automation of the iSeries save process

Confidential, Chicago, IL

Senior Disaster Recovery and Business Continuity Specialist

• Guaranteed the implementation and support to a global IT Disaster Recovery and business continuity program focusing on industry best practices and procedures for availability, survivability, and recovery
• Ensured the readiness and preparedness of the organization in maintaining proper IT operations during downtime, major disasters, and cyber-attacks
• Worked in partnership with the IT and Business divisions and departments in prioritizing, planning, creating, organizing, and testing the Disaster Recovery and business continuity processes and plans
• Assisted in planning, testing, and implementing IT Disaster Recovery and business continuity projects
• Actively promoted and joined in diverse activities to develop disaster recovery and business continuity awareness within the organization
• Established and sustained exceptional relationships while partnering with functional areas across IT and business to promote awareness and support for disaster recovery, business continuity, and computer emergency response requirements
• Coordinated with outside vendors, suppliers, consultants, and others in procuring services and ensuring compliance with the service level agreements
• Employed the overall enterprise IT disaster recovery and business continuity strategy
• Created, documented, and implemented the IT disaster recovery and business continuity plans, procedures, standards, and best practices
• Helped in executing IT disaster recovery, business continuity, as well as computer emergency response initiatives, activities, and drills across the enterprise for continued process improvement
• Directed the periodic updates, education, and presentations to staff and management regarding all facets of IT disaster recovery and business continuity
• Updated the management and peers on critical issues encountered and handled resolution Facilitated meetings regarding IT disaster recovery, business continuity, and computer emergency response

Confidential, Riverwoods, IL

Senior Disaster Recovery and Business Continuity Specialist

• Offered direct support in the development and maintenance of recovery plan documentation for new and existing systems and services by conducting reviews and audits
• Met all business requirements by reviewing and proposing effective recommended solutions
• Consistently updated the disaster recovery plans for applications and infrastructure
• Partnered with business and technical controls regarding business continuity and disaster recovery as well as assessed risk and reviewed business impact on all disaster recovery plans and newly proposed applications
• Utilized disaster recovery tools and resources which included RSA Archer and Service Now
• Facilitated administrator activities for disaster recovery tools and carried out technical writing and documentation for plan reviews and supporting technologies

Confidential, Chicago, IL

System Manager/Administrator | Disaster Recovery Coordinator

• Functioned as a disaster recovery and business continuity coordinator, responsible for ensuring Business and Technical divisions were working together and preparing for annual disaster recovery test as well as unannounced audits
• Analyzed gaps for system continuity for tests and replication consistency as well as documented disaster recovery tests and supported documents on SharePoint and internal WIKI
• Functioned as a Disaster Recovery coordinator between Confidential LLC and the FIADR and SIFMA exchange testers
• Led the system and procedural changes with business groups, upper management, and Change Advisory Board (CAB) Committee
• Handled the clearing exchanges on Websphere MQ connections and configuration as well as the high availability system i-system configuration (MIMIX)
• Took charge of designing the system i-architecture and configuration in support of the GMI processing across various file libraries, exchange interfaces, customer access, and integration with external systems
• Guaranteed the protection of all corporate data in the system i-databases and formulated system architecture plans and budgets to support new business initiatives
• Conceptualized and established the system i-security plan and oversaw the testing and employment of AS400 PTFs and new releases
• Examined system metrics from the GMI batch runs for anomalies as well as system change logs for the keen monitoring of configuration changes
• Utilized outstanding knowledge of all system i/AS400 architecture and configuration
• Brought major improvement on the contingency operations of the platform
• Accomplished the development of business process and improvement plans in collaboration with the upper management and vendors
• Achieved 100% system up time and effective fail over by formulating projects that included the clean-up of system replication issues

Confidential, Downers Grove, IL

System I Engineer

• Rendered oversight to the complex and multi-system iSeries (AS400) environments
• Extensively used the Remedy (ARS) ticket system in creating and answering requests from clients; as well as the change management system (ACM) in developing changes based on the ITIL and HIPAA requirements
• Directed the migration of systems and installation of new systems which involved design and configuration of logical partitions (LPARs)
• Resolved system problems, maintained backup, as wells as restored disaster recovery plans
• Communicated with clients on support requests and ensured documentation of support processes
• Guaranteed the consistent and stable provision of iSeries infrastructure support
• Successfully maximized system availability, performance, flexibility, and business continuity by recommending significant improvements on the system
• Led the continuous enhancement of iSeries (AS400) infrastructure to enable substantial improvement on system availability and performance