SUMMARY:

• Experienced Project Manager offering 11 plus Years of success leading diverse technology projects and distributed teams of size between 5 to 30 members and projects ranging $500K to 4 M.
• Proven experience in managing multiple and concurrent projects and programs using SDLC, Agile Scrum and ITIL, including application development, maintenance/operations, QA and Release Management.
• Experience in managing cross - functional and global programs end-to-end.
• Well experienced with Program and Project Management processes including project planning, issue management, risk management, resource tracking and service management.
• Problem diagnosis, root cause analysis and continuous improvement recommendations to ensure ongoing improvement of systems and processes.
• Pro-active Risk and Escalation Management, including identifying cross-projects dependencies.
• Deep expertise with Mainframe technology including expertise with relational and hierarchical databases
• Strong and diverse technical background across technology functional areas (Requirements, Estimation, Development, QC and Production Support).
• Publish project status reports and dashboards to steering committee and executive leadership, identifying and communicating any performance variances to planned scope, timeline, and budget
• Comprehensive experience in designing systems / procedures for change management in IT project operations to design technical solutions, ensuring business functionality adherence.

TECHNICAL SKILLS:

Project Tools: MS Project, Clarity, Teamforge, Rally, PRISM

Operating Systems: MVS, OS/390, Z/OS, Windows

IBM Mainframe: TSO/ISPF, COBOL, CICS, VSAM, JCL, DB2, EASYTRIVE, IMS/DB.

Data Base: Oracle, DB2, IMS/DB

QA: Regression and Functional testing

QA Tools: HPALM and Quality Control

Reporting Tools: BRIO Hyperion, SFUFI/QMF

Monitoring tool: Remedy

Microsoft Technologies: Share Point, Microsoft Visual Studio

Presentation Tools: MS Visio, MS Power Point

Additional Skill: JDA Fulfillment, Java, SAP Business Objects, BI Launch Pad, Crystal Reports

Industry Domain: Supply chain, Retail, Logistics, Telecom, Insurance and Banking

Frameworks: Agile, SDLC/Waterfall, ITIL

PROFESSIONAL EXPERIENCE:

Release Project Manager

Confidential, Dallas, TX

Technologies/Tools : Java, MS Project, MS Office, PRISM, Rally

Responsibilities:

• Managing all IT Releases (approximately 150K hours average efforts) using both Agile and waterfall frameworks
• Lead various projects in release through Project initiation, Planning, execution, monitor, control and closure.
• Risk management and Issue management
• Release forward planning and milestone oversight
• Lead deployment planning and support
• Cross functional team management, multi-vendor delivery and effective communication with Business, Product owners, leadership, PMO office and scrum teams.
• Responsible for release administration and release commitment
• Conduct Business Go/No-Go reviews and Release readiness reviews with leadership and Business teams.

Project Manager/Delivery lead

Confidential, Bentonville, AR

Technologies/Tools : JDA (Demand and Fulfillment), Oracle, Mainframe, HPALM, Clarity, Teamforge, MS Project, MS Office, ITIL, Agile

Responsibilities:

• Managed QA delivery for 3 work streams for Global replenishment (one of top five critical programs of Confidential )
• Responsible for Project plan and QA delivery
• Managed a global team of 30 members
• Coordinate work with geographically spread offshore teams
• Track projects against approved budgets and actuals and report on forecasts and variances
• Responsible to effectively communicate issues with the client, team members and project management.
• Created and presented weekly metrics with client senior management.
• Responsible to work with business, gathering the requirements and their needs to plan on quality checks.

Project Manager/Delivery lead

Confidential, Bentonville, AR

Technologies/Tools : Mainframe, Unix, Java

Responsibilities:

• Managed timely delivery of customer service requests and problem management
• Tracked incident tickets and converted to problem management under all areas of store operations (Store Tools, Store Item, Backroom, Business Process Management and Store Claims processing).
• Rolled out permanent fixes to production across all stores in US and global regions.
• Prioritized work based on the criticality, priority and impact and provided estimates for completion based on capacity plan.
• Interacted with clients and business analyst’s based on requirement.
• Coordinated work with offshore teams.
• Effectively communicated issues with the client, team members and project management.
• Created and presented weekly metrics with client senior management.

Technical lead

Confidential, Bentonville, AR

Technologies : Mainframe, Oracle OBIEE, ETL, MS Office, Agile framework

Responsibilities:

• Analyzed functional business applications and create ETL Design.
• Analyzed the design Specification and created High Level Detail Designs.
• Prepared required documentation, including both program-level and user-level documentation.
• Provided technical direction to Team members as required to ensure program deadlines are met.
• Test, debug and refine the system to produce the required result.
• Interact with clients and Business Analyst’s based on requirement.
• Participate in daily scrum meetings, sprint planning, retrospective meetings.
• Effectively communicate issues with the client, team members and project management.
• Resolve and troubleshoot production issues.
• Managed multiple task assignments

Systems Analyst

Confidential

Technologies : Cobol, CICS, DB2, JCL, VSAM, SPUFI, File-Aid, Changeman, Easytrieve, Brio Hyperion, MS Office

Responsibilities:

• Analyzed functional business applications and creating detail design.
• Created effort estimates using Accenture delivery methods for new work requests
• Responsible for design, development and testing of E2K screens and functionality.
• Created metrics reports to client’s week on week.
• Provided technical direction to team members as required to ensure program deadlines were met.
• Supported the backend Mainframe applications by providing 24X7 support
• Interacted with clients and Business Analyst’s based on requirement.
• Wrote new programs and enhanced the existing programs.
• Effectively communicated issues with the client, team members and project management.
• Resolved and troubleshot production issues and incident tickets. managed multiple task assignments
• Responsible for analysis and troubleshooting production issues to identify their root cause.
• Responsible for creating new BRIO Hyperion reports.

Systems Analyst

Confidential

Technologies : Cobol, CICS, DB2, JCL, VSAM, SPUFI, File-Aid, Changeman, Easytrieve, Brio Hyperion, MS Office

Responsibilities:

• Responsible for design, development and testing of E2K screens and functionality.
• Supported the backend Mainframe applications by providing 24X7 support
• Interacted with clients and Business Analyst’s based on requirement.
• Wrote new programs and enhanced the existing programs.
• Effectively communicated issues with the client, team members and project management.
• Resolved and troubleshot production issues and incident tickets. managed multiple task assignments
• Responsible for analysis and troubleshooting production issues to identify their root cause.
• Responsible for creating new BRIO Hyperion reports.

Onshore Coordinator

Confidential, Richmond, VA

Technologies : Cobol, CICS, DB2, JCL, VSAM, SPUFI, File-Aid, Changeman, IMS/DB, MS Office

Responsibilities:

• Analyzed functional business applications and created detail design.
• Analyzed the design specification and created high level detail designs.
• Coordinated work to offshore.
• Provided technical direction to team members.
• Tested, debugged and refined the system to produce the required result.
• Interacted with clients and Business Analyst’s based on requirement.
• Wrote new programs and enhanced the existing programs.
• Reduced the incident tickets by resolving and troubleshooting issues.

Associate Consultant

Confidential

Technologies : Cobol, CICS, DB2, JCL, VSAM, SPUFI, File-Aid, Changeman, Intertest, MS Office

Responsibilities:

• Analyzed functional business applications and created detail design.
• Analyzed the design specification and created high level detail designs.
• Developed new CICS screens for handling claims information.
• Tested, debugged and refined the system to produce the required result.
• Wrote new programs to handle PNOC functionality.
• Reduced the incident tickets by resolving and troubleshooting issues.