EXPERIENCE SUMMARY:

• Started IT Career as a IT Analyst after completing Masters in Engineering (Electronics and Tele Communication Engineering, Passed in 1996 from University Of Pune, INDIA) and performed roles as Onsite coordinator, Subject matter expert, SPOC for customer, Project lead, Project manager, IT Service delivery manager, Program Manager.
• Expertise in Project management, Service strategy, Service design, Service transition & Service Operations during the project’s and support’s life cycles with proven knowledge certified by PMI and EXIN for PMP (since 9/17/2005) and ITIL V3 Foundation (since 8/25/2009). Also conversant with Function Point Estimation using IFPUG’s CPM 4.2.1 version.
• Expert in design and delivery of innovative cost effective information systems to address complex business problems. Involved in activities like Due - Diligence in measuring the FTE’s, RFP, Full range project proposals.
• A member of Architecture Review board while working with Ford. Participated in various review meetings related to Data Model, Change Board & also a key member of Ford’s Sox-404 certification Team.
• Have gained domain knowledge by virtue of working on the software application projects in the following domains: Telecom, Reclamation, CRM, Automotive Confidential, Material Safety Data sheets, Energy and Utilities, Enterprise Project Management, Enterprise Learning systems, Document Management Systems

KEY STRENGTHS:

• Sincerity, Hard work
• Adherence to Guidelines by understanding the boundaries
• Ability to work in / with various teams as team player, Manager
• Good at teaching/coaching/developing the skills of the team members
• Strive/thrust to implement mature processes across the deliverables

TECHNICAL SKILLS:

Tools: Vantools, Vantive Forms Designer, eMatrix, BMS, TOPCOM, HLLAPI, BRIO Report writer, WebInspect, Remedy, HPSD, Eclipse, Jboss, Appworx, OWA, PLPDF, IBM U2, Documentum, EnoviaV6 - Engineering Central, A&D Accelerator, Designer Central, VCC

Languages: C, SQL, APT-SQL, PERL, SED, AWK, Shell, SQR, BRIO report writing, PL/SQL, Oracle Reports, Oracle Forms, Oracle Text, Pro*C, Java Script, VB Script, Java J2EE, JSF, Power Builder, ASP, PG SQL, PGEC & Aubit 4GL, ESql, EC, & 4 GL, TCL, Universe Basic, Matrix Query Language (MQL)

Databases: Sybase, Oracle, SQL Server, Informix, Postgres

Reporting Tools: Oracle Reports, BRIO Reports, Crystal Reports, SAP BO reporting

Source Control Tools: CVS, PVCS, RCS

Operating Systems: HP, Pyramid, Confidential, Fedora Linux, Windows

PROFESSIONAL EXPERIENCE:

Confidential, Greenville, SC

Responsibilities:

• Responsible for service delivery
• Handling support calls thru HP service center systems/ Service-now
• Over seeing 24X7 support, P& A
• Responsible to make sure that the service processes are aligned with ITIL based best practices
• Responsible for identifying, implementing and review of service improvement initiatives.
• Drive productivity improvements as per plan and control cost of operation.
• Responsible for customer satisfaction. Review customer feedback and take corrective action.
• Responsible for handling customer escalations.
• Monitor daily / weekly status reports of compliance with respect to SLA/s and drive deviations to closure
• Extract and get management attention and support for open issues
• Service delivery reviews on operations and SLA adherence, ongoing projects with customer and represent Satyam in Governance and operational review meetings.
• People Management, development and training. Responsible for performance management, attrition and growth of team members
• Provide inputs to the Customer on o On the status of service delivery o Issues and escalations pending with customer, that needs management attention o Potential risk in service delivery and mitigation steps

Confidential, Camarillo, CA

Responsibilities:

• Responsible for service delivery for the customer in line with the agreed statement of work (SoW) and service levels (SLA/s), as per the contract.
• Handling support calls thru HP service center systems.
• Over seeing 24X7 support
• Responsible for quality objectives on the project and drive quality initiatives to meet / exceed the service levels
• Responsible for managing a team of resources for various services in the project like Database, Lotus Notes, Documentum, BI,Mainframe, Application support and delivery teams, desk side support, IT service desk etc.
• Responsible to make sure that the service processes are aligned with ITIL based best practices
• Responsible for identifying, implementing and review of service improvement initiatives.
• Drive productivity improvements as per plan and control cost of operation.
• Responsible for customer satisfaction. Review customer feedback and take corrective action.
• Responsible for handling customer escalations.
• Monitor daily / weekly status reports of compliance with respect to SLA/s and drive deviations to closure
• Extract and get management attention and support for open issues
• Service delivery reviews on operations and SLA adherence, ongoing projects with customer and represent Satyam in Governance and operational review meetings.
• People Management, development and training. Responsible for performance management, attrition and growth of team members
• Responsible for internal Service Delivery reviews, reports, dashboards and other measures to monitor service delivery
• Provide inputs to the program director on o On the status of service delivery o Issues and escalations pending with customer, that needs management attention o Feedback on team performance o Potential risk in service delivery and mitigation steps o Inputs for strategic account planning and budgeting o Inputs for technology refresh o Status of current projects
• Manage User Acceptance Testing Environment
• Software Release Management
• Preparing Estimates
• Preparing Project Plan
• Work allocation to the resources.
• Time sheet approval of the associates.
• Invoicing.
• Creating/Maintaining the all the project / program related documentation.
• Ensuring proper loading factor as per the organization norms.
• Participating in recruitment for the organization
• Project management activities.
• Responsible for overseeing the Quality procedures related to the project.
• Managed the Datawarehousing applications for the customer.
• Maintaining disaster recovery plans, and ensuring appropriate resources are provided to maintain services in the event of a disaster
• Reviewing Technical Infrastructure Plan. Operational Handover checklists documents as part of the standard Change Management Process

Confidential

SME/PM

TECHNOLOGY: Java J2EE, Oracle

Responsibilities:

• Project Management
• Supporting and Maintenance of the application.
• Bug Fixing
• Handling user calls thru HP Service Desk
• SPOC
• Handling Change requests.
• Submitting estimates, Obtaining customer approval for Estimates
• Offshore co-ordination for Enhancements.

Confidential

Technical Project Manager

TECHNOLOGY: Postgres EC, Postgres SQL, Aubit 4GL

Responsibilities:

• Project management.
• Compilation of the programs
• Changes to the code as required for the migration.
• Unit testing of the programs and re work if necessary

Confidential

SME

TECHNOLOGY: Java, JSP, EJB, SQL Server

Responsibilities:

• Supporting and Maintenance of the application.
• Bug Fixing
• Handling user calls thru Remedy
• SPOC
• Handling Change requests.
• Submitting estimates, Obtaining customer approval for Estimates
• Project Management

Confidential

SME, Detroit, MI

TECHNOLOGY: Oracle PL/SQL, Unix Shell Scripts, Java Script, CSS, XML, Oracle 10g, OWA,PLPDF

Responsibilities:

• Supporting and Maintenance of the application.
• Bug Fixing
• Handling user calls thru Remedy
• SPOC
• Handling Change requests.
• Submitting estimates, Obtaining customer approval for Estimates
• Project Management

Confidential

Responsibilities:

• The objective of the project is to perform planning to conduct the due diligence and prepare the final Confidential for a banking major (based out of Brisbane) off shoring opportunity.
• Following are the key activities carried out in the project:
• Going thru the RFP from the customer and sought responses to clarifications.
• Involved in performing the planning to conduct Due Diligence for the Loan Management application of the customer
• Developed a Due Diligence report and submitted a Transition plan Confidential .

Confidential, Detroit, MI

TECHNOLOGY: Oracle PL/SQL, Unix Shell Scripts, Java Script, CSS, XML, Oracle 10g, OWA,PLPDF

Responsibilities:

• The objective of the project is to perform the due diligence and prepare the final Confidential for Visteon Off shoring opportunity.
• Following are the key activities carried out in the project:
• Going thru the RFP from Visteon and sought responses to clarifications.
• Involved in performing the Due Diligence for the enterProj and eFin applications
• Collated the data and proposed the recommendations for cost, resources for the final Confidential

Confidential

Technical Expert

Responsibilities:

• Following are the key activities carried out in the project:
• Going thru the RFP from customer and sought responses to clarifications.
• Involved in performing the Due Diligence for the Client Server applications for customer sites in France, Belgium.
• Collated the data and proposed the recommendations for cost, resources for the final Confidential involved in preparation of final Confidential and clients visit in India.

Confidential

Project Manager, Naperville, IL

TECHNOLOGY: ASP.net, XML JavaScript, BO XI, SQL Server

Responsibilities:

• Upgrading the Software in 13 environments Performing testing (Using QTP and Load Runner) of the application after the installation
• 3rd Party vendor coordination in case of any issues with the S/W
• Providing weekly status reports to the customers
• Manage User Acceptance Testing Environment
• Software Release Management
• Updating the existing documentation
• Preparing Project Plan
• Work allocation to the resources.
• Time sheet approval of the associates.
• Invoicing.
• Creating/Maintaining the all the project / program related documentation.
• Ensuring proper loading factor as per the organization norms.
• Project management
• Responsible for overseeing the Quality procedures related to the project.
• Involved in overseeing the penetration testing of the application using WebInspect tool

Confidential

Project Manager

TECHNOLOGY: Oracle PL/SQL, SHELL Scripting, Oracle XML DB

Responsibilities:

• Delivery of the project with Quality
• Manage User Acceptance Testing Environment
• Software Release Management
• Working with 3rd party vendors to arrive at the interface file format and file transport mechanisms.
• Preparing Project Plan
• Work allocation to the resources.
• Time sheet approval of the associates. Invoicing.
• Creating/Maintaining the all the project / program related documentation.
• Ensuring proper loading factor as per the organization norms.
• Project management

Confidential

Senior Delivery Manager

TECHNOLOGY: VB.net, ASP.net, Oracle PL/SQL, Cold fusion, HTML, JavaScript,, ASP, Oracle 9i, SQL server 2003, Vantive, Remedy, Oracle Reports, Sync Fusion, OWA, Informatica, BO, Documentum, Lotus Notes & Other multiple Technologies

Responsibilities:

• SLA Adherence
• Handling support calls thru Vantive and Remedy systems.
• Over seeing 24X7 support
• Reporting project progress to Customers and Satyam Management.
• Maintain Applications Quality
• Fix Applications Errors
• Recover Applications after Incident
• Provide General Technical Consultation
• Resource Management
• Manage User Acceptance Testing Environment
• Software Release Management
• Preparing Estimates
• Preparing Project Plan
• Work allocation to the resources.
• Time sheet approval of the associates.
• Invoicing.
• Creating/Maintaining the all the project / program related documentation.
• Ensuring proper loading factor as per the organization norms.
• Participating in recruitment for the organization
• Project management activities.
• Responsible for overseeing the Quality procedures related to the project.
• Managed the Data warehousing applications for the customer

Confidential

Project Manager / Technical Lead, Detroit, MI

TECHNOLOGY: CGI Perl, HTML, JavaScript, Shell scripting, Pro*C, ASP, PL/SQL, Oracle Reports, Oracle Forms, Oracle Text, Oracle, SQL Server, WebInsepect

Responsibilities:

• As a Project Manager for this suite of applications I was responsible for all Project management aspects and delivery aspects of the 6 applications.
• I Was Responsible for various phases of enhancements of the project. Worked on the development of the Aftermarket Administration for generating MSDS for the Aftermarket products. (Design, Development and Testing).
• Also worked on the e1291 System development.
• Analysis of the specifications provided by the clients
• Writing the Technical Specifications
• Design and Development
• Interaction with the Client & Offshore team
• Responsible for overseeing the Quality procedures related to the project using Ford’s SDM methodology
• Testing - unit testing & integration testing.
• Involved in overseeing the penetration testing of the application using WebInspect tool
• Involved in making the applications S-Ox compliant

Confidential

Project Leader/ Technical Lead Developer, Gaithersburg, MD

TECHNOLOGY: Vantive Visual Basic, ASP, Shell, Perl, Sybase 11.0, Oracle 7.3.4

Responsibilities:

• Involved in various phases of maintenance and enhancements of the project (Design, Development and Testing).
• Involved in migrating the application from Vantive 6.3.4 version to Vantive 8 and vantive Web self- Serve application.
• Involved in the migration project of migration of database from Sybase to Oracle.
• Developed the Version Control System for this application using Unix RCS.
• As a Project Leader/ Technical Lead Developer,
• was responsible for Analysis of the specifications provided by the clients
• Design and Development (Coding using Vantive’s Vantive Forms Designer, Vantools).
• Writing Stored Procedures, SQL Loader scripts for loading the Data from Sybase to Oracletesting
• Responsible for overseeing the Quality procedures related to the project.
• Involved in Confidential Conversion.