Digital Scrum Master Resume
Houston, TX
SUMMARY:
Experienced CSM and CSPO facilitating in the creation and management of requirements and process transformation initiatives within an agile framework. Digital Project Manager accomplished in designing, building, and implementing technology solutions utilizing scrum methodology. Proficient in English and Mandarin Chinese.
AREAS OF EXPERTISE:
- Project Management
- Portfolio Management
- Agile Certified
- Scrum Master Certified (CSM)
- Project Integration
- Product Owner Certified (CSPO)
- Business Analysis
- Release Management
- Relationship Management
- Process Improvement
- Customer Experience
- Digital Marketing / Operations
- Mobile Apps
- User Journey
- Online MyAccount
- Leadership
- Finance / Finance Operations
- Treasury Management
- Cash Management
- Business Development
- Microsoft Office Suite
LEADERSHIP BACKGROUND:
Confidential, Houston, TX
Digital Scrum Master
Responsibilities:
- Servant - leader for scrum development team ensuring team adheres to scrum theory, practices, and rules.
- Maintain weekly progress report for reporting thru appropriate P&L buckets.
- Facilitate/conduct daily standups, backlog grooming, planning, sprint reviews and retrospectives for all digital minor enhancements and non-capital change projects.
- Assist scrum team m embers in understanding agile values, principles, methods and practices in self-management and cross-functional structures.
- Setup recurring meetings with business owners for backlog grooming.
- Guide Scrum teams in ways to be more productive and to produce higher quality products.
Digital Platform Engineer
Confidential
Responsibilities:
- Serve as Digital Scrum Master on Project Unify MyAccount Portal, the largest capital project in the history of Confidential .
- Digital Product Owner on Servicing and Mobile Application features (mobile web and mobile application).
- Release Coordinator for production support, minor enhancement, major projects or devops programs.
- Ensure digital applications and release operations align with scope, needs, and Centrica Audit policies by applying Scrumban management principles.
Digital User Experience Lead
Confidential
Responsibilities:
- Validated projects aligned with the scope and business needs by applying project management principles.
- Key contributor to Digital Customer Experience, Mobile Application, Cybersecurity, and Exact Target projects.
- Business analysis in working with IT, Sales & Operations, Commercial, and Go-to-Market teams in ensuring cross-functional project teams achieve project/product goals.
Senior Treasury Analyst
Confidential
Responsibilities:
- Championed bank accounts, bank security entitlements, treasury management services, and daily operations
- Minimized service tickets between financial institutions and operations by managing service calls and providing industry knowledge, resulting in a 33% increase in response and 80%+ of cases being resolved. Governed $2.8B in letters of credit operations among multiple financial institutions.
- Presented credit financing weekly and monthly; led, co-created, and designed reports, forms, and procedures through enhanced analytic reporting for stakeholders.
- Documented treasury procedures and process flows to adhere to internal audit, DE, and compliance operations.
Confidential, Houston, TX
Manager, Treasury & Branch Administration
Responsibilities:
- Skyrocketed productivity and workflow management by overhauling the existing treasury operations process; improved functionality and enhanced documentation of activities and records management.
- Governed wire transfers and cash management procedures; implemented enhanced bank security software, portals, and features; migrated operations processes to increase efficiency and productivity.
- Generated cash positioning reports providing a summary of the company’s cash position and liquidity.
- Championed strategic initiatives encompassing bank migration, positive pay implementation, and ACH’s.
- Resolved inefficiencies by implementing a T&E commercial card program and merchant payment gateway.
Confidential, Houston, TX
Treasury Analyst
Responsibilities:
- Responsible for HP Japan, Taiwan, and Malaysia entities in business continuity process. Reconciled global bank accounts against statements; confirmed and settled foreign exchange trades.
- Improved strategic operations and minimized turnaround times by initiating sessions with key stakeholders.
- Reduced the learning curve by 66% through designing, documenting, and refining operations processes.
- Ensured payments and receivables were handled properly and accurately.