Project/ Program Director Resume Nashville, TN - Hire IT People

SUMMARY:

Experienced IT and Management Professional with experience in project and resource management, engineering, networking and troubleshooting across multiple technologies
Accomplished and decisive leader with strengths in communication, team building, and operational leadership to develop, build, and lead efficient cross - functional teams
ISO27001/ PCI, Security and SOC Audit Experience
Experience implementing and supporting Small, Medium and Large Corporate/ Enterprise networks

PROFESSIONAL EXPERIENCE:

Confidential, Nashville, TN

Project/ Program Director

Responsibilities:

Manage Program and Project deliverables for information technology implementations, upgrades, and hospital site conversions
Chair meetings and perform risk/ issue assessments for project vitality
Foster and maintain relationships with vendors for product, service delivery, and project implementation strategies
Develop strategies and procedures for project timelines, budget and resource allocation
Plan, direct, and coordinate operational activities and develop project artifacts
Lead and foster resource and process maturity for project teams
Develop metrics, milestones and overall reporting (to C Suite) for IS projects including objectives, technologies, systems, specifications, schedules, funding, and resource allocation

Confidential, Nashville, TN

Director of Solutions Delivery

Responsibilities:

Created a cross functional “think tank” for problem resolution and mentored the Project Engineering Team
Developed and Managed over 50 projects successfully and created collaborative environment that included Office 365 implementations, routing and switching projects, complete infrastructure upgrades/ builds and net new hardware deployments
Served as nucleus for client escalations and resource for most incidents and issues
Improved usage of IT support resources and increased productivity of the team by 75%
Created, developed and implemented SOW Refinement Process (improved company profitability)
Developed Out of Scope process and collaborated with multiple departments to ensure company tracked any out of scope items
Developed Client Incident and Severity 1 Process, Change Management Process, RCA Process and overall SLA metrics across the organization

Confidential, Nashville, TN

Service Delivery Manager/ Scrum Master

Responsibilities:

Management of multiple cross- functional teams (Developers, Infrastructure Engineers, Product Manager)
Security Management- Penetration Testing and Best Practices; SEP Administrator and endpoint hardening, vulnerability and incident management
Develop and Manage Business Continuity and Disaster Recovery Plan
Change Advisory Board- Release, Incident Management and Change Controls to QA, UAT and Production Environments in US and Europe
Lead efforts to improve and coordinate the delivery of IT services using ITIL Best Practices and Program Management
Manage security of company assets, facilities, data, network and infrastructure environment and vendor contract management

Manager of Infrastructure and Engineering/ Project Manager

Responsibilities:

Leads a team of systems administrators/ production engineers for Agile/ Scrum
Developed Plan and Implementation Schedule for Internationalization of Edo into Europe
Develop, Secure, and Implement Security Policies and Procedures; SOC Audits
Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems.
Manage IT infrastructure vendor licensing compliance
Work on multiple projects and prioritize workload for 5 teams.
Maintain application security standards and ensure compliance met and provide reporting
Manage VPC and DR Datacenters across multiple locations
Vendor Management and Contract Negotiations
Manage Jira Boards and Change Control Board

Confidential, Nashville, TN

IT Infrastructure Project Consultant/ Systems Engineer

Responsibilities:

Served as key Technical Resource for Program Management Storage Remediation Projects
Created and execute project work plans via SharePoint Administration/Management and Workspace Planning
Managed Fleet and coordinate logistics for over 130 Sites
Managed operational aspects of all project work and scope
Install, configure and deploy IBM DSS 5100 System Storage/SAN, Windows Server 2008 R2
Design and Build ESX/VM Hosts
Oversee Procurement and Logistics of Network/ Server Equipment
Prioritize, organize and work on multiple concurrent projects while meeting aggressive deadlines in fast pace environment