PROFESSIONAL SUMMARY:

• Scrum Master/ Agile leader with extensive experience in driving projects end to end in Product Development, Developer Operations, Customer Service.
• Experience includes leading software development teams in API Platform Operations deliver high quality enterprise solutions using agile (Scrum, Kanban), lean and kaizen continuous improvement methodology.
• Independently driven problem solver who is comfortable resolving ambiguous requirements and uncertainty.
• Guide, coach and mentor team members on agile principles and practices and provide focus and direction on achieving project goals.
• Strong focus on problem solving, passion for technology, process improvement, strategic thinking, metrics driven and delivering high quality results

TECHNICAL SKILLS & ABILITIES:

Agile (Scrum, Kanban, XP), Program Management, Resource Planning, Functional Requirement Design, Joint Application Development, Product Rollout and Training & Readiness Planning, Development & Management; Process Improvement & Documentation, Process Workflow Modeling Atlassian suite (JIRA, Confluence), Rally, Team Foundation Server, Confidential Project, Confidential Office Suite, Visio Professional, Confidential Dynamics CRM, Confidential Windows Share Point Services

EXPERIENCE:

SCRUM MASTER

Confidential

Responsibilities:

• Coach and mentor 2 agile delivery teams (Consumer Lending and Credit Risk Team & Sharepoint Team) in their agile transformation journey by helping them cultivate agile mindset
• Mentor my teams on Agile principles and best practices to improve team velocity and collaboration
• Coach product owners in user stories writing that follow INVEST model and XP framework and has clear and crisp acceptance criteria
• Facilitate Affinity Planning for estimating story pointing using planning poker
• Teach my team to keep a well - groomed, prioritized product backlog and help define the minimum viable product
• Lead and facilitate all scrum ceremonies (Sprint Planning, Backlog Refinement, Sprint Review, Sprint retrospective, Daily Standup) & release planning meetings
• Partner with Product Owner, Program Managers, QA, Dev to deliver sprint goals that consist of feature upgrades to the loan originating platform for the credit union
• Act as servant leader by removing organizational impediments and encouraging team to think of continuously improving by inspecting and adapting to increase efficiency
• Facilitate pair programming, test driven development, code refactoring
• Establish team working agreement based on scrum values and help build a high performing self-organized team
• Leverage Confidential Kanban board) to manage and visualize Sprint and Product Backlog
• Review burndown chart with team
• Advocate and evangelize Agile practices across organization by sharing best practices with other scrum master and managers Confidential Lean Coffee
• Collaborate closely with Enterprise Release Management Team and Enterprise Architects to release features and bug fixes, update web services, update stored procedures.
• Build and manage release roadmap and facilitate release planning meeting
• Attend and represent team in Scrum of scrum meetings

SCRUM MASTER

Confidential

Responsibilities:

• Manage network connectivity product backlog in Rally & MS Project
• Onboard new APIs to the API platform
• Facilitate scrum ceremonies
• Set up connectivity to all new environments in new Data Centers in Dallas, Secaucus, San Diego, California
• Drive projects end to end to set up network components in new Confidential & Confidential cloud data centers (San Diego)
• Remove impediments and escalate any potential issues
• Test connectivity to all new and old enablers to the platform
• Improve and document process
• Work closely with dev ops, test, program managers, tech support, release management team, external networking team

SCRUM MASTER

Confidential

Responsibilities:

• Manage gift card platform product backlog and assist product owner in keeping product backlog groomed
• Facilitate scrum process including sprint planning meeting, daily scrum meeting, sprint review meeting, retrospective meeting and product backlog grooming meeting.
• Responsible for maintaining high performing team
• Remove impediments and escalate any potential issues
• Coach and mentor team members on agile standards and best practices
• Maintain sprint metrics (burn down and velocity)
• Identify and Develop relationship with upstream and downstream system partners
• Lead and facilitate release planning and manage product release schedule
• Manage JIRA for sprint visualization and management
• Collaborate with extended project teams
• Facilitate Affinity Planning and Planning Poker workshop
• Developed and Managed Kanban process for product support operation team
• Represent in scrum of scrums for various projects within Confidential Technology

SCRUM MASTER

Confidential

Responsibilities:

• Managed scrum of scrum teams
• Manage product backlog and assist product owner in keeping product backlog groomed
• Facilitate scrum process including sprint planning meeting, daily scrum meeting, sprint review meeting, retrospective meeting and product backlog grooming meeting.
• Responsible for maintaining high performing team
• Remove impediments and escalate any potential issues
• Coach and mentor team members on agile standards and best practices
• Maintain sprint metrics (burn down and velocity)

SCRUM MASTER

Confidential

Responsibilities:

• Managed launch of smart energy solutions that enables enterprises maintain sustainable energy and maximize energy savings
• Manage product backlog and assist product owners keep a groomed product backlog
• Facilitate scrum process including sprint planning meeting, daily scrum meeting, sprint review meeting, retrospective meeting and product backlog grooming meeting.
• Responsible for maintaining self-motivated, high performing team
• Remove impediments and escalate any potential issues
• Coach and mentor team members on agile standards and best practices
• Maintain sprint metrics (burn down and velocity)

Project manager

Confidential

Responsibilities:

• Managed multiple Bill Optimization Projects for its worker’s compensation insurance client
• Gather requirements
• Develop Project plan, schedule, communication plan
• Weekly Project Status Reporting
• Tracking project tasks
• Hold Project Status Meeting with team and Sponsors
• Work with virtual team

Project manager

Confidential

Responsibilities:

• Managed multiple client projects that included SharePoint site implementation & customization, website development and upgrade, mobile website development, database upgrades
• Worked with clients and stakeholders to gather requirements
• Develop project plan, schedule and manage project budget and resources
• Hold stand up meetings with developer team

Confidential

Program manager

Responsibilities:

• Developed process and communication for the Confidential Live Services test deployment team
• Documented the AS-IS process and implemented improvements
• Managed the deployment team & test deployment environments

Program manager

Confidential

Responsibilities:

• Manage and developed Critical Situation (CritSit) processes & Training for the CritSit team and Premier business in Confidential CSS
• Re-engineer and develop processes in the CritSit business
• Be the single point of contact for CritSit. Align/Modify CritSit process with systems
• Cross team collaboration to build processes and data analysis & measurements.
• Developed end to end documentation for Critical Situation processes
• Identified key processes for improvement (Process Breakdown, Internal Post Mortem, Assign Process, CritSit Closure Process, CritSit data mining Process, Manual CritSit Creation Process
• Re-engineering Process Breakdown & Internal Post Mortem Process, PFE onsite process,
• Readiness & Training: Develop training for CritSit tool release. Develop field readiness for the Premier business through quarterly release process.
• Build & delivered CritSit Training via Enterprises Services Quarterly Release Process - REG 14, REG 15, REG 16, REG 17, REG 18

Program manager

Confidential

Responsibilities:

• Design and manage programs, processes, and tools that support the Confidential CSS business
• Developed CTS Confidential No-Charge policy for Professional Contracts - Confidential project
• Worked as a readiness work stream lead for Confidential deployment in Confidential
• Project Manage the Talisma email to CAP email migration project.
• Launched Voice of Business. Project goal was to set up a virtual team of advisors representing their roles, cluster and country to offer advice on process and tools improvement.
• Act as a single point of contact for regional tools and processes used by Confidential CSS
• Work closely with IT groups to ensure our IT infrastructure supports the programs and tools. Partner with IT in release management

Program manager

Confidential

Responsibilities:

• Scope technical issues for Premier customers and match MS resources for on-site support
• Liaise between technical account manager and the GTSC support engineer
• Keep track of onsite visit, and help manage resources from the global virtual team
• Work closely with critical situation and escalation team
• Drive RRE project requirements, process improvement recommendation. Identify gaps in the engineer dispatching process and find an efficient and cost effective means to track engineers whilst onsite.
• Involved in project initiation and project planning, gathered requirements, workflow analysis, process flow diagram, GAP analysis and process improvement recommendation.
• Created communication plan for various business units
• Identified Risks and dependencies for successful completion of project
• Analyzed various wireless technology solutions, cost-benefit analysis for implementation of technology solutions for tracking. (Technology under consideration were: MLS and GPS)