SUMMARY:

Over 10 years of experience and achievements in IT including project management and coordination, technical support/Cisco, quality assurance/software development and ISO certification.

• Completed projects on time, within budget, and met the quality criteria and requirements set forth by the business.
• Adept at overseeing all facets of project lifecycle, including initiation and planning, change, risk, deliverables, dates, and issue management.
• Responsible for all phases of the project life cycle from initiation through completion.
• Managed and coordinated over 50 projects, (medium to global).
• Under AT& T, when customers purchased the Cisco EVPN platform, was responsible for purchasing equipment and software needed for the transition.
• Successfully built strong working relationships with co-workers and clientele, while ensuring cooperation among company departments.
• Responsible for producing daily reports and status updates for management, vendors, and team.
• Excellent multi-tasking skills; able to efficiently plan, organize and prioritize projects.
• Proficient in Microsoft Software (Office, Excel, Visio, Project).
• Responsible for project’s tracking, workload estimates and progress.
• Outstanding written and communication skills.
• Proficient in Cisco Networking equipment (routers, switches, hubs, access points).
• Excellent problem solving skills.
• Managed and coordinated IT projects for Fortune 500 corporations including:
• Sears Holding Company
• IBM
• AT& T
• McDonald’s

WORK HISTORY:

Confidential,Bloomingdale, IL 07/10 Present
SSAT Engineer/Project Coordinator

Insight is a leading provider of brand-name information technology hardware, software and services to large enterprises, small to medium-sized businesses and public sector institutions in North America, Europe, the Middle East, Africa and Asia-Pacific. Insight has approximately 4,900 teammates worldwide and generated sales of $4.1 billion for its most recent fiscal year. Insight is ranked number 484 on Fortune magazine\'s 2009 \'Fortune 500\' list.

Project: McDonald’s NewPOS 6.5 Accelerated Deployment 
Insight was one of two Technology Equipment Suppliers (TES) that was awarded a nationwide implementation of 14,000 POS systems for the leading global food service retailer. The NewPOS 6.5 Accelerated Deployment was the largest IT rollout in the client’s history.

• Currently working as an invoice researcher as an aggregate to the Billing/Collections department to assist in collecting money (proficient in SAP).
• Converted site surveys to equipment quotes.
• Scheduled quote reviews with McDonald’s sites.
• Reviewed and monitored project schedules.
• Communicated timely escalations of customer satisfactions issues to PM.
• Scheduled and conducted meetings with regional managers.
• Updated milestones in CMS - Insight’s proprietary ticketing system.
• Provided weekly status reports of project to senior management.
• Escalated problems and issues to the management as appropriate. This included problems exceeding commitments with regard to response time, repair time, lack of spare parts, training or any other client satisfaction opportunities.
• Scheduled vendors.

Confidential, Chicago, IL 07/08 11/08 
Network Project Engineer/Project Analyst (Consultant)

IT consulting firm dedicated to serving the technology market with quality professional
Service. Provide services to a broad range of Fortune 500 and Fortune 1000 organizations throughout the
United States.

Client: Sears Holding Company

• Provided project management for Sears sites that required bandwidth upgrades.
• Scheduled with Sears sites / AT& T / Verizon for upgrades of hardware and software.
• Managed project timelines.
• Scheduled and conducted meetings.
• Coordinated customer installs.
• Provided weekly status reports of project to senior management.

Confidential,Schaumburg, IL 08/07 03/08
Network Project Engineer/Project Analyst (Consultant)

IT Technical staffing.

Client: Sears Holding Company

• Projects included Satellite Migrations Project for Sears sites, Data/Voice drops Project for Sears sites, IP Camera and Ultra Link (People Counting) Project and the Voice/MPU project.
• Responsible for defining, coordinating, performing and completing a number of activities required to deploy network systems, devices and services in a variety of Sears Holding Company’s business sites (i.e.: stores, distributions centers, etc.).
• Provided IT project management including reviewing project scope-of-work (SOW) documents, prepared and delivered project plan, tracked project timelines and communicated with dealer stores on a day-to-day basis to ensure progress per the project schedule and addressed project and technical.
• Organized and coordinated contractor team members and resources (i.e.: third party service teams and equipment suppliers).
• Provided project status, budget tracking and reporting to senior management.
• Performed and managed user acceptance testing (UAT).
• Outlined and documented network systems requirements and configurations for project implementations.
• Configuration, testing and implementation of the following common types of networking equipment: switches; routers; access points; wireless access points or controllers; CSU/DSUs. This included Ethernet network, wireless network terminology and Basic components and functions of Ethernet networks (i.e. LAN switches, LAN cabling components, LAN cabling standards, etc.).

Confidential, Lisle, IL. 07/06 11/06
Chief Engineer (Consultant)

Global services and technical support for Business.

• Ensured that customer orders matched customer requirements and were supported by the offer features, based on our recommendations.
• Interfaced with account teams and customers that were planning to purchase an AT& T Manager Service (EVPN).
• Interfaced with customer and multiple internal departments to meet deadline requirements.
• Coordinated projects and daily status meetings.
• High level of experience in working closely with many customers to understand and implement their requirements satisfactorily.
• Worked with large enterprise customers on pre-installation of managed MPLS network.
• Determined design requirements for customer WAN routing, LAN routing and switching, security.
• Overviewed the network solutions for customers from ordering to installations of networks.
• Validated orders including understanding of detailed technical engineering and hardware rules set forth by AT& T labs and Service Offer Management.
• Tools that were used for orders, ( MACDs,GCSM,RDS,CDS).
• High level of competency on WAN protocols such as MPLS, Frame Relay, Private Line and ISDN.
• Implements QOS policies for managed sites.
• Implements design requirements for traffic classification and class of service.

Confidential,Schaumburg, IL
Global Services and technical support

Confidential, Schaumburg, IL 05/95 07/05

Projects include Tier 3 Cisco support for premier accounts

• Provided Cisco router/customer support, diagnose and resolve network problems.
• Responsible for managing my own queue. Each and every problem needs to be followed through with complete resolution. This often includes working with other groups within ATT and Cisco to coordinate problem determination.
• Worked with customers on daily basis. Also, coordinated / interacted with technicians and management on a daily basis.
• Coordinated the installation of network hardware and other network components.
• Assisted design team (Enterprise Extender) of project plans.
• Responsible for disaster recovery tests and migrations.
• Provided third tier support of various network solutions. This often included working with other groups (technicians, customers, management) within AT& T, IBM, Sears and Cisco.
• Single point of contact for dedicated customers seeking technical assistance.
• Assisted in the rapid assessment of both nature and severity of customer problems and initiated calls to various organizations as needed.
• Assisted in the collection of customer requested data.
• Configured Cisco routers(2500, 2612, 3600, 7200s), Hubs, switches, adtechs, and switches.

05/95 08/04
QA Software Engineer

Projects include new development, troubleshooting, changes in software/hardware.

• Responsible for creation of test plans / test cases / scenarios / data
• Reviewed business and functional requirements that will provide the test plan development and sign off.
• Executed test processes including environment setup, test data, test script design, test coverage measurement and results.
• Communicated / summarized with project team members (including programming staff) on status, problems, etc.
• Interacted with business partners / technicians/management for testing strategies / problem evaluations / processes and improvement requirements.
• Track all defects and ensure test cases are updated to verify fixes.
• Develop test measurement statistics and reporting.
• Implement regression testing methodology.
• Coordinated global meetings with project teams on projects for status updates.
• Provided guidance to testing resources related to the re-testing process.
• Monitor tests activities and completes final reviews and approval of results.
• Validated the functional/business requirements to support quality control process.
• Approved specifications for small to large size mainframe projects involving high degree of complexity.
• Defined dependencies and timelines for the project with project team and made sure testing scenarios for projects were ISO certified.
• Responsible for documenting results and completing project summaries and sending them out to the Team, also implemented internal processes in support of system development life cycle, change control.
• Performed mainframe application testing (billing, commercial billing, general ledger, financial,), new design and development (Enterprise Extender, Interipf), Y2K testing for mainframe / networks and testing the network (Cisco routers/switches) which included (function / stress / performance, regressions testing, firewalls, and security).
• Performed disaster recovery testing for customer networks.
• Test and analyze LAN and WAN solutions for use in customer’s business operations.

TECHNICAL EXPERIENCE:

OPERATING SYSTEMS: UNIX (AIX), Windows ’95/’98, OS390, Windows NT, Windows XP, VMS
PROGRAMMING LANGUAGES: COBOL, SQL, JCL, CICS, Assembler
DATABASES: Access, DB2
SOFTWARE APPLICATIONS: Word, Excel, Project, Outlook, CMS, Visio, PC Anywhere, Lotus Notes, SAP, Sharepoint
NETWORKING: VOIP, VPN, TCP/IP, Frame-Relay, LAN/WAN, TFP
HARDWARE: Cisco Routers (2500, 2612, 3600, 7200s), Hubs, Routers (EIGRP, OSPF, BGP), Switches

EDUCATION / AFFILIATIONS:

(Business Administration, Computer Science)
CCNA - 2004
CSQA - 2003