Summary
Adaptable, goal oriented management professional with a proven track record of success working across organizations. 15 years of management experience emphasizing project management in a telecom engineering environment. Adept at planning/research/strategy, data collection and analysis, controlling program/project schedules, procurement, logistics, costs/resources and teams. Proven problem solver with a record of increased efficiencies and reduced costs. Translates business requirements into technical results, effectively communicates and maintains constructive business relationships.

Professional Experience

Confidential 1/2007 to 7/2012
Supplier Manager

• Negotiate timely resolution of contractual issues that arise within the Engineering and IT areas (ex. Software licenses, SOWs, SLAs, maintenance). Provide information, direction and support through completion.
• Resolve internal purchasing groups and warehousing operations logistical, compliance and/or sourcing issues.
• Partner with 78 field offices to plan and implement corporate initiatives. Identify issues related to project tasks, schedule and resource requirements.
• Amend existing product and service agreements to meet desired outcomes. Identify expedites, change requests, analyzes impacts, monitors budget and purchase order process until complete.
• Communicate with stakeholders to develop project scope, evaluation criteria, timelines and budget stability for successful procurements. Identify and report on any issues/challenges that would jeopardize the program goals/schedules or timely closeout.
• Analyze spend and vendor performance in order to develop, implement and optimize procurement strategies and administration. Track and report on key program/project milestones.
• Support the implementation of vendor management best practices to enable performance tracking and reporting utilizing newly upgraded PS system.
• Initially hired to research existing contracts between tw and a recent acquisition to find synergies and leverage for contract consolidation as well as risk mitigation.
  

Gap in employment due to sabbatical:
Parenting and Community Service 2002 - 2006
Jr. Achievement, Habitat for Humanity, Yearbook editor, Troop Leader/School Coordinator

Confidential 4/1987 - 12/2001
Engineer - Technology Selection 1/2000-12/2001
(Year end force reduction (packet received))

• Approved new 5E switch products prior to use in a network comprising 300+ central offices.
• Performed initial product evaluations while ensuring compliance with internal, external, and industry equipment standards (ex ISO).
• Reviewed independent lab results on new products and coordinated with suppliers to correct deficiencies.
• Developed a quality assurance plan for each project or specific request. Identify issues, responsible party and dates for resolution/escalation.
• Directly managed daily activities for integrated product setup with mechanized ordering and monitoring systems for improved logistics.
• Collaborated with engineering, operations, and marketing teams to implement new technology.
• Initiated and oversaw lab and field trials of new equipment.

Confidential 10/1994-1/2000
Engineer - Architecture, Models & Configurations Author:

• Contributed to corporate re-engineering initiative by authoring documents that focused on developing and implementing standards and increasing efficiency.
• Served as a member of the national 5E switch engineering committee. (ENEC) Scheduled, chaired and/or attended, documented and provided project guidance and escalation for status/coordination meetings on each assigned project.
• Scheduled project activities specific to technology upgrades and features with engineering, construction, installation. (LNP, E911, talking call waiting)
• Coordinated and monitored vendor activities regarding design, engineering, construction, equipment installation/ procurement/ delivery, budget, cost management, and training as well as daily issue and conflict resolution.
• Identify appropriate processes required to successfully expedite works and updated standard process.

Example: Conducted a beta trial to assess high traffic offices needing additional
capacity. Installed faster processors to maintain service levels and decrease
customer complaints. Trial results became the model to follow in similar
situations across 14 states.

Example: Established criteria for switch mod upgrades and researched over 300 locations lacking switch capacity. Worked with up to 100 engineers for input on
additional assessments. Developed training guidelines for supplier installation
teams. Scheduled conversions, issued implementation checklists, and
negotiated/resolved conversion issues with suppliers. Resulted in acceptable service levels to the PUC and a reduction in fines over $500K.

Confidential 10/1987-10/1994
Contract Agent - Power and Common Systems (1992-1994)

• Promoted to manage, from the ground up, department restructuring. Issued requests for proposals (RFP's), selected suppliers, wrote and negotiated equipment contracts.
• Analyzed supplier's financial position prior to committing to a contract.
• Monitored/promoted MWBE supplier capabilities where appropriate.
• Issued monthly tracking reports on usage/status/issues, etc.
• Tracked spend against projections.

Contract Agent - Central Office/Switch (1988-1992)

• Advanced to assume responsibility for contract administration and management of a new, international switch supplier (Ericsson), leading a cross organizational effort to upgrade technology in the rural areas.
• Managed $400 million annual spend, aggressive deployment completed within established timeframes.
• Presented a monthly report based on the vendor score card which summarized the status of each project and the milestones achieved.
• Negotiated location of mobile switch and sparing locations to minimize risk to the network.

Contract Administration Desk (1987-1988)

• Started up the department to provide internal client service and support, ensure timely resolution of issues, and provide upper management with a measurement tool.
• Issued all requests for information (RFI's) and maintained the supplier database.

Education
Master of Telecommunications
Bachelor of Earth Science
Project Management Certification (coursework completed)
Past C.P.M.
Past Realtor

Software
MS Office (Access, Excel, Outlook, PowerPoint, Word) MS Project, MS Visio, Desktop publishing tools, proprietary software and numerous others