PROFESSIONAL SUMMARY:

• Broadly skilled Information Technology Professional with extensive background in managing corporate Information technology initiatives, services and resources.
• Managed a very wide range of IT initiatives and projects for various information systems.
• Experienced in aligning IT services with business teams to enable delivery of IT solutions to support business goals.
• Significant experience in ERP systems’ implementation management and support.
• Expert at building and managing strong and effective IT teams.
• Excellent process analysis and requirements gathering and mapping skills.
• Strong supervisory skills. Skilled in managing systems design, development, implementation, modification and integration efforts.
• Excellent project planning and management skills. Able to communicate and work with all levels of audiences.
• Enterprise Resource Planning (ERP) Systems (Oracle, Lawson/M3, Metasystems and others)
• Supply Chain Process, Manufacturing Requirement Planning (MRP) systems. Worked closely with vendor and, also, Third - Party consultants on software customization and training
• Warehouse Management Systems (WMS) and EDI systems implementation and support
• Data Center initiatives - relocation, migration, integration and life-cycle projects
• Business Requirements Gathering/Mapping
• Business Process Analysis, Documentation & Improvement
• Systems/Software Development Life Cycle (SDLC), Infrastructure Project Life Cycle (IPLC) and Agile methodologies. Experienced in all phases of project management cycle, change control, budgeting, status reporting and resources management
• Project/Program/Portfolio & Release Management
• Business & IT resource alignment. Partner with business teams to follow established roadmap.
• Test planning, scheduling. Management of test planning, scripting, actual testing (bench-marking, performance), results reporting and analysis.
• Software development project management (Inventory, EDI, HR, Payroll, Financials, BI reporting)
• IT Infrastructure / Growth & Life Cycle Project Management (DB/applications servers Exchange & File servers
• Business Intelligence systems/Reporting. Data center management, building, relocating
• Data base implementation/migration. Data mining, warehousing, integration, analysis, reporting, dashboards, ETL.
• Data Center relocation. Data Systems Integration
• Vendor & Third-Party (hardware/software/services) relationship, services and resources management. Solutions, pricing and service contracts.
• Computer Networks - WAN/LAN, Windows, Active Directory, Novell & Wireless
• Internet, Phone System and Data Communication
• ITSM ServiceNow, Help Desk / Desktop Support Services - Hardware/Software configuration, installation and upgrades
• Microsoft Office applications - Word, Excel, PowerPoint, Visio, SharePoint, Project, FrontPage, FoxPro & Access
• Email Systems - Outlook, Exchange & Lotus Notes

SKILLS:

• Quick Learner
• Self Starter
• Motivator
• Team Leader/Player
• Good communicator - All business and user levels
• Goal Oriented
• Customer service and Quality Driven
• Good listener, Open minded
• Firm but fair

WORK EXPERIENCE:

Confidential, Chicago, IL

Senior IT Project Manager

Responsibilities:

• Cisco Communication software version upgrade - Global effort with over 8000 partners/phones
• Oracle data base implementation/migration/version upgrade, .Net, Weblogic, MQ/Solace version upgrades
• Application enhancements
• Vended application version upgrades
• New application development
• Platform life cycle projects with new infrastructure environment builds and/or provisioning (Windows, Linux VMs, Apache and Tomcat servers)

Confidential, Northbrook, IL

IT Senior Project Manager

Responsibilities:

• WebLogic upgrade from version10.3.3 to 10.3.6 and 12.x. also included server builds for new version
• CIM Version Upgrade and new CIM servers Builds
• New infrastructure builds for migration of over 300 batch jobs/scripts to new VM servers.

Confidential, Lincolnshire, IL

IT Senior Project Manager

Responsibilities:

• Clone portal infrastructure and host it within Zebra network
• Migrate data source systems from a Motorola/CSC network to a new Zebra network
• Establish new integration from portal to new Zebra data source systems network
• Work with third-party resources for software integration
• Ensure smooth and portal customer transparent transition
• Maintain program/project repositories in SharePoint.
• Exporting SharePoint lists into Excel for dashboard reporting
• Expand the ServiceNow offerings to Zebra corporate-wide users
• Build ServiceNow and Oracle ERP integration
• Integrate ServiceNow with HR On/Off boarding process of contractors and Employees. This included submissions and management or requests relating to telephony equipment, pc/laptop, and office locations etc.
• Work
• Customize ServiceNow for use by Real-estate group for user and location data management

Confidential, Lincolnshire, IL

Responsibilities:

• Managed initiative to upgrade/replace all Pharmacy prescription scales hardware and software. Also implemented device monitoring tools at all pharmacy stores to better support applications and store services. My project also included the design and implementation of patient texting services to notify patients of their prescriptions status and appointments etc. Also implemented a number of local store servers for file sharing and print and FAX services.
• Oracle & MSSQL data base upgrade.
• Maintained project artifacts and all other details in SharePoint tables.
• Exported SharePoint tables/lists into MS Excel for further reporting and presentations

IT Project Manager / Program Manager

Confidential, Chicago, IL

Responsibilities:

• Working with all levels of application owners & management teams, IT resources (shared & dedicated, local & off-shore), software and hardware vendors to stay compliant with corporate & vendors supported technologies
• Project information management and reporting. Program/Portfolio management
• Implemented/migrated and updated Oracle, MSSQL & Informix data base environments
• Creating SharePoint templates, lists and reports for program management
• Performing ETL like tasks with SharePoint data and Excel data into PowerPoint and Excel dashboard reports
• Working with directors, division managers and other PMs to ensure SharePoint data integrity and consistency.
• Member of team testing and implementing SharePoint 2013.
• Developing project plans, managing project budgets, schedules & resources
• Assisting in technology environment design and enhancements options, layout, etc…
• Preparing & managing project resources’ labor cost estimates and reporting financials and work-stream status
• Managing server hardware builds and deliveries
• Hardware/software and technologies inventory and dashboard reporting

IT Project Manager / Production Release PM

Confidential, Chicago, IL

Responsibilities:

• Working with business teams to gather applications changes & enhancements needed
• Work with IT teams to initiate and track applications code changes, testing and approvals
• Planning and managing the monthly systems production releases.
• Working with application and development resources to plan month-end production deployments
• Planning IT support resources for the production release weekends Managing production releases/deployments with local & offshore resources, application leads & owners.
• Producing production release status reports to management

Sr. Global IT Infrastructure Project Manager

Confidential, Houston, TX

Responsibilities:

• Managing a variety of global IT infrastructure projects working with resource teams based around the world.
• Microsoft Exchange environment (hardware and software) upgrades
• Windows servers upgrade
• Exchange 2010 Outlook new feature implementation corporate-wide
• Server platform upgrades (Windows, UNIX and CITRIX)
• EDI implementation and software version upgrades
• Global network domain migration (user accounts and workstations)

IT & Business Support Manager

Confidential, Evanston, IL

Responsibilities:

• IT environments integration and consolidation
• IT vendor management - Solutions, Services, Contracts road map planning for IT short and long term planning
• Local data center development, build and maintenance.
• Managed systems design, development life cycles and enhancements for multiple on-going initiatives
• Business process analysis and business flow improvements efforts
• ERP environment implementation. Working with vendor and third party resources, this effort included Lawson (Movex) modules such as order management, MRP process, GL, AR, AP, Supply chain, Purchasing, Pricing & inventory management
• ERP environment customization, enhancements, training and support services.
• Managed Supply chain solution delivery projects as a component of a larger MRP project
• I have successfully worked very closely with SC teams to understand their requirements, map these into the IT solution, train and assist in testing and UAT phases.
• Conducted work sessions/shops with the SC teams and vendor and/or third party integrator to address user concerns, develop requirement stories and help develop/configure and deploy
• Assisted in process and user documentation development Data migration/integration and BI dashboards and reports development and distribution using ETL like process involving Lawson data and external files.
• Supported corporate wide network, helpdesk and desktop support services
• Coordinated resources’ efforts of local, near-shore & offshore com resources
• Worked with hardware/software vendors on solution exploring, negotiation and service contracts.
• Process analysis & mapping, redesign and improvement initiatives in ERP/MRP Cycles - Order management, inventory, purchasing, EDI…

Systems Support Manager

Confidential, Schaumburg, IL

Responsibilities:

• Leading technical teams (of local, near shore and offshore talents) in supporting client’s business needs.
• Performing Task/Project Estimation, Planning and Solution Deployment Management.
• Managing technology resources allocation, cross-training while providing 24/7operations support.
• Manage parallel efforts, overlapping resources, competing & shifting priorities while insuring quality deliverables.
• Managed systems development life cycles for multiple on-going projects.
• Responsible for assigning correct and appropriate resources/talents to projects based on skills needed worked with marketing and sales staff to automate sales forecasting and budgeting
• Developed web-based systems and reports for marketing and sales force and remote teams to access orders status data and inventory statuses, etc.
• Worked closely with clients to manage work forecast and plan resources as needed to meet demand.

Director of IT, North America

Confidential, Lincolnwood, IL

Responsibilities:

• Managed and directed all aspects of information technology corporate-wide. Directed internal technical teams, and other external resources, to manage information technology services and support efforts for over 1200 North America based users.
• Upgraded and enhanced information technology environment corporate-wide
• Lead efforts for business requirements. Lead efforts of requirements & data mapping to various IT solutions.
• Initiated, scheduled and conducted user training for new designed, developed and/or implemented IT solutions
• Implemented, maintained and supported various versions of ERP systems at four manufacturing sites
• Managed and coordinated Oracle and other ERP systems code enhancements/customization and/or modules deployments corporate-wide - this included Financials, MRP, Supply Chain, Purchasing Work Order management and others
• Managed and supervised systems design, development life cycles & enhancements for multiple on-going projects
• Managed and provided all of IT services (hardware, software, tools and communication) for local and remote users
• Managed Office and data center relocation. Assisted in design of new data center and offices for data and phone services & connections. Project included equipment racking, wiring, UPS and HVAC installations
• Managed and provided helpdesk and desktop support and services - hardware, software and antivirus tools.
• Responsible for all IT forecasting & planning as business needs, markets & future plans dictate
• Successfully built strong IT support teams. Successfully maintained team moral. Leading through challenged times. Always encouraged & challenged team as for Supply chain management projects, I have:
• Managed Supply chain solution delivery projects as a component of a larger MRP
• I have successfully worked very closely with SC teams to understand their requirements, map these into the IT solution, train and assist in testing and UAT phases.
• Conducted work sessions/shops with the SC teams and vendor and/or third party integrator to address user concerns, develop requirement stories and help develop/configure and deploy
• Successfully lead efforts for design and implementation of automated QA information capturing process.
• Automated manual inspection and grading process at four manufacturing plants. Enabling faster corrective actions.
• Developed, implemented & maintained a company Intranet.
• Designed and implemented Web-based access to inventory and order information
• Designed and implemented web-based applications to enable traveling sales teams to access customer orders status, inventory status and manufacturing schedules
• Developed, presented and supported rolling 3-5 year business/IT strategies and successfully managed annual IT budget of $2-5m
• Worked very closely with all third-party vendors and resources for all ERP modules’ implementation