Senior Program Manager Resume

SUMMARY:

I am a great fit for your role for a magnitude of reasons.
I am a hardworking, team and customer focused, organized, and a very successful Senior / Director Level - Program / Project Manager / Release Manager with over 17 years’ experience in large to small scaled programs and organizations ranging in budgets with direct and indirect contact with customers.
My focus is customer satisfaction all while being versed in various industries, such as; health care, travel and tourism, software, telecommunication, and financial.
I have earned my BS in Business/eBusiness and a Master’s certification in Project Management. I have extensive knowledge in call center technologies (IT and business capacity), resource planning and development, and facility builds.
I am a high performing employee that will do everything possible to accomplish the job with little direction and with a high degree of professionalism.
I take initiative whenever possible and am experienced at being in command or in a leadership position.

TECHNICAL SKILLS:

DevOps Release Manager / Disaster Recovery / Compliance & Security / Customization & Configuration / Product Lifecycle Development / SaaS / Technology Stack / Software Development / QA Assurance / HipChat / Contract Negotiations / RFPs / Cloud Computing / Clarity / JIRA / Kanban / Scrum Master / Business & Functional Designs / Test & Use Cases / SOX / SharePoint / Agile / PMBOK / Waterfall / Slack / Confluence / Jenkins & Docker / SQL / Confluence / CICD / Information Technology Infrastructure Library (ITIL) / IDEF-0 diagrams / Swimlane Diagrams / SIPOC Grids /

CAREER EXPERIENCE:

Confidential

Senior Program Manager

Responsibilities:

AWS Cloud Program Manager for Confidential
Operations Scrum Master
Manage and support the organizations’ release schedule and framework
Instrumental in updated process for Expedia, Inc’s. OS patching process and vulnerability collaboration
Security PM liaison for Remediation track as focal and Confidential lead Program Manager
Developed incident notification process for organizations operations center
Responsible for improving our newly developed Agile/Scrum organization
Project Manager for eCIS initiated projects into Confidential

Confidential

Senior Project Manager

Responsibilities:

Develop test scripts and test cases for user acceptance testing
Attend weekly and monthly organization budget meetings
Report weekly and monthly statuses to senior leadership
Develop and maintain project schedule, scope, and costs

Confidential

Senior Project Manager

Responsibilities:

Develop test scripts and test cases for user acceptance testing
Attended monthly organization budget meetings
Reported weekly statuses to senior leadership

Confidential

Senior Project Manager

Responsibilities:

Managed program budget of $7.9M
Simultaneously project managed seven high visibility projects while creating a newly established Customer Care Organization Program Management Office
Overall managed and deployed eighteen successful projects since November
Develop test scripts and test cases for user acceptance testing
Attended monthly organization budget meetings
Reported weekly statuses to senior leadership

Confidential

Senior Project Manager

Responsibilities:

Recommended a new data retention work stream that would save on costs and time
Authorized project governance and terms of reference
Simultaneously project managed thirteen work authorizations that ranged in scope and budgets

Confidential

Operations Program Manager

Responsibilities:

Created and managed multiple project plans, resources, and timelines simultaneously; process improvement documentation, operational readiness, analyst training and development, daily engagements with off-shoring contacts with six different vendors, and marketing campaigns launches
Launched on time, a new eight seat facility within three months from ground up including facilities build, racking and stacking servers, training and developing teams, and go live launch plans
Hired and worked with a team of six analysts and one supervisor
Managed program budget of $1M
Created, managed, and deployed fifty-seven page process document with seven core functions for new team utilizing the following methods;

Confidential

Service Delivery Manager / Program Manager :

Responsibilities:

Managed yearly vendor spend of $1.6M
Maintained quarterly forecast variance +/- 5% for all six lines of business which helped me achive Gold Star recognition
Worked with a geographicaly diverse sixty-five person team

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